Re: Outlook express and blank emails problems

I last did a critical update last week and there's no new updates when
I check now...
msoe.dll is 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
inetcomm is 6.00.2900.2962 (xpsp_sp2_gdr.060727-0051)

Something's fishy there. If INETCOMM.DLL is v6.00.2900.2962 and the machine's fully patched, MSOE.DLL should be v6.0.2900.2869 or higher.

Did you "check" by going to http://windowsupdate.microsoft.com or are you relying on Automatic Updates, Russ?
--
~PA Bear


russ.rimmerman@xxxxxxxxx wrote:
I last did a critical update last week and there's no new updates when
I check now. This is a new Windows install, and
http://support.microsoft.com/?kbid=318378 says to reinstall SP2 which I
already tried to no avail. Uninstalling SP2 is not possible.

I've already tried different settings in Tools/Options/Security and
nothing worked. Tools/Options/Read is set to read in html, but if I
temporarily change to plain text, the messages show up as attachments
starting with ATT just like the KB article I followed step-by-step
which didn't work.

msoe.dll is 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
inetcomm is 6.00.2900.2962 (xpsp_sp2_gdr.060727-0051)

Jim Pickering wrote:
When did you last visting Windows Update and install all the updates for
your system marked as Critical?

Did you try running the regsvr32 inetcomm.dll fix from the Start/Run line
and follow that up with a reboot? How about reviewing your settings in
Outlook Express under Tools/Options/Security? Anything there ring a bell?
How about Tools/Options/Read tab? Anything set there to Read all in Plain
Text? KB312351 only applies to very old versions of Outlook Express.

What is the version number of msoe.dll and inetcomm.dll in the Help/About
screen for Outlook Express?
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.




<russ.rimmerman@xxxxxxxxx> wrote in message
news:1158018898.873208.191220@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Already tried all those. Unfortunately this is a new XP install with a
streamlined SP2 install, so uninstalling SP2 isn't possible (it's not
in add/remove and the $NTServicePackUninstall dir doesn't exist). I
did try reinstalling SP2 and that didn't help. I tried all the other
things below as well. It's exactly what's happening in KB312351, if I
change the "Read" to text only. If I switch Read back to html, it
doesn't show attachments but wont show the text. I wish there was a
way to reinstall OE6 even though i'm on a streamlined SP2 XP.

Bruce Hagen wrote:
Anything here relevant? (I know you tried some things mentioned).

1:

OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass:
http://support.microsoft.com/kb/259927

2:

Outlook Express message appears blank and has an ATT000XX.txt or an
ATT000XX.htm attachment:
http://support.microsoft.com/?kbid=312351

And from:
http://pages.prodigy.net/michael_santovec/decode.htm

Besides the problem described in this article with temporary files,
Outlook
Express may have a blank message if Internet Explorer is set at View,
Encoding to Auto-Select. If so, disable the Auto-Select in Internet
Explorer
and choose instead Western European (ISO). If your program has an option
to
read HTML messages in Plain Text, the HTML version of the message may
appear
as an ATT0001.HTM attachment (the number may vary).

3:

Go to: Start>Run>Type in, or copy & paste: regsvr32 inetcomm.dll -
Press:
Enter. {Note the space after 32}.

If the problem reoccurs, download CWShredder and run it after doing the
fix
again.
http://www.intermute.com/products/cwshredder.html

Two other possibilities. In OE: Tools | Options | Read | Fonts. Choose:
Western European (ISO).

If still no joy, See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98
or
newer.

If you are using WinXP/SP2, and it was not already on your computer from
the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350

Finally, your machine may be infected.

Courtesy of Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred tool
to
use.
It will help you to both identify and remove any hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

<russ.rimmerman@xxxxxxxxx> wrote in message
news:1157941791.709570.320110@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I just got a new laptop and have been using OE6 forever.

My new PC has a problem with OE6. It downloads all headers OK but when
I try to view any emails, they're always blank, and have attachments
like ATTXXXXXX.htm and ATXXXXXX.txt. I tried a regsvr32 inetcomm.dll
and that didn't help. I tried deleting my temporary internet files in
IE, and that didn't help. I have view/encoding set to Western European
(ISO). I have "Read all messages in plain text" not checked in OE6. I
checked for and removed any spyware I had. I even uninstalled my
antivirus software temporarily. I also followed
http://support.microsoft.com/?kbid=312351. If I double click an e-mail
to open it, and hold the mouse over where the text should show, I just
get a pointer/hourglass combo. If I try to send an e-mail, I can't
click in the body text area to type anything.

If I log out of my PC and log back in as "Administrator" it works fine.
I AM, however a local administrator on my PC (and a domain admin for
that matter).

Nothing is working. Is there anything else I can try to resolve this?

.

Relevant Pages

  • Re: Outlook express and blank emails problems
    ... Did you try running the regsvr32 inetcomm.dll fix from the Start/Run line and follow that up with a reboot? ... How about reviewing your settings in Outlook Express under Tools/Options/Security? ... streamlined SP2 install, so uninstalling SP2 isn't possible (it's not ... doesn't show attachments but wont show the text. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: OE Attachment Option doesnt work since SP2 Update
    ... install of SP2. ... attachments so make sure you understand what Outlook Express can and cannot ... > I am having in Outlook Express E-Mail program. ... >>> Since I updated my Windows XP to the SP2 update, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Attachments Blocked
    ... Select that last email that was sent from Outlook using plain text. ... Outlook to send using the proprietary encoding for attachments. ... upgrading to Windows Live Mail won't cure it. ...
    (microsoft.public.windows.vista.mail)
  • Re: none
    ... Outlook Express, attachments and SP2 ... This includes jpg and gif files, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: none
    ... Outlook Express, attachments and SP2 ... This includes jpg and gif files, ...
    (microsoft.public.security)
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