Re: My experience with error code 0x800CCC0F

I'm out of ideas then. If it were me, I'd click Start/Run and type msconfig and on the Startup tab, disable everything except those programs from Microsoft from starting up. Then reboot and test Outlook Express. If all works, start adding extra programs back to the Startup until you can duplicate the error and then you'll have a better idea of what may be the cause. It takes quite some time to do this, but it's what I would do.

The only other thing would be to delete the existing account in Outlook Express and close the program. The reopen it and recreate the account in accordance with the instructions originally provided by your ISP and test it again. If no problem, it was a corrupted or incorrectly setup account which can be caused by allowing anything like an antivirus or antispam program to even "touch" Outlook Express. Good luck.
--
Jim Pickering
MVP-Outlook Express/Windows Mail
Please reply to newsgroup only so that others may be helped with your feedback.


"mystery2two" <mystery2two@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:02DD27D6-400C-4D9A-98A2-0D73E12BDF68@xxxxxxxxxxxxxxxx
Again, thank you for a somewhat reasoned reply; I reiterate however, OE is
quite unable to send or recieve E-Mail because it attempts to use IMAPI
rather than POP3/SMTP for which it is configured.

We have no disagreement with the present, useless Norton Virus program. My
sense is, what ever is interfering with E-Mail may well be playing a part
with the inability of the virus program to update itself.

Thank you.

mystery2two

"Jim Pickering" wrote:

If you are not having difficulty connecting to the internet, then that would
suggest you do not have a problem with your modem. If Norton cannot be
updated, what good is it? I'd uninstall it completely (which can be a major
headache) and get an antivirus program that can be updated. An outdated
definition file for an AV program is useless. There are good AV programs
out there which are even free for personal use and I'd recommend the one
from AVG with its email scanning features disabled.
http://free.grisoft.com/doc/1

Also, since you probably still have the setup file for Zone Alarm available,
I'd try uninstalling it and reboot, then test for problems. It's your
choice.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.





"mystery2two" <mystery2two@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:80640A5A-4897-4C8C-A783-615CBE2936BD@xxxxxxxxxxxxxxxx
> Hello Jim.
>
> Thank you for a thoughtful response. Sincerely, I wish all you've wrote
> were exactly so however, please take note of the following: This > computer
> isn't using Trend software, rather, as a stop gap measure, Norton
> Antivirus
> (BTW, unable to update itself) and Zonealarm as a port blocker. Both > were
> turned off as a test, didn't help. One point does come to mind, > perhaps
> I
> should do a re-install of D-Link interface between computer and the > QWEST
> Modem. Have you a thought or two on this? The Modem checked out fine as > of
> last evening.
>
> Regards,
>
> Gary.
>
> "Jim Pickering" wrote:
>
>> Try a reboot of the system. It usually fixes it. The other problem >> is
>> scanning of incoming email by either an antivirus program or antispam.
>> Trend in particular causes this problem.
>>
>> This behavior can occur if you are using a component of TREND Micro
>> PC-cillin antivirus software that uses the Pop3trap.exe file.
>>
>> To work around this behavior, disable the Post Office Protocol version >> 3
>> (POP3) Scan feature of the TREND Micro PC-cillin antivirus software:
>>
>> 1. Double-click the PC-cillin icon at the far right of the taskbar.
>>
>> 2. Click to clear the Enable POP3 Scan check box.
>>
>> 3. Reconfigure your POP3 e-mail account in Microsoft Outlook Express >> with
>> the correct settings.
>>
>> I suspect your "tech" is just trying to blow you off and get you out >> of
>> his
>> hair, a not uncommon problem with ISPs who pay the minimum wage to >> those
>> who
>> answer the phones at their "support" sites.
>> -- >> Jim Pickering
>> MVP-Outlook Express/Windows Mail
>> Please reply to newsgroup only so that others may be helped with your
>> feedback.
>>
>>
>> "mystery2two" <mystery2two@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:45A14E31-6CA4-403E-875F-A178C37FD198@xxxxxxxxxxxxxxxx
>> > In the "For What It's Worth Dept."
>> >
>> > Worked with my ISP to discover why the error code "0x800CCC0F" is
>> > displayed.
>> > My question was, why is it Outlook Express can neither send nor >> > recieve
>> > E-Mail?
>> >
>> > In less than 1/2 hour, the tech figured out the reason for >> > termination
>> > of
>> > send/recieve and the code: Even though OE is configured to use
>> > POP3/SMTP,
>> > when OE accessed the server, it was attempting to connect as IMAPI. >> > For
>> > this
>> > computer, re-installation of OE is the solution, I was advised.
>> >
>> > mystery2two
>>



.

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