Re: Address book problem

Jim,

I hope I see that I sent you a message... but it is buried above ...
with all of the previous messages beng displayed!

BAZ


Ken wrote:
Hi Bonnie,

Your troubles are beyond my capabilities, will monitor to see how they are
resolved.

Thanks for your reply.

Ken

"BAZ" <bonnie.zimmer@xxxxxxxxxxx> wrote in message
news:1153669483.978762.46540@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
|
| When I check the registry, the file path is looks correct: C:\Documents
| and Settings\BONNIE.USER-blahblah\Application Data\Microsoft\Address
| Book
|
| I assume that this is the address book that is being used by Outlook
| Express (correct?) - and so it is the one I am having difficulty using.
|
| Funny when I go to Outlook Express and prepare to import the address
| book I notice that that address book is stored in a different location:
| C:\Documents and Settings\Bonnie\Application Data\Micrsoft\Address Book
|
| They appear to be the same... same size. Ditto with the .wab file.
|
| I don't know what you mean about having multiple identities created in
| Outlook Express so I can't answer that question.
|
| There is currently an Outlook shortcut on my desktop. Don't know when
| this arrived! It appears something else is now amiss because when I try
| to click on Word, I am told to insert a Microsost Office 2000 Premium
| disk - which I do not have (and never had).
| I actually think I may have screwed things up when I was trying to
| uninstall and re-install Outlook Express.
| When I look at Add/Remove I see that Microsoft Office 2000 Premium is
| installed.
| But, I was only dealing with Add/Remove Windows Components ... so I
| don't know how Outlook showed up - and how I can no longer use Word!
|
| When I click Start/Run and type: wab /a I get that same tiny pop-up
| which has a red circle and a white X within and an OK on the bottom.
| I've seen this before. No - I sure can't read the address book this
| way.
|
| Would you suggest that I remove the Address Book folder (the one
| specified in the registry) and then uninstall and re-install Outlook
| Express? I think that what I tried to do previously was remove the
| wrong address book (i.e., the one under Bonnie and not
| BONNIE.USER-blahblah).
|
| I'm ready to lug this computer back to PC Warehouse. I was there
| recently (to have a CD-ROM burner/ DVD reader installed and have had
| several problems ever since - the major one being that if I removed
| power and later started up the computer, I would get a message saying
| that there were CMOS problems and I had the choice of either hitting F1
| to accept default settings and continue or else hitting F2 to change
| the settings. I, of course, hit F1 to continue and lo and behold, my
| date and time were back to June, 2002 when I first bought the computer.
| I was able to change the date without a problem - but then had other
| weird side effects - like a message that my software was illegal!
|
| PC Warehouse re-installed Windows XP from scratch - but then it took me
| the rest of the day to reinstall all of the programs I needed -
| starting with my Verizon DSL software and ending with Adobe Acrobat
| Reader.
|
| The problem is that now the same thing is happening - and that is when
| I believe Outlook Express went nuts - although I am not getting the
| illegal software version message.
|
| Anyway, can I easily remove the address book and uninstall then
| reinstall Outlook Express?
|
| BAZ
|
|
|
| --
| Jim Pickering
| MVP-Outlook Express/Windows Mail
| Please reply to newsgroup only so that others may be helped with your
| feedback.
|
|
|
| BAZ wrote:
| > Ken,
| > As I mentioned before, I know where the address book and .wab files are
| > and I know how to access the addess book. Unfortunately, when I do any
| > of the things you suggest (and I am sure this was already discussed on
| > this thread), I cannot access the address book.
| >
| > I also was easily able to find my messages and stored them on CD-ROM
| > for safe keeping while I am mucking around with stuff.
| >
| > Thanks!
| >
| > Ken wrote:
| > > Address Book ".wab" file is located on Windows XP at C:\Documents and
| > > Settings\<user>\Application Data\Microsoft\Address Book
| > >
| > > Application Data folder is hidden on Windows XP, to view hidden files
and
| > > folders, Open My Documents | choose Tools | on it's menu choose Folder
| > > Options. In the Folder Options dialog window select the View tab,
tick
| > > "Show hidden files and folders", click OK.
| > >
| > > Folder Options can also be found in the Control Panel.
| > >
| > > Hope this helps,
| > > Ken
| > >
| > > "Ken" <PleaseReply@xxxxxxxxxxxxxxxx> wrote in message
| > > news:%23FOjf3arGHA.4636@xxxxxxxxxxxxxxxxxxxxxxx
| > >
| > > | Hi BAZ,
| > > |
| > > | With address book closed and I go to where the WAB file is stored on
my
| > > | computer, remove it, then start address book a new blank WAB file is
| > > | created.
| > > |
| > > | Ken.
| > > | PS: the address book can be accessed two ways, one via Outlook
Express,
| > > the
| > > | other by choosing Start on the desktop, then select Programs, on
it's
| > > | expanding menu select Accessories, on it's expanding menu choose
Address
| > > | Book.
| > > |
| > > |
| > > | "BAZ" <bonnie.zimmer@xxxxxxxxxxx> wrote in message
| > > | news:1153585444.758737.294270@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > > |
| > > | | BTW,
| > > | | I would be happy to lose my address book.
| > > | | You would think that I could save the address book and .wab file,
| > > | | uninstall and then re-install Outlook Express and have a valid
empty
| > > | | address book.
| > > | | I can easily re-enter contacts using old email that I have saved.
| > > | | Is there any way to do that?
| > > | | BAZ
| > > | |
| > > | |
| > > | | BAZ wrote:
| > > | | > Dear Jim,
| > > | | >
| > > | | > In the link you earlier supplied, I tried to follow all of the
| > > | | > instructions (copying the address book and .wab file to the
desktop,
| > > | | > etc.) When I tried the step:
| > > | | >
| > > | | > 4. At the command prompt, type the following:
| > > | | > Del "C:\Documents and Settings\<user>\Application
| > > | | > Data\Microsoft\Address Book\<user>.*"
| > > | | > I get a message the Windows can't find Del.
| > > | | >
| > > | | > I've just about given up. I've tried to delete those files and
then
| > > | | > import the saved address book and I still have the original
problem.
| > > | | >
| > > | | > I've also tried uninstalling and then reinstalling Outlook
Express -
| > > | | > with no improvement.
| > > | | >
| > > | | > Again, the addess book is there because I can use it. I just
can't
| > > view
| > > | | > it. When I right-click on an email that has been sent by someone
who
| > > is
| > > | | > in the address book and select "Add Sender to Address Book" it
knows
| > > | | > that the contact is already in the book. I can't seem to add a
new
| > > | | > contact to the book in this manner.
| > > | | >
| > > | | > BAZ
| > > | | >
| > > | | > Jim Pickering wrote:
| > > | | > > To reinstall Outlook Express (which rarely solves problems),
see
| > > this
| > > | KB
| > > | | > > article:
| > > | | > >
| > > | | > > How to Reinstall or Repair Outlook Express in Windows XP
| > > | | > >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378
| > > | | > >
| > > | | > > Before doing a compact operation, try in Outlook Express,
clicking
| > > on
| > > | the
| > > | | > > Menu, File/Work Offline (so that the compacting is not
interuppted
| > > by
| > > | | > > polling for messages) and then select File/Folders/Compact All
| > > Folders
| > > | and
| > > | | > > wait for it to complete before doing anything else. Outlook
| > > Express'
| > > | | > > message stores are extremely fragile and prone to corruption,
| > > | particularly
| > > | | > > if you are using email scanning for viruses or spam. For more
info
| > > on
| > > | that,
| > > | | > > see this article:
| > > | | > >
| > > | | > > The Other E-Mail Threat: File Corruption in Outlook Express:
| > > | | > >
| > > |
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx
| > > | | > >
| > > | | > > And lastly, there is no ability to "uncompact" since
compacting only
| > > | | > > reclaims the wasted space that has been taken up by messages
you've
| > > | deleted.
| > > | | > > All databases need to be compacted on a regular basis to
ensure they
| > > | | > > function correctly and quickly. And I hope you read the info
at the
| > > | link I
| > > | | > > earlier posted:
| > > | | > > http://support.microsoft.com/kb/917288/
| > > | | > >
| > > | | > > --
| > > | | > > Jim Pickering
| > > | | > > MVP-Outlook Express/Windows Mail
| > > | | > > Please reply to newsgroup only so that others may be helped
with
| > > your
| > > | | > > feedback.
| > > | | > >
| > > | | > >
| > > | | > > "BAZ" <bonnie.zimmer@xxxxxxxxxxx> wrote in message
| > > | | > > news:1153435445.120972.300260@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > > | | > > > Dear Jim,
| > > | | > > >
| > > | | > > > It is amazing. I recently compacted my Outlook Express
folders for
| > > | the
| > > | | > > > first time (I got a message and they said it would help to
save
| > > | space).
| > > | | > > > So... maybe Outlook is not able to read the stuff that it
| > > previously
| > > | | > > > compacted. Who knows?
| > > | | > > > Perhaps I should uncompact! Is there a way to do this?
| > > | | > > >
| > > | | > > > I truly believe that something was corrupted on my
computer - or
| > > | else I
| > > | | > > > wouldn't have had to go through all I went through this
morning
| > > | during
| > > | | > > > reboot.
| > > | | > > >
| > > | | > > > I just got out an old XP disc and reinstalled Outlook
Express -
| > > | which
| > > | | > > > did nothing.
| > > | | > > >
| > > | | > > > BTW, I then tried to reinstall Microsoft WIndows and all
kinds of
| > > | weird
| > > | | > > > things happened - like I got Outlook 2000!?!?!?
| > > | | > > >
| > > | | > > > I decided to remove those files by removing Office 2000
Premium
| > > via
| > > | | > > > Control Panel/ Add or Remove Programs (a big mistake I now
| > > realize)
| > > | and
| > > | | > > > therefore lost Excel!
| > > | | > > >
| > > | | > > > So I just now did another System Restore to about a week ago
and
| > > all
| > > | is
| > > | | > > > well except that I have just the one problem that I began
with...
| > > | the
| > > | | > > > inability to view my address book - even though it is there
| > > (i.e.,
| > > | I
| > > | | > > > can use it by identifying names of friends).
| > > | | > > >
| > > | | > > > What a miserable day this has been!
| > > | | > > >
| > > | | > > > Bonnie
| > > | | > > >
| > > | | > > >
| > > | | > > >
| > > | | > > > Jim Pickering wrote:
| > > | | > > >> Might want to look at this KB article and see if it's any
help:
| > > | | > > >> http://support.microsoft.com/kb/917288/
| > > | | > > >>
| > > | | > > >> The not shut down correctly is usually the result of not
| > > compacting
| > > | the
| > > | | > > >> message store. When did you last compact all folders in
Outlook
| > > | Express?
| > > | | > > >> --
| > > | | > > >> Jim Pickering
| > > | | > > >> MVP-Outlook Express/Windows Mail
| > > | | > > >> Please reply to newsgroup only so that others may be helped
with
| > > | your
| > > | | > > >> feedback.
| > > | | > > >>
| > > | | > > >> "BAZ" <bonnie.zimmer@xxxxxxxxxxx> wrote in message
| > > | | > > >>
news:1153433276.522782.15490@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > > | | > > >> > Hi friends,
| > > | | > > >> >
| > > | | > > >> > I now notice that each time I shut down Outlook Express
and
| > > then
| > > | bring
| > > | | > > >> > it back up I get that message that Outlook did not shut
down
| > > | correctly
| > > | | > > >> > last time.
| > > | | > > >> > I am not sure when this started... probably after I did
the
| > > | latest
| > > | | > > >> > Microsoft update.
| > > | | > > >> > My computer is screwed (excuse the French).
| > > | | > > >> >
| > > | | > > >> > But - you'd think there would be a way to repair Outlook
| > > Express
| > > | | > > >> > without messing up anything else!
| > > | | > > >> >
| > > | | > > >> > Thanks so much for your suggestions.
| > > | | > > >> >
| > > | | > > >> > BAZ (Bonnie)
| > > | | > > >> > BAZ wrote:
| > > | | > > >> >> Ken... when I do what you suggest, a small window pops
up with
| > > a
| > > | red
| > > | | > > >> >> circle and a white X within and an OK button.
| > > | | > > >> >>
| > > | | > > >> >> So - no, there is no way I can look at the address book.
| > > | | > > >> >>
| > > | | > > >> >> BAZ
| > > | | > > >> >>
| > > | | > > >> >>
| > > | | > > >> >> Jim Pickering ... I get automatic updates. I just did
the very
| > > | latest
| > > | | > > >> >> and even pulled the plug on my computer before
re-booting.
| > > | | > > >> >> No change!
| > > | | > > >> >>
| > > | | > > >> >> HEY - the thing I did notice this morning was that I was
not
| > > | able to
| > > | | > > >> >> boot my computer without going through about a half hour
of
| > > disk
| > > | and
| > > | | > > >> >> free space checking. There were some corrections made.
This is
| > > | rare
| > > | | > > >> >> for
| > > | | > > >> >> me.
| > > | | > > >> >> So - something must have gotten royally messed up!
| > > | | > > >> >>
| > > | | > > >> >> If I must re-install something, I would like it to be a
| > > minimal
| > > | | > > >> >> effort.
| > > | | > > >> >> Currently, I think a re-install would be difficult
because I
| > > | have the
| > > | | > > >> >> latest updates.
| > > | | > > >> >>
| > > | | > > >> >> BAZ
| > > | | > > >> >>
| > > | | > > >> >>
| > > | | > > >> >> Jim Pickering wrote:
| > > | | > > >> >> > When was the last time you visited the Windows Update
site
| > > to
| > > | | > > >> >> > download
| > > | | > > >> >> > all
| > > | | > > >> >> > updates for your system that are marked as Critical?
Since
| > > | you post
| > > | | > > >> >> > via
| > > | | > > >> >> > Google, we have no way to determine the version number
of
| > > | Outlook
| > > | | > > >> >> > Express
| > > | | > > >> >> > you are using nor how badly outdated it may be. Care
to
| > > help
| > > | us
| > > | | > > >> >> > with
| > > | | > > >> >> > that,
| > > | | > > >> >> > along with the operating system you are using?
| > > | | > > >> >> > --
| > > | | > > >> >> > Jim Pickering
| > > | | > > >> >> > MVP-Outlook Express/Windows Mail
| > > | | > > >> >> > Please reply to newsgroup only so that others may be
helped
| > > | with
| > > | | > > >> >> > your
| > > | | > > >> >> > feedback.
| > > | | > > >> >> >
| > > | | > > >> >> >
| > > | | > > >> >> > "BAZ" <bonnie.zimmer@xxxxxxxxxxx> wrote in message
| > > | | > > >> >> >
news:1153420203.041440.84320@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > > | | > > >> >> > > Frank,
| > > | | > > >> >> > >
| > > | | > > >> >> > > As I said, when I click on Addresses (part of the
tool
| > > bar)
| > > | to
| > > | | > > >> >> > > open
| > > | | > > >> >> > > the
| > > | | > > >> >> > > address book, nothing is displayed.
| > > | | > > >> >> > > Besides, I would guess that I have only about 20
contacts.
| > > | | > > >> >> > >
| > > | | > > >> >> > > If you read my mail carefully, the address book does
exist
| > > | because
| > > | | > > >> >> > > I
| > > | | > > >> >> > > can use it; i.e., send someone an email using their
| > > | nickname.
| > > | | > > >> >> > >
| > > | | > > >> >> > > BAZ
| > > | | > > >> >> > >
| > > | | > > >> >> > > Frank Saunders, MS-MVP OE wrote:
| > > | | > > >> >> > >> "BAZ" <bonnie.zimmer@xxxxxxxxxxx> wrote in message
| > > | | > > >> >> > >>
| > > | news:1153407849.090951.69880@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > > | | > > >> >> > >> > All of a sudden I see that my contact list has
| > > | disappeared. The
| > > | | > > >> >> > >> > message
| > > | | > > >> >> > >> > displayed is: There are no contacts to display.
Click
| > > on
| > > | | > > >> >> > >> > Contacts
| > > | | > > >> >> > >> > to
| > > | | > > >> >> > >> > create a new contact. There is no Contacts
button -
| > > only
| > > | | > > >> >> > >> > Addresses
| > > | | > > >> >> > >> > ...
| > > | | > > >> >> > >> > and when I clicked on that, I get nothing. I.e.,
there
| > > | seems to
| > > | | > > >> >> > >> > be
| > > | | > > >> >> > >> > no
| > > | | > > >> >> > >> > address list.
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > I tried to re-import the address book and got an
OK but
| > > | nothing
| > > | | > > >> >> > >> > had
| > > | | > > >> >> > >> > changed.
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > I decided to go to some old saved email and
| > > right-clicked
| > > | and
| > > | | > > >> >> > >> > selected
| > > | | > > >> >> > >> > "Add sender to address book." The response I got
was:
| > > The
| > > | | > > >> >> > >> > contact
| > > | | > > >> >> > >> > is
| > > | | > > >> >> > >> > already in your address book.
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > What gives?
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > I can send mail to anyone using their name (i.e.,
| > > | David) - but
| > > | | > > >> >> > >> > I
| > > | | > > >> >> > >> > just
| > > | | > > >> >> > >> > can't see the address list.
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > I did a System Restore to yesterday (when all was
| > > well),
| > > | but
| > > | | > > >> >> > >> > nothing
| > > | | > > >> >> > >> > changed.
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > It's almost as though my address book is not
readable
| > > by
| > > | | > > >> >> > >> > Outlook
| > > | | > > >> >> > >> > Express. Believe me, it is THERE!
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > Thanks for any help. I really hope it is not
necessary
| > > to
| > > | | > > >> >> > >> > reinstall
| > > | | > > >> >> > >> > Internet Explorer!
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >> > BAZ
| > > | | > > >> >> > >> >
| > > | | > > >> >> > >>
| > > | | > > >> >> > >> If you open the Address Book are the contacts
there?
| > > | | > > >> >> > >> If the Address Book has more than 999 contacts the
| > > contact
| > > | pane
| > > | | > > >> >> > >> will
| > > | | > > >> >> > >> be
| > > | | > > >> >> > >> blank.
| > > | | > > >> >> > >>
| > > | | > > >> >> > >> --
| > > | | > > >> >> > >> Frank Saunders, MS-MVP OE/WM
| > > | | > > >> >> > >> Reply in newsgroup
| > > | | > > >> >> > >> "They who would give up an essential liberty for
| > > temporary
| > > | | > > >> >> > >> security,
| > > | | > > >> >> > >> deserve
| > > | | > > >> >> > >> neither liberty or security"
| > > | | > > >> >> > >
| > > | | > > >> >
| > > | | > > >
| > > | |
| > > |
| > > |
|

.