Re: Outlook Express no Address Book

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

The patch below is causing problems and must be removed until a fix is supplied by MS. I haven't seen any report of a problem with KB911701 and don't see it in my list of updates. If you are using an OS other than XP that may be why.

For information about patch KB911567, see:
http://www.oehelp.com/OETips.aspx#14

This article also applies to missing Address Books after updating.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Tom" <Tom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:3826FC01-8BB5-479F-B1F9-73CAF2358275@xxxxxxxxxxxxxxxx
I believe I'm having the same problem and would like to confirm before
removing updates. When I clicke on "reply" or the address book, I get "There
was an error opening this message" If I go to the address book I get "Unable
to open address book. The Address Book is not installed properly." This all
began to happen after the automatic update Saturday am or thereabouts.

I located the update KB911701 FP5AUTOLFF and when I click...it shows the
"REMOVE" button.

Am I on the right track to correct this?

"Jim" wrote:

I am having the same problem with my address book in OE 6. After updating
with security patch KB911576 my address book would not load and i am getting
the same error messages saying the format was wrong and that OE 6 was not
configured correctly. Reading the newsgroup someone said to uninstall the
patch. I went to the patch on the Microsoft update site and it says to
uninstall it thru the "add & Remove" programs in control panel but that patch
is not in the list of things in "add/remove" programs. Where else would it be
or how can i uninstall that patch?
--
Jim

.

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