Re: Outlook Express update KB911567

Jim,
When I open Outlook Express 6, I receive the error message: Unable to open
the Address Book. The address Book may not be installed properly.

I did as you instructed but I still received the error message: The Address
Book file appears to be corrupt and could not be opened.

When I click on Tools Address Book, I received the error message: The
Address Book failed to load. Outlook Express is incorrectly Configured,
please re-install.

I tried all the command line switches for wab.exe:

wab /a
Error message: The Address Book file appears to be corrupt and could not be
opened.

wab /Open
I chose the WAB file that I had made as a backup but it opened an empty
Address Book.

wab /New
I created a new WAB file and tried to import the WAB backup file I had made
but I received the error message: An error occurred during the import
process. The import process could not be completed.

wab c:\Documents and Settings\Owner\Desktop\Address Book.wab (my backup copy
on my desktop)
The Address Book opened without entries.

Here is the search result list of “~” files:
Owner.wa~
Owner.wab~
--
Denise


"Denise" wrote:

I too am using Outlook Express 6, Windows XP Home, XP2, all updates
installed. I do not have Norton but McAfee.

After the update, I uninstalled and re-installed Outlook Express and the
updates with McAfee off. I still could not retrieve my address book; I
received an error message "The Address Book appears to be corrupt and could
not open"

I checked my registry and it correctly indicated my default WAB file.

I have since uninstalled KB911567 but I reallize that, at some point, this
update should be installed. What can I do to be able to use my address book
then?
--
Denise


"Jim Pickering" wrote:

The problem may be as simple as the fact that you are using Norton for an
antivirus program. It's one of the most intrusive, problem causing programs
that "touch" Outlook Express so I would make sure that email scanning and
antispam protection are disabled in the program. You should also shut down
any antivirus program when installing updates to make sure the installation
of newer files is not corrupted by an antivirus program that fails to
recognize the newer files and "quarantines" them.

Good luck.
--
Jim Pickering, MVP, Outlook Express


"jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5A0FE27C-DC85-4773-A107-233471303EDA@xxxxxxxxxxxxxxxx
Thanks for your reply. The present situation is that I have removed the
update and everything is working again. I am a bit hesitant about
reinstalling it, in case next time it does something worse. I may try it
again after Easter and carry out your suggestions about WAB files.

Most of the error messages were surprisingly uninformative. When I tried
to
reply to a message I got the message about the address book. If I clicked
on
the message again it then just told me an error had occurred. I am not
particularly bothered about the address book which only has two obsolete
entries. What I was concerned about was not being able to reply to a
message
or create a new message. At one point when I used CTRL-M to send and
receive
messages I was told an error had occurred, but that went away when I
re-booted.

The reason for my post was to see if anyone else had the same problem,
with
the aim of finding some common factors. I am using XP Home SP2 with all
the
high-priority updates, and Norton Internet Security 2006.

"Jim Pickering" wrote:

Have you searched for all files ending with WAB ?

How about checking in the registry to see what file is indicated as your
default WAB file?
\HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4
\Wab File Name

Then navigate to that file using Explorer and double click it to see if
it
opens correctly. If those work, then please post the "complete and
exact"
text of any error message. There are many errors associated with the
Address Book and without the complete, exact text of the error, it's hard
to
guess which one applies in this case. Some basic info about the
operating
system you are using would also be helpful.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:816BCCF8-1310-40D9-AEA4-064933AA4F04@xxxxxxxxxxxxxxxx
When I installed the latest OE security update, my address book
disappeared.
When I tried to reply to a message it told me the format of my address
book
was not valid. It also told me an error had occurred. When I tried to
create a new message (CTRL-N) it told me an error had occurred. This
happened whichever message I tried to reply to. It carried on
happening
after re-booting. When I removed the update, everything went back to
normal,
I was able to send and reply to messages again, and my address book
reappeared.

I am using Outlook Express v6 with XP2 Home with SP2. All other
updates
have been installed.

Has anyone else had this problem?




.

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