Re: Outlook Express update KB911567

Tech-Archive recommends: Fix windows errors by optimizing your registry

MS was made aware of the problem shortly after it's release on 4/11. How long it will take them to *fix* their fix, I do not know. Your only option is to keep the patch uninstalled until the problem is rectified.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Denise" <Denise@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:931D0F09-1E4B-44B7-B52F-7E2090D39F83@xxxxxxxxxxxxxxxx
Stephen,
I disabled McAfee, re-installed the update, and edited the registry. I have
not HP active tasks. I still have the same problem.
"Address Book file appears to be corrupt and could not be opened."

When I open Outlook Express 6:
"Unable to open the Address Book. The Address Book may not be installed
properly."
and for my email messages:
"The was an error opening this message. An error has occurred."

I have since uninstalled the update once again.
--
Denise


"ANONYMOUS" wrote:

From Stephen Hui [MSFT]
<begin quoted>
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction
with
the HP software:
------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor
------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
<end quoted>
- - - - -




Robert wrote:
>
> Hello,
> I am also running Norton Internet Security 2006, I have tried to > disable the
> antispam features that it uses with outlook express and that didn't > seem to
> matter, I even disabled NIS 2006 thru the temporery way of disableing > NIS2006.
> I am also having the same problem as described. I unistalled updates
> kb908531, kb9811562, kb912812, kb911567 since when unistalling one it > says
> other updates may not work right. After unistalling and rebooting > system, I
> was able to use outlook express again. I went ahead and tried to > re-install
> updates and again had the same faults.
>
> My faults are as follows.
> When you try to open an email it comes back with a error saying
> "There was an error opening this message
> An Error has occured"
>
> When I try to open my address book it has an error that says
> "Unable to open the address book.
> The address book may not be installed properly"
>
> I am using outlook express to connect with my hotmail only not sure if > this
> is any good information or not.
>
> I have this update installed on a notebook without NIS2006 and it seems > to
> work just fine. I also have another computer with NIS2006 and will > have to
> configure outlook express and play to see if it will fault out and let > you
> know. This could be an issue with NIS but they will never want to fix > it,
> and blame microsoft.
>
> ------------------------------------------------------
> "Jim Pickering" wrote:
>
> > The problem may be as simple as the fact that you are using Norton > > for an
> > antivirus program. It's one of the most intrusive, problem causing > > programs
> > that "touch" Outlook Express so I would make sure that email scanning > > and
> > antispam protection are disabled in the program. You should also > > shut down
> > any antivirus program when installing updates to make sure the > > installation
> > of newer files is not corrupted by an antivirus program that fails to
> > recognize the newer files and "quarantines" them.
> >
> > Good luck.
> > --
> > Jim Pickering, MVP, Outlook Express
> >
> >
> > "jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:5A0FE27C-DC85-4773-A107-233471303EDA@xxxxxxxxxxxxxxxx
> > > Thanks for your reply. The present situation is that I have > > > removed the
> > > update and everything is working again. I am a bit hesitant about
> > > reinstalling it, in case next time it does something worse. I may > > > try it
> > > again after Easter and carry out your suggestions about WAB files.
> > >
> > > Most of the error messages were surprisingly uninformative. When I > > > tried
> > > to
> > > reply to a message I got the message about the address book. If I > > > clicked
> > > on
> > > the message again it then just told me an error had occurred. I am > > > not
> > > particularly bothered about the address book which only has two > > > obsolete
> > > entries. What I was concerned about was not being able to reply to > > > a
> > > message
> > > or create a new message. At one point when I used CTRL-M to send > > > and
> > > receive
> > > messages I was told an error had occurred, but that went away when > > > I
> > > re-booted.
> > >
> > > The reason for my post was to see if anyone else had the same > > > problem,
> > > with
> > > the aim of finding some common factors. I am using XP Home SP2 > > > with all
> > > the
> > > high-priority updates, and Norton Internet Security 2006.
> > >
> > > "Jim Pickering" wrote:
> > >
> > >> Have you searched for all files ending with WAB ?
> > >>
> > >> How about checking in the registry to see what file is indicated > > >> as your
> > >> default WAB file?
> > >> \HKEY_CURRENT_USER
> > >> \Software
> > >> \Microsoft
> > >> \WAB
> > >> \WAB4
> > >> \Wab File Name
> > >>
> > >> Then navigate to that file using Explorer and double click it to > > >> see if
> > >> it
> > >> opens correctly. If those work, then please post the "complete > > >> and
> > >> exact"
> > >> text of any error message. There are many errors associated with > > >> the
> > >> Address Book and without the complete, exact text of the error, > > >> it's hard
> > >> to
> > >> guess which one applies in this case. Some basic info about the
> > >> operating
> > >> system you are using would also be helpful.
> > >> --
> > >> Jim Pickering, MVP, Outlook Express
> > >> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
> > >> Please deliver feedback to the newsgroup, so that others can be > > >> helped.
> > >> Thanks.
> > >>
> > >>
> > >> "jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > >> news:816BCCF8-1310-40D9-AEA4-064933AA4F04@xxxxxxxxxxxxxxxx
> > >> > When I installed the latest OE security update, my address book
> > >> > disappeared.
> > >> > When I tried to reply to a message it told me the format of my > > >> > address
> > >> > book
> > >> > was not valid. It also told me an error had occurred. When I > > >> > tried to
> > >> > create a new message (CTRL-N) it told me an error had occurred. > > >> > This
> > >> > happened whichever message I tried to reply to. It carried on
> > >> > happening
> > >> > after re-booting. When I removed the update, everything went > > >> > back to
> > >> > normal,
> > >> > I was able to send and reply to messages again, and my address > > >> > book
> > >> > reappeared.
> > >> >
> > >> > I am using Outlook Express v6 with XP2 Home with SP2. All other
> > >> > updates
> > >> > have been installed.
> > >> >
> > >> > Has anyone else had this problem?
> > >>
> > >>
> >
> >


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