Re: Outlook Express update KB911567
- From: "Bruce Hagen" <Nospam@xxxxxxxxxxxxxx>
- Date: Sat, 15 Apr 2006 13:04:10 -0700
MS is aware of the problem. Until there is a fix, keep it un-installed.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~
"Denise" <Denise@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:BE874B80-FF9F-4479-A9F9-05B04A41D427@xxxxxxxxxxxxxxxx
I too am using Outlook Express 6, Windows XP Home, XP2, all updates
installed. I do not have Norton but McAfee.
After the update, I uninstalled and re-installed Outlook Express and the
updates with McAfee off. I still could not retrieve my address book; I
received an error message "The Address Book appears to be corrupt and could
not open"
I checked my registry and it correctly indicated my default WAB file.
I have since uninstalled KB911567 but I reallize that, at some point, this
update should be installed. What can I do to be able to use my address book
then?
--
Denise
"Jim Pickering" wrote:
The problem may be as simple as the fact that you are using Norton for an
antivirus program. It's one of the most intrusive, problem causing programs
that "touch" Outlook Express so I would make sure that email scanning and
antispam protection are disabled in the program. You should also shut down
any antivirus program when installing updates to make sure the installation
of newer files is not corrupted by an antivirus program that fails to
recognize the newer files and "quarantines" them.
Good luck.
--
Jim Pickering, MVP, Outlook Express
"jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5A0FE27C-DC85-4773-A107-233471303EDA@xxxxxxxxxxxxxxxx
> Thanks for your reply. The present situation is that I have removed > the
> update and everything is working again. I am a bit hesitant about
> reinstalling it, in case next time it does something worse. I may try > it
> again after Easter and carry out your suggestions about WAB files.
>
> Most of the error messages were surprisingly uninformative. When I > tried
> to
> reply to a message I got the message about the address book. If I > clicked
> on
> the message again it then just told me an error had occurred. I am not
> particularly bothered about the address book which only has two > obsolete
> entries. What I was concerned about was not being able to reply to a
> message
> or create a new message. At one point when I used CTRL-M to send and
> receive
> messages I was told an error had occurred, but that went away when I
> re-booted.
>
> The reason for my post was to see if anyone else had the same problem,
> with
> the aim of finding some common factors. I am using XP Home SP2 with > all
> the
> high-priority updates, and Norton Internet Security 2006.
>
> "Jim Pickering" wrote:
>
>> Have you searched for all files ending with WAB ?
>>
>> How about checking in the registry to see what file is indicated as >> your
>> default WAB file?
>> \HKEY_CURRENT_USER
>> \Software
>> \Microsoft
>> \WAB
>> \WAB4
>> \Wab File Name
>>
>> Then navigate to that file using Explorer and double click it to see >> if
>> it
>> opens correctly. If those work, then please post the "complete and
>> exact"
>> text of any error message. There are many errors associated with the
>> Address Book and without the complete, exact text of the error, it's >> hard
>> to
>> guess which one applies in this case. Some basic info about the
>> operating
>> system you are using would also be helpful.
>> -- >> Jim Pickering, MVP, Outlook Express
>> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
>> Please deliver feedback to the newsgroup, so that others can be >> helped.
>> Thanks.
>>
>>
>> "jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:816BCCF8-1310-40D9-AEA4-064933AA4F04@xxxxxxxxxxxxxxxx
>> > When I installed the latest OE security update, my address book
>> > disappeared.
>> > When I tried to reply to a message it told me the format of my >> > address
>> > book
>> > was not valid. It also told me an error had occurred. When I tried >> > to
>> > create a new message (CTRL-N) it told me an error had occurred. >> > This
>> > happened whichever message I tried to reply to. It carried on
>> > happening
>> > after re-booting. When I removed the update, everything went back >> > to
>> > normal,
>> > I was able to send and reply to messages again, and my address book
>> > reappeared.
>> >
>> > I am using Outlook Express v6 with XP2 Home with SP2. All other
>> > updates
>> > have been installed.
>> >
>> > Has anyone else had this problem?
>>
>>
.
- References:
- Re: Outlook Express update KB911567
- From: Jim Pickering
- Re: Outlook Express update KB911567
- From: Jim Pickering
- Re: Outlook Express update KB911567
- From: Denise
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