Re: Outlook Express update KB911567
- From: "Jim Pickering" <jimp@xxxxxxxx>
- Date: Thu, 13 Apr 2006 16:36:26 -0700
The problem may be as simple as the fact that you are using Norton for an antivirus program. It's one of the most intrusive, problem causing programs that "touch" Outlook Express so I would make sure that email scanning and antispam protection are disabled in the program. You should also shut down any antivirus program when installing updates to make sure the installation of newer files is not corrupted by an antivirus program that fails to recognize the newer files and "quarantines" them.
Good luck.
--
Jim Pickering, MVP, Outlook Express
"jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:5A0FE27C-DC85-4773-A107-233471303EDA@xxxxxxxxxxxxxxxx
Thanks for your reply. The present situation is that I have removed the
update and everything is working again. I am a bit hesitant about
reinstalling it, in case next time it does something worse. I may try it
again after Easter and carry out your suggestions about WAB files.
Most of the error messages were surprisingly uninformative. When I tried to
reply to a message I got the message about the address book. If I clicked on
the message again it then just told me an error had occurred. I am not
particularly bothered about the address book which only has two obsolete
entries. What I was concerned about was not being able to reply to a message
or create a new message. At one point when I used CTRL-M to send and receive
messages I was told an error had occurred, but that went away when I
re-booted.
The reason for my post was to see if anyone else had the same problem, with
the aim of finding some common factors. I am using XP Home SP2 with all the
high-priority updates, and Norton Internet Security 2006.
"Jim Pickering" wrote:
Have you searched for all files ending with WAB ?
How about checking in the registry to see what file is indicated as your
default WAB file?
\HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4
\Wab File Name
Then navigate to that file using Explorer and double click it to see if it
opens correctly. If those work, then please post the "complete and exact"
text of any error message. There are many errors associated with the
Address Book and without the complete, exact text of the error, it's hard to
guess which one applies in this case. Some basic info about the operating
system you are using would also be helpful.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.
"jd42" <jd42@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:816BCCF8-1310-40D9-AEA4-064933AA4F04@xxxxxxxxxxxxxxxx
> When I installed the latest OE security update, my address book
> disappeared.
> When I tried to reply to a message it told me the format of my address
> book
> was not valid. It also told me an error had occurred. When I tried to
> create a new message (CTRL-N) it told me an error had occurred. This
> happened whichever message I tried to reply to. It carried on > happening
> after re-booting. When I removed the update, everything went back to
> normal,
> I was able to send and reply to messages again, and my address book
> reappeared.
>
> I am using Outlook Express v6 with XP2 Home with SP2. All other > updates
> have been installed.
>
> Has anyone else had this problem?
.
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