Re: Losing my email settings

Yes. I did all that. It took ages. I have the "deleted Items" box set to
delete on closing, and that works fine. I am using XP Home edition and the
compacting is not an issue as I do it regularly anyway. Filing and sorting of
retained messages is now up to date. I am mystified. Dell now tell me I need
to do a complete reinstal of Windows XP. I am daunted by the work involved in
restoring my working programs, like Word, Excel, Adobe, and the rest, and
whether I can remember everything like licence keys. Even then, since I do
not know the real cause, I do not know if I am protected even after all that.
If Norton anti-virus is the cause, why have other people not reported the
problem of deleted email settings, in great numbers? Surely this would have
been picked up by computer magazine advice pages. The advice on this
community message board about disabling anti-virus protection, even in part,
is contrary to all the advice I read.

"PA Bear" wrote:

> Before you imported folders from the old identity into the new one, did you
> first take care of everything I mentioned under "To avoid such corruption in
> future"?
> --
> ~PA Bear
>
> DavidBUK wrote:
> > OK, done all that. Works fine after restarting Windows XP several times
> > over two days, except this morning after the computer had been closed
> > down and depowered overnight, the email account settings have disappeared
> > yet again. If the problem really is with the Norton Anti-Virus mail
> > scanning, how come it is not more prevalent? I don't see thousands of
> > people reporting this phenomenon. In fact I can't find any reference to
> > it, which is why I am appealing for help on this board. There is a basic
> > instability in my Outlook Express, so am I going to have to re-intall it,
> > and if so how? And if I do that, how can I be sure the problem will not
> > recur if I don't know the true cause?
> >
> > "PA Bear" wrote:
> >
> > > Your current Identity may have been damaged by NAV's Email Protection,
> > > especially if its the default Main Identity. Try one or more of your
> > > accounts in a new Named Identity (File>Identities>Add new identity).
> > > Assuming all is well, import messages from the old Identity before
> > > deleting it (File>Identities>Manage Identities).
> > >
> > > To avoid such corruption in future:
> > >
> > > - Don't use Inbox or Sent Items to archive messages. Move them to local
> > > folders created for this purpose.
> > >
> > > - Empty Deleted Items folder daily.
> > >
> > > - Disable Background Compacting [N/A in SP2] and frequently perform a
> > > manual compact of all OE folders while "working offline". More at
> > > http://insideoe.tomsterdam.com/files/maintain.htm.
> > >
> > > - Do not attempt to close OE via Task Manager or shutdown your machine
> > > if Automatic Compacting is taking place (WinXP SP2 only).
> > >
> > > - Your anti-virus application's email scanning feature can also cause
> > > such corruption. Disable it. It provides no additional protection.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> > >
> > >
> > > DavidBUK wrote:
> > > > Sorry guys, you have got the wrong idea. There is no peoblem with
> > > > anti-virus software changing any settings. The problem is that there
> > > > are no settings at all when I reopen Outlook Express after a reboot.
> > > > Something is wiping them, deleting them, causing them not to be
> > > > retained. Nothing is changing them. Not even pop3.norton appears, the
> > > > box is blank.
> > > >
> > > > "Michael Santovec" wrote:
> > > >
> > > > > Your Anti-virus (or anti-spam) software changes the POP3 server
> > > > > name to localhost, 127.0.0.1, or pop3.norton.antivirus in order to
> > > > > scan the e-mail as it downloads. If this prevents you from
> > > > > downloading mail, then that software is malfunctioning. Check with
> > > > > that software manufacturer for update or configuration help..
> > > > >
> > > > > --
> > > > >
> > > > > Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
> > > > >
> > > > >
> > > > > "DavidBUK" <DavidBUK@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > news:923F8E3A-CF7B-4829-8400-4CACF103CE1C@xxxxxxxxxxxxxxxx
> > > > > > I'm not happy about turning off anti-virus protection. If that
> > > > > > were the
> > > > > > problem, it would have been going on all the time that the AV
> > > > > > progam has been
> > > > > > on, which is several years. I am reporting a new phenomenon, an
> > > > > > occurrance
> > > > > > that has just happened today. There must surely be a better
> > > > > > solution. Turning
> > > > > > off virus scanning goes against all the advice I have ever had.
> > > > > >
> > > > > > "Jim Pickering" wrote:
> > > > > >
> > > > > > > The most likely reason is that you've installed either an
> > > > > > > antivirus program
> > > > > > > or an antispam program and have them set to scan incoming email.
> > > > > > > Disable
> > > > > > > those options (which do *NOT* provide any added protection) and
> > > > > > > the problem
> > > > > > > should be fixed.
> > > > > > > --
> > > > > > > Jim Pickering, MVP, Outlook Express
> > > > > > > https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
> > > > > > > Please deliver feedback to the newsgroup, so that others can be
> > > > > > > helped.
> > > > > > > Thanks.
> > > > > > >
> > > > > > >
> > > > > > > "DavidBUK" <DavidBUK@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > > > news:42696022-F368-4145-B2AF-F4F2BDF0B51E@xxxxxxxxxxxxxxxx
> > > > > > > > Why do my account settings disappear when I close down Outlook
> > > > > > > > Express?
> > > > > > > > Each
> > > > > > > > time I open Outlook Express I must enter all the techie stuff
> > > > > > > > about pop3
> > > > > > > > and
> > > > > > > > smtp before I can get or send emails. This has happened only
> > > > > > > > just recently.
> > > > > > > > There seems to be some instability. Can anyone suggest a
> > > > > > > > solution? I can
> > > > > > > > find
> > > > > > > > no refernece to this symptom in any of Microsoft's support
> > > > > > > > pages.
>
>
.

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