Re: Help with missing messages

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Look in your message store folder for any DBX files that may have a number appended, such as Inbox(1).dbx, etc. These would be evidence of file corruption in the DBX files that makes them unreadable. Also check that the DBX files have data in them, by opening them in Notepad or Wordpad, since Norton and McAffee have both been known to insert all "zeroes" in the file when they find anything suspicious.

If using Windows 2000 or XP, the DBX file are hidden by the operating sytem so you will have to modify the search criteria to include searching for hidden file on the Advanced button in Search.

There is a utility, DBXpress, that can extract messages from disk, if the space the messages occupied has not been overwritten. Read about it at www.oehelp.com

And make sure you disable email scanning by any antivirus application as it provides not one whit of added protection and can seriously corrupt your database files for stored messages. See the info in this article for more: The Other E-Mail Threat: File Corruption in Outlook Express:
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"wizof103" <wizof103@xxxxxxxxxxxxxxxx> wrote in message news:1134339411.259820.14000@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 
I was working along in another application when I received a dialoge
box with
a status bar that stated Clean up was compacting various folders in
Outlook Express.
After this completed I tried later today to retieive messages from my
Outlook Express. My inbox, deleted,a nd spam folders where all empty. I
tried calling
Norton, It's like talking to a wall. They could not understand what I
was
tryting to say, so I gave up. Is there any feature in Outlook Express
that compacts
the folders in outlook express. I don't think this is some kind of
virus,
just did a scann last PM. I really think it was nortons, but I look at
Outlook express, and it looks like it has a mial feature called clean
up. Is
this possible. Really need to get them back. Thanks in advance.




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