Re: Installed SP2, now OE can't open e-mail w/ attachments



"Robert Aldwinckle" wrote:

> "Robert" <Robert@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:362C7615-9A61-4FA8-BDE3-147317923709@xxxxxxxxxxxxxxxx
> >
> >
> > "Robert Aldwinckle" wrote:
>
> >> Do you see any other maintenance related to Outlook Express
> >> in Add/Remove Programs (with Show updates checked)?
> >> I think it would show up with Outlook Express in its title but
> >> it could also be listed under just the update numbers such as:
> >> 330994, 837009, 823353, 897715 and 887797
>
> ....
> > In the process of getting to "today", I uninstalled SP2.
> > (add/remove programs, remove SP2).
> > I was not prompted to remove any up the updates I had done after SP2.
> > I simply told it to remove SP2, it backed out successfully.
>
> ....
> > I have a whole long list of SP Hot Fixes and Security Patches
> > listed in Add/Remove programs.
> ....
> > tell me which ones are salient to this issue.
>
>
> Start with the ones that I have already given you.
> For example, I just checked mine and found that 887797 is listed as
> Windows XP Hotfix - KB887797
> Unfortunately I only see that it is a reference to Outlook Express when
> I click on the link for Support Information and use the link to the KB article.
>
> Hmm... I just noticed that there is a Note: in there documenting that
> 823353 is a pre-req for this update. (I already know from previous
> research that 823353 supersedes 837009 in spite of its lower number.)
>
> I also just used that as an opportunity to check on 897715 (aka MS05-030)
> Apparently it would only be applied if you didn't have XPsp2.
> E.g. you might see it either as a result of uninstalling XPsp2
> or if you have been getting updates since uninstalling XPsp2.
> It looks like a partial (non-cumulative update) too.
> E.g. only msoe.dll and inetcomm.dll are listed as updated modules
> by the security bulletin (both to version 6.0.2800.1506).
> In fact, the FAQ in the security bulletin confirms this caveat.
>
> And 823353 (aka MS04-018) is also not applicable to XPsp2.
> (My "pre-req"! ;] ) So you might see it as a result of uninstalling XPsp2 too.
>
> I don't know if you would be seeing 330994 or not too
> but it is the thing that would have started the whole chain.
>
> Etc.
>
>
> Notice that the modules you have given us so far can't be used
> to differentiate whether you should see only 330994 or 8237009 or 823353.
>
>
> BTW if you have the XP Support Tools installed you can use its
> filever command line tool to help you list version information for
> multiple files at a time. E.g. in a cmd window enter:
>
> cd /d %ProgramFiles%\Outlook Express
> and
> filever *.dll
>
> to see a summary of all the .dlls there.
>
> You could also try to find other directories which contain the same
> modules (e.g. as uninstall data for some updates) and list their versions
> as more clues about the state of your OE.
>
>
> HTH
>
> Robert
> ---
>

OK, it's 12:31 am Eastern, and I'm going to bed. Here's where I am

1. Per the Google link and your comments, I uninstalled 887797, 887715 and
the SP2 hotfixes. That did little or nothing to the DLL list I sent earlier.

2. I installed 330994 and 823353 using the /n:v option. This moved my
inetcomm.dll back to 6.00.2742.200, I now have an ole32.dll with an xpsp2
number, and my two wab dlls are now <Unknown>. No other changes to the DLL
list, everything pretty much some flavor of 6.00.2800.1123 (except msoe.dll,
which is still 6.00.2800.1478)

3. I tried to install 887797 (which I originally had and uninstalled) with
the above switch. That switch is apparently not valid. When I try to just
run the exe, it says "The version of Outlook Express you have installed does
not match the update you are trying to install."

4. I have not tried 897715 yet, wanting to first see what's up with 887797.
BTW, should I have used 887797 for OE for XP, or OE for 6 SP1??

5. IE no longer works, I am writing this via Firefox. OE still works for
both send and receive.

I did a system restore point before all of this, I pray it will fall back
correctly if I am hosed beyond repair.

Please suggest next steps. I am presuming I must force 887797 and 897715
back on here before I have any chance of being "right".

Are there any other hotfixes I should manually install to attempt to get
this to the point it will allow SP2 to install OE 6.00.2900.xxx ??

Again, thanks for any assistance you can offer.....

.

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