Re: Unable to receive new messages - help please


Thanks for the response, Frank.

I get the same error message when attempting to receive new messages
with my Avast antivirus turned off. Here is the pop-up message I
receive after the 'receiving mail' progress bar hangs about 1/3 to 1/2
across:

"A time-out occurred while communicating with the Server Account 'mail
comcst.net(1), Server'mail comcast.net,Protocol POP3, Port 110,
Secure(SSL):No, Error number 0x800CCC19"

As mentioned the problem appears to be with my account identity on OE
6 on my Win XP (HE) pc - my daughter is able access her comcast email
on her pc with her account identity and I can access my comcast email
via web mail on their home page.

Frank

On Sun, 27 Nov 2005 13:40:17 -0600, "Frank Saunders, MS-MVP OE"
<franksaunders@xxxxxxxx> wrote:

>"ECLiPSE 2002" <fdm2000@xxxxxxxxxxx> wrote in message
>news:bbpjo1d40vqtkve2a3a2ijbrpvgavsojl6@xxxxxxx
>> I have OE 6 with windows xp and Avast as my antivirus with the Win xp
>> firewall enabled.
>>
>> This a.m. I was unable to receive new messages - every thing worked
>> great last night and I am perplexed.
>>
>> Here is what occurs when I try to receive new mail:
>>
>> I see the receiving mail notice i the task bar and also see the
>> progress window and bar which shows that mail is being received , but
>> then everything hangs and the progress bar stops 1/2 way through and
>> a windows pops up telling me that that the email server has failed to
>> respond, then another window popup tells me some errors have occured
>> while processing the request- the error details tells me a time out
>> has occured with the server.
>>
>> I have contacted my ISP - Comcast and they are having no connectivity
>> or server problems - which I can confirm as I can access my daughter's
>> email when I go to her account identity on the same POP3 server. I can
>> also access my mail if I go to Comcast's web mail.
>>
>> I haven't recently installed any new programs and have tried to access
>> my mail with the Avast antivirus program inactivated - still get the
>> same probem so I know the problem is with my email identity account.
>> The Comcast rep gave me a new password and I tried that but to no
>> avail.
>>
>> Does anyone have any suggestions or guidance on what me be causing
>> this problem.
>>
>> Thanks in advance
>>
>> Frank
>
>Turn off email scanning in your anti-virus.
>
>What is the exact error message?

.

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