Re: Address Book Won't Load Error when launching OE
- From: "texalhi" <texalhi@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 26 Nov 2005 18:37:04 -0800
It's possible Outlook was installed at one time. I ran a spyware scan and it
was clean.
Looks like the quickest way to resolve is to reload the OS. I can keep
trying things but at some point it will take less time for the reload.
Thanks Jim!
"Jim Pickering" wrote:
> If you go to my first reply, you'll see this link to an article which
> discusses your problem:
>
> Err Msg: Address Book Failed to Load, Outlook Express Is...:
> http://support.microsoft.com/?kbid=191946
>
> I would suspect that at one time, Outlook was installed on the computer.
> See if this key exists:
>
> HKEY_CURRENT_USER
> \Software
> \Microsoft
> \WAB
> \WAB4
>
> If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and is
> its value set to 1 (one)?
>
> If not, STOP; If so, Address Book is configured to share contacts with
> Outlook, even if you don't use it (can happen with the install of MS Office
> or an Office update). Change the value to 0 (zero), Address Book should be
> available to you and all should be well. (If that DWORD is not present,
> don't create it, and don't alter any other DWORD values.)
>
> The registry changes you seem to be making may only be making your problem
> more unsolvable. The key you ask about [MRU] is a reference to previously
> entered addresses in MRU [most recently used]. I would also do a complete
> check for any spyware, viruses and Trojans on the system. It's possible
> that a new install approach may be the easiest way to solve the problem but
> that's a choice for your father in law to make.
> --
> Jim Pickering, MVP, Outlook Express
> https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
> Please deliver feedback to the newsgroup, so that others can be helped.
> Thanks.
>
>
>
> "texalhi" <texalhi@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:59B2D8BC-17D5-48E2-A1F1-3DF1B4C25EA2@xxxxxxxxxxxxxxxx
> > Hi Jim,
> > I have gotten over to look at this on my father in law's PC again. The
> > exact error message I get when trying to launch OE is:
> > "The Address book failed to load. Outlook express is incorrectly
> > configured, please re-install."
> > I went to the registry key you mentioned in your first reply to me. The
> > key
> > stopped at Wab (Capital W, lower case a and b), and there was no WAB4
> > after
> > \Wab.
> > So I edited the registry key and added \WAB4\(the name of our WAB file
> > including path). This did not fix the problem.
> > I noticed that the key path you mentioned, my key was the uppercase W and
> > lower case a and b, so tried to change that to all upper case, and got an
> > error, that there was already a key with that name. So I searched the
> > registry and found a number of keys with WAB in them. Most seemed related
> > to
> > configurations. One interesting one I did find with some actual .wab
> > files
> > in it was:
> > "HKey_current_user\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSaveMRU\WAB"
> > What is this one for?
> > I'm baffled, any help would be appreciated. Also, is a OS re-load an
> > option
> > to fix this? I'm not ready to do that yet, but wondering if that's what
> > will
> > end up happening to fix it.
> >
> > Thanks,
> > Texalhi
>
>
.
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