Re: not responding
- From: "dave" <dmkx123@xxxxxxxxxxx>
- Date: Tue, 22 Nov 2005 22:49:09 -0800
"dwolf" <jojonospam@xxxxxxxxxxx> wrote in message
news:sh0gf.36768$7s1.14253@xxxxxxxxxxx
> I'm using OE6 sp2 a couple of times a week it freezes, and I have to
> unplug the pc.
> It happens after new emails come in and I go to open one
>
> I did a search and found this possible solution, but notice it's a fix for
> OE5...??
>
> So should I not try it..
>
>
> OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an
> Hourglass
> View products that this article applies to.
> Article ID : 259927
> Last Review : July 13, 2004
> Revision : 1.1
>
> This article was previously published under Q259927
> For information about the differences between Microsoft Outlook Express
> and Microsoft Outlook e-mail clients, click the following article number
> to view the article in the Microsoft Knowledge Base:
> 257824 (http://support.microsoft.com/kb/257824/EN-US/) OL2000: Differences
> Between Outlook and Outlook Express
> IMPORTANT: This article contains information about modifying the registry.
> Before you modify the registry, make sure to back it up and make sure that
> you understand how to restore the registry if a problem occurs. For
> information about how to back up, restore, and edit the registry, click
> the following article number to view the article in the Microsoft
> Knowledge Base:
> 256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the
> Microsoft Windows Registry
> On This Page
> SYMPTOMS
> CAUSE
> RESOLUTION
> How to Export and Delete the Identities
> How to Import the Identities
> APPLIES TO
>
> SYMPTOMS
> When you start Outlook Express, the program may stop responding and your
> pointer may appear as an hourglass.
> Back to the top
>
> CAUSE
> One cause for this problem may be damaged information in your Identity ID
> Number registry subkey.
> Back to the top
>
> RESOLUTION
> WARNING: If you use Registry Editor incorrectly, you may cause serious
> problems that may require you to reinstall your operating system.
> Microsoft cannot guarantee that you can solve problems that result from
> using Registry Editor incorrectly. Use Registry Editor at your own risk.
>
> To resolve this problem, use Registry Editor to export, delete, and then
> import the Identity ID Number subkey registry information for each of your
> identities.
>
> When you use this procedure, you preserve user settings, account settings,
> address books, and message stores.
> Back to the top
>
> How to Export and Delete the Identities
> 1. Quit all programs.
> 2. Click Start, and then click Run.
> 3. In the Open box, type regedit, and then click OK.
> 4. Locate the following registry subkey:
> HKEY_CURRENT_USER\Identities\Identity ID Number
> NOTE: There is one subkey for every identity. Follow these steps for
> each identity. The Identity ID Number subkey takes the form of an
> alphanumeric string, such as:
> {C099C720-F752-11D2-87CB-00C04FADCFBE}
> 5. In the left pane, click the first \Identities\Identity ID Number
> subkey in the tree, and then note the user name data in the right pane.
> 6. On the Registry menu, click Export Registry File.
> 7. In the File name box, type the user name that you noted in step 5.
> 8. In the Save in box, click Desktop, and then click Save. Repeat the
> previous steps to export each Identity ID Number subkey.
> 9. After you export each Identity ID Number subkey, right-click the
> Identity ID Number subkey in the tree, and then click Delete. When you are
> prompted to delete the key, click Yes.
> 10. Delete the main Identity key, HKCU\Identities.
> 11. Quit Registry Editor.
> The Username.reg files are now on your desktop. Each file corresponds to
> one of your identities.
> Back to the top
>
> How to Import the Identities
> Import each Username.reg file. Start Outlook Express after you import each
> file to determine if the individual identity is damaged. To do this: 1. On
> the Microsoft Windows desktop, double-click the first Username.reg file
> that you exported.
> 2. Start Outlook Express to confirm that the program is working
> correctly for that identity.
> 3. Repeat the previous step for each Username.reg file.
> Do not delete any Username.reg files that you do not use until you confirm
> that Outlook Express is working correctly. If Outlook Express does not
> work correctly after you import one of the .reg files, that identity is
> the identity that is causing the problem. You must delete the identity,
> and then re-create it.
>
> For additional information about creating identities, click the article
> number below to view the article in the Microsoft Knowledge Base:
> 209169 (http://support.microsoft.com/kb/209169/EN-US/) OLEXP: How to
> Create and Use Identities in Outlook Express 5
> Back to the top
>
>
> --------------------------------------------------------------------------------
>
> APPLIES TO
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 2
> . Microsoft Outlook Express 5.0
> . Microsoft Outlook Express 5.5
> . Microsoft Outlook Express 5.01 Service Pack 1
> . Microsoft Outlook Express 5.0
>
> Back to the top
>
>
>
.
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