Sometimes mail - sometimes not - Why?

Any advice on this one?

Friend recently started having problems with sending and receiving
e-mails..trying to work out where the problem could lie.

He has a 6 month old desktop Packard Bell pc, Windows XP, Internet Explorer,
Outlook Express and uses Broadband Wanadoo and he logs on as 1xxx@wanadoo,
wife as 2xxx@xxxx and daughter 3@xxxx

And this is the problem...sometimes the mail gets through to 1, 2 and 3 but
mostly it doesn't...sometimes to 2 but not to 1...they can send out but not
always reach destination..sometimes e's sent to 1 arrive at 2...etc

Any thoughts what could be the problem...who should he pursue..PCWorld (so
far most unhelpful), Microsoft (when friend rang MS he couldn't understand
what the Indian lady was saying), Packard Bell or Wanadoo?...or could it be
a bug?

Thanks.


.

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