Re: Can't delete Sent messages
- From: "ed" <M@xxxxx>
- Date: Tue, 15 Nov 2005 12:50:23 -0000
"Star" <Star@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:80DC2414-B3C4-41EF-A9C2-53C53C581F8F@xxxxxxxxxxxxxxxx
> I've been trying to help an elderly aunt with some minor computer
> problems.
> In the process of cleaning out some temp files, junk, etc.. She hadn't
> been
> receiving email through her Oulook Express the past week. By checking it
> in
> her webmail, I discovered one entry that had a HUGE attachment. I think
> that
> attachment was sort of "blocking" others from being delivered, as once I
> got
> rid of it, others were downloading with no problem. I deleted hundreds of
> email from her Deleted box as well as from her Inbox. I deleted them in
> "sections" as her computer seemed to freeze up if I tried to empty her
> Deleted folder all at once. It seemed all was finally working until I
> found
> she had over 1500 email in her Sent folder. When I tried to delete them
> 20
> at a time (and even later just one at a time), it wouldn't work. Nothing
> would delete. Then after earlier getting the Inbox cleaned out, I was no
> longer to delete even a single email out of it.
>
> What do I need to do to be able to delete email from the Inbox and Sent
> folder?
>
> Her computer is running reallyyyyyyyyy slow. I thought that might be some
> of the problem when trying to delete chunks of email. I've run System
> Mechanic, AdAware, Spyware Search & Destroy and WinASO Registry Optimizer
> in
> an effort to get rid of as much junk as possible. It has plenty of disk
> space.
>
> Any help with this problem would be greatly appreciated. I'm proud that
> as
> a woman over 80 she uses her computer, but I see her frustration growing.
> I
> would hate to see her get rid of it just because I can't get some of these
> easy fixes done.
>
> THANK YOU!
>
> Star
Try compressing the folders first- Click on the folder in OE first, then
choose File, Folder, Compact. Don't choose All folders- it can take ages or
even cause your machine to freeze for large files.
If that doesn't seem to help create a new folder in OE and move any messages
from the inbox that you want to keep into it. Close OE then find where your
storage files are on the computer- Your Inbox is inbox.dbx, delete it, it
will be recreated next time you start OE. You can do the same with deleted
items.dbx too.
.
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