Re: HTTP mail service provider option MIA

This is *old* but....................?


"Unable to poll for new messages on your HTTP server.  Account: 'Hotmail',
Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol:
HTTPMail, Server Response: 'Authorization Required', Port: 0, Secure(SSL):
No, Error Number: 0x800CCC32"

0x800ccc32 - Unable to poll..........

Fix:

Control Panel>Internet Options>Security Tab>Internet Zone>Custom Level Tab>Make sure "Automatic logon with current username and password" is checked.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:OMaOAEE1FHA.3560@xxxxxxxxxxxxxxxxxxxxxxx
Did you try the account after configuring it manually in a new identity, Rick?

Did you try the account after configuring it manually in an identity in a new/other User Account?

When the problem first started, had you just changed ISPs or your method of connecting (e.g., dial-up to broadband, new modem or router)?

You might try examing the issue further (in any identity/User Account) using the Clean Boot troubleshooting technique as outlined in http://support.microsoft.com/?kbid=310353

800ccc32 is a very infrequent yet not unknown Hotmail-in-OE error: http://snipurl.com/galh.

You can escalate this with MSN/Hotmail via http://support.msn.com/eform.aspx?productKey=hotmail&page=support_home_options_form_byemail&ct=eformts
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Rick wrote: 
I appreciate everyone for their help.  The problem is still not fixed.
This particular discussion seems to have run in circles.

Problem: OE6 Will not allow access to a Hotmail Plus account. No problems
accessing a yahoo account. Account settings are correct and verified via
Hotmail, Microsoft, and annother computer running the same OS and security
software on which this account can be accessed via OE6. Upon attempting
to synchronize files and download mail, OE continually prompts for a
password and eventually gives a "[800ccc32]" error.

Windows XP fully patched
AV/Firewall Software
    ZAP
    McAfee VirusScan without the internet privacy module
Completely closing these programs does not affect conectivity.)

Trusted Sites:
    messanger.hotmail.com
    oe.hotmail.com
    www.hotmail.com
    services.msn.com
    loginnet.passport.com
    login.passport.net
    memberservicesnet.passport.net

Cookies allowed from:
    Hotmail.com
    Microsoft.com
    passport.com
(Not allowing these cookies would deny access to Hotmail via IE, also.)

Steps taken:
    Verified settings via Hotmail, Microsoft, and a simular computer,
which allows access.  (Unsuccessful)
    Tweeked registry entries and OE/IE settings per this news group.
(Unsuccessful)
    Imported registry entries from working computer.  (Allowed the choice
of Hotmail as HTTPMail provider, access/password issue unresolved.)

Last Resort: Uninstall OE6.  Reinstall OE6, WinXP SP2, and other patches.
Try to configure OE6, again, to access Hotmail Plus account, unless a
solution is found in the next week.

Questions left unanswered:
    Which registry settings control access to a Hotmail account?
    Which OE files control access to a hotmail account?

I appologise if I am being a bit short.  I am pulling my hair out to find
a solution without having to reinstall OE6.  I would rather verify that
the registry keys and data are correct and replace corrupted or missing
WinXP or OE6 files.

<snip> "PA Bear" wrote:
> > I can access Hotmail via IE.
>
> Apples & oranges: You're using a different server when you access the
> account in OE, Rick.
>
> Did you check out McAfee Privacy Service > Control Access to Cookies?
> (Disabling VirusScan would not affect this setting.)
>
> Your current Identity may have been damaged by VirusScan, especially if
> its the default Main Identity. Try one or more of your accounts in a
> new Named Identity (File>Identities>Add new identity). Assuming all is
> well, import messages from the old Identity before deleting it
> (File>Identities>Manage Identities).
>
> To avoid such corruption in future:
>
> - Don't use Inbox or Sent Items to archive messages. Move them to > local
> folders created for this purpose.
>
> - Empty Deleted Items folder daily.
>
> - Disable Background Compacting [N/A in SP2] and frequently perform a
> manual compact of all OE folders while "working offline". More at
> http://insideoe.tomsterdam.com/files/maintain.htm.
>
> - Do not attempt to close OE via Task Manager or shutdown your machine
> if Automatic Compacting is taking place (WinXP SP2 only).
>
> - Your anti-virus application's email scanning feature can also cause
> such corruption. Disable it. It provides no additional protection.
> --
> Rick wrote:
> > Cookies are allowed. I can access Hotmail via IE. Since IE governs
> > cookie blocking it should not be an issue. Disabling VirusScan and
> > ZAP does not affect my lack of access. Since I have only installed
> > McAfee VirusScan and not the whole Security Suite, this should not be
> > an issue. I believe that it is an issue with OE or possabilly WinXP.
> > I have had a hard time finding out which OE files/registry entries
> > control the access to Hotmail. I have copied the registry entries
> > from my computer that I can gain access via OE. This has only added
> > the option of being able to choose Hotmail as my HTTP mail provider.
> >
> > "PA Bear" wrote:
> >
> > > Did you 'Allow Cookies' as suggested?
> > >
> > > Does disabling VirusScan and/or ZA help at all?
> > >
> > > Also IN RE VirusScan, see
> > > http://groups.google.com/group/microsoft.public.outlook/browse_frm/thread/5f65f548bcda402f/0221acae4e6ac593?q=mcafee+%2B+800ccc32+%2B+httpmail+%2B+authorization&rnum=3&hl=en#0221acae4e6ac593
> > > --
> > > ~PA Bear
> > >
> > > Rick wrote:
> > > > WinXP has been fully patched. McAfee VirusScan is installed and
> > > > running, as well as Zone Alarm. I am able to set up an account
> > > > on a machine that has the same AV and firewall sortware and
> > > > settings. Changing the HTTP Mail
> > > > Enabled key and the Disable Hotmail keys to zero just eliminate
> > > > the option for HTTP mail.
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > Is WinXP SP2 installed and is the machine fully patched at
> > > > > WIndows Update?
> > > > >
> > > > > Running McAfee VirusScan?
> > > > >
> > > > > IE Tools>Internet Options>Privacy>Edit> type in
> > > > >
> > > > > hotmail.com
> > > > >
> > > > > and Allow All Cookies for each domain.
> > > > >
> > > > > How to Manage Cookies (IE6)
> > > > > http://support.microsoft.com/?kbid=283185
> > > > >
> > > > > More:
> > > > > http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/search?q=800ccc32+%2B+httpmail+%2B+authorization&start=0&scoring=d&hl=en
> > > > >
> > > > > Rick wrote:
> > > > > > I have had a Hotmail Plus account for several years. I
> > > > > > have been able
> > > > > > to access my Hotmail account using OE in the past. I lost
> > > > > > this ability a
> > > > > > while ago after updating Windows XP. I am, once again,
> > > > > > trying to configure
> > > > > > OE to access this account. I do not have the option to
> > > > > > choose a HTTP mail
> > > > > > service provider after I choose HTTP as my incomming mail
> > > > > > server. Is there
> > > > > > a registry entry that enables this option? Could a IE/OE
> > > > > > file be corrupted?
> > > > > > I have set my incomming mail server to
> > > > > > "http://services.msn.com/svcs/hotmail/httpmail.asp";. When I
> > > > > > try to connect,
> > > > > > I am continually prompted for my password, regardless of
> > > > > > entering it correctly. Upon hitting cancel, I get this > > > > > > error:
> > > > > >
> > > > > > Authorization Required
> > > > > >
> > > > > > Configuration:
> > > > > > Account: Hotmail
> > > > > > Server: http://services.msn.com/svcs/hotmail/httpmail.asp
> > > > > > User name: mangelhaft@xxxxxxxxxxx
> > > > > > Protocol: HTTPMail
> > > > > > Port: 0
> > > > > > Secure(SSL): 0
> > > > > > Code: 800ccc32
> > > > > > Thank you for your help,
> > > > > > Rick 


.

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