Re: Corrupt Outbox.dbx

Thanks Jim.

I spoke to a live person there today after I'd exhausted all the checks I
knew of, and run through the web help pages. That's when I was given the
advice that my OE Outbox was corrupt. If there was a problem with their
server, I'm surprised I wasn't told then.

It sounds as if you don't think the OE Outbox is corrupt. Is that right ?

Sorry, what is telnet ?

With the problem I'm having, I'm surprised I'm able to send these posts
through OE. However, I assume this is a different server. It's shown as
"news.wanadoo.co.uk".

I'll give their helpdesk another call.

Much appreciate your support. Thank you.

Regards.

Mike
___________________________________________________________________
"Jim Pickering" <jim.pickering@xxxxxxxxx> wrote in message
news:O3ME9Fe0FHA.2884@xxxxxxxxxxxxxxxxxxxxxxx
| The problem appears to be with wanadoo since I'm unable to telnet to their
| smtp server. The attempt to connect just times out. You really need to
| contact a live person at wanadoo and solicit some help from them. It's
not
| uncommon for a server to be down for an extended time. The instructions
for
| setting up an account with them are pretty clear and well outlined at this
| link:
|
| Outlook Express - Easy Guide Settings Check:
|
http://www.wanadoo.co.uk/help/email/freeserveemailsettings/outlooksettings.htm
|
| But since they are not accepting connections at this time, I have no idea
| what the problem may be other than to suggest you talk directly with them.
| Good luck.
| --
| Jim Pickering, MVP, Outlook Express
|
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
| Please deliver feedback to the newsgroup, so that others can be helped.
| Thanks.
|
|
| "GoldHawk" <mike_klaiber@xxxxxxxxxxx> wrote in message
| news:dis2hu$ea7$1@xxxxxxxxxxxxxxxxxxxxxxx
| > Thanks to all for the responses.
| >
| > For a long time I've had my outgoing and incoming setting set to
| > "pop.freeserve.com" & "SMTP.freeserve.com" respectively. They've worked
| > fine
| > even though wanadoo changed the freeserve settings some time ago, when
| > wanadoo replaced the freeserve ISP name. I hadn't made any setting
changes
| > to OE when this problem started just over 24 hours ago. It came right
out
| > of
| > the blue. Even before making my post, I had changed the SMTP setting to
| > "SMTP.wanadoo.co.uk" but this hadn't worked. I'd changed back as I knew
| > the
| > freeserve setting worked before the problem started. My outgoing setting
| > has
| > remained at "pop.freeserve.com" and I'm still receiving mail.
| >
| > I had also checked all the ISP help pages that everyone has kindly
linked
| > on
| > their replies. I'd made sure the settings were as recommended (except
the
| > SMTP as mentioned above). I've revisited the link pages to re-check
| > everything since.
| >
| > Despite what I've said about the freeserve settings, I've now changed
the
| > outgoing and incoming to the "...wanadoo.co.uk" recommended settings on
| > both
| > my normal identity and the newly created identity. Guess what... ? Still
| > the
| > same problem. Error message reads:
| >
| > "An unknown error has occurred. Account: 'Mike's Mail', Server:
| > 'smtp.wanadoo.co.uk', Protocol: SMTP, Server Response: '554 Please check
| > your SMTP server is set to smtp.wanadoo.co.uk. Further help is available
| > at
| >
http://www.wanadoo.co.uk/help/email/freeserveemailsettings/outlooksettings.htm',
| > Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F"
| >
| > I did have McAfee SpamKiller installed. I did wonder if this was causing
a
| > problem, despite being installed and running OK for several months. I
| > uninstalled this as a precaution and then tested, before making my post.
| >
| > My ISP does have a spam filter but this hasn't caused any problem
before.
| > The test mails I've been sending to myself don't include any attachments
| > or
| > web links.
| >
| > I've made sure that the test mails have been sent from my default
| > freeserve
| > account.
| >
| > I really can't see a solution to this and any further guidance would be
| > appreciated.
| >
| > Regards.
| >
| > Mike
| > ___________________________________________________________________
| > "Jim Pickering" <jim.pickering@xxxxxxxxx> wrote in message
| > news:%23wr$Dpb0FHA.460@xxxxxxxxxxxxxxxxxxxxxxx
| > | The 554 error means the transaction failed. It's often related to
| > antispam
| > | programs installed either by you or by your ISP. If you have such a
| > program,
| > | uninstall it and see if the problem goes away. If it does not, ask
your
| > ISP
| > | if they are using some spam filtering that may be blocking your mail
| > (and
| > | all mail) that have attachments or external links to html files that
are
| > | found on the web. Also make sure that when you attempt to send mail
via
| > | wanadoo that you are in fact connected to them and using your wanadoo
| > | account as the default From (check it by clicking anywhere in the From
| > line
| > | and making sure you are using the Wanadoo account to send as the
default
| > | From will be the account that downloaded the mail message).
| > | --
| > | Jim Pickering, MVP, Outlook Express
| > |
| >
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
| > | Please deliver feedback to the newsgroup, so that others can be
helped.
| > | Thanks.
| > |
| > |
| > | "GoldHawk" <mike_klaiber@xxxxxxxxxxx> wrote in message
| > | news:dirh8i$80o$1@xxxxxxxxxxxxxxxxxxxxxx
| > | > I've now created a new identity as suggested in the Microsoft KB
| > article
| > | > but
| > | > I still get the same problem. The error message reads:
| > | >
| > | > "An unknown error has occurred. Account: 'Michael's Mail', Server:
| > | > 'smtp.freeserve.com', Protocol: SMTP, Server Response: '554 Please
| > check
| > | > your SMTP server is set to smtp.wanadoo.co.uk. Further help is
| > available
| > | > at
| > | >
| >
http://www.wanadoo.co.uk/help/email/freeserveemailsettings/outlooksettings.htm',
| > | > Port: 25, Secure(SSL): No, Server Error: 554, Error Number:
| > 0x800CCC6F"
| > | >
| > | > Regards.
| > | >
| > | > Mike
| > | > ___________________________________________________________________
| > | > "Bruce Hagen" <Nospam@xxxxxxxxxxxxxx> wrote in message
| > | > news:eddjCPa0FHA.2932@xxxxxxxxxxxxxxxxxxxxxxx
| > | > | Did you delete the Outbox.dbx with OE *closed*? If not, do it that
| > way.
| > | > If
| > | > | you still can't send, move all mail from Sent Items and delete
Sent
| > | > | Items.dbx.
| > | > |
| > | > | Turn off e-mail scanning in your Anti-Virus program.
| > | > |
| > | > | If still no joy, post the entire error message you get when you
try
| > to
| > | > send.
| > | > | --
| > | > | Bruce Hagen
| > | > | MS MVP - Outlook Express
| > | > | ~IB-CA~
| > | > |
| > | > | "GoldHawk" <mike_klaiber@xxxxxxxxxxx> wrote in message
| > | > | news:dir9jr$kke$1@xxxxxxxxxxxxxxxxxxxxxxx
| > | > | >I am able to receive but cannot send e-mails. I have checked all
my
| > | > | >settings
| > | > | > are OK. My ISP tells me that my Outbox.dbx file is corrupt. With
| > their
| > | > | > help
| > | > | > I have deleted the file and tried to re-send a mail but with the
| > same
| > | > | > result. My ISP tells me that I need to uninstall and re-install
| > OE.
| > | > | >
| > | > | > Is that my only option ?
| > | > | >
| > | > | > If so, how do I uninstall and reinstall OE ?
| > | > | >
| > | > | > I assume I will lose all my OE folders, sent mails etc and my
WAB.
| > | > | >
| > | > | > I know how to back up the WAB. If I want to preserve my .dbx
files
| > | > (other
| > | > | > than the outbox) is it simply a case of copying these and
| > replacing
| > in
| > | > the
| > | > | > appropriate folder after re-installation ?
| > | > | >
| > | > | > I'd appreciate some help on this.
| > | > | >
| > ___________________________________________________________________
| > | > | >
| > | > | >
| > | > |
| > | >
| > | >
| > |
| >
| >
|


.

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