Re: Characters in plain text messages getting converted to HTML code in display

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After drilling around and looking at different parts of the registry
that were suspect to me, I got very lucky and found the needle.

The registry setting that causes this to happen is:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings]
"IsTextPlainHonored"=dword:00000001

If this registry key is deleted, the problem is corrected.

This is what Bill Kearney must have deleted that fixed his problem. I
suspect he messed around with some values in the \International
registry key *after* he deleted the "IsTextPlainHonored" dword value,
but *before* he checked back in Outlook Express, thus leading him to
mistakenly believe that settings in the \International key were the
cause.

This registry key was created by Microsoft to solve the following
problem:

http://support.microsoft.com/default.aspx?scid=kb;en-us;329661

It's obviously not intended to be a permanent fix for that specific
problem because it causes other ones.

I have no idea how this key got on to my client's computer.



"Charlie Tame" <charlie@xxxxxxxxx> wrote:

>Alright then, tools>options>read tab>international settings button.
>
>Is the encoding set to Western (ISO) or something else? If something else
>try changing it.
>
>Charlie
>
>"Zoomler" <jdhgu@xxxxxxxxx> wrote in message
>news:cj0hk1duun0am2cb0l30kmjnqq7im8ij96@xxxxxxxxxx
>> I'm making a new thread since I made some incorrect diagnosis and
>> assumptions in my previous message.
>>
>> I have a client who can't view plain text messages properly in Outlook
>> Express.
>>
>> Many characters such as ", >, etc. are converted to html code (&quot;,
>> &gt;, etc.), and line breaks are converted to <BR>.
>>
>> Here is a person who had the exact same problem. I have taken all the
>> same troubleshooting steps and found all the same conditions to be
>> true for me:
>>
>> http://www.officefrustration.com/showthread.php?t=81258&page=1&pp=10
>>
>> Like him, the problem goes away when a different user logs on. Like
>> him, I am positive these are plain text messages and the HTML code is
>> NOT in the message source.
>>
>> However, he says on page 4 that he "deleted some values" in
>> HKCU:Software\Microsoft\Internet Explorer\International key and that
>> fixed it.
>>
>> Since I don't know what values he deleted specifically, all I could
>> think to try was delete that entire key. This didn't fix it for me. I
>> also tried importing the key from a working user account on that
>> machine AND from a different machine, that also didn't fix it.
>>
>> Since he says he was "deleting wildly out of frustration," that leads
>> me to believe that the solution does NOT lie with this registry key.
>>
>> My client only uses Outlook Express, and this affects a great number
>> of his e-mails, so he HAS to have this working. I'm not looking
>> forward to the prospect of creating a new user account and spending
>> several days / weeks manually reinstalling all of his software and
>> settings.
>>
>> The gentlemen in my link fixed it, so it's got to be a simple registry
>> fix... needle in a haystack, the story of the lives of Microsoft
>> support professionals, right? ~:o
>

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