Re: Characters in plain text messages getting converted to HTML code in display

Alright then, tools>options>read tab>international settings button.

Is the encoding set to Western (ISO) or something else? If something else
try changing it.

Charlie

"Zoomler" <jdhgu@xxxxxxxxx> wrote in message
news:cj0hk1duun0am2cb0l30kmjnqq7im8ij96@xxxxxxxxxx
> I'm making a new thread since I made some incorrect diagnosis and
> assumptions in my previous message.
>
> I have a client who can't view plain text messages properly in Outlook
> Express.
>
> Many characters such as ", >, etc. are converted to html code (&quot;,
> &gt;, etc.), and line breaks are converted to <BR>.
>
> Here is a person who had the exact same problem. I have taken all the
> same troubleshooting steps and found all the same conditions to be
> true for me:
>
> http://www.officefrustration.com/showthread.php?t=81258&page=1&pp=10
>
> Like him, the problem goes away when a different user logs on. Like
> him, I am positive these are plain text messages and the HTML code is
> NOT in the message source.
>
> However, he says on page 4 that he "deleted some values" in
> HKCU:Software\Microsoft\Internet Explorer\International key and that
> fixed it.
>
> Since I don't know what values he deleted specifically, all I could
> think to try was delete that entire key. This didn't fix it for me. I
> also tried importing the key from a working user account on that
> machine AND from a different machine, that also didn't fix it.
>
> Since he says he was "deleting wildly out of frustration," that leads
> me to believe that the solution does NOT lie with this registry key.
>
> My client only uses Outlook Express, and this affects a great number
> of his e-mails, so he HAS to have this working. I'm not looking
> forward to the prospect of creating a new user account and spending
> several days / weeks manually reinstalling all of his software and
> settings.
>
> The gentlemen in my link fixed it, so it's got to be a simple registry
> fix... needle in a haystack, the story of the lives of Microsoft
> support professionals, right? ~:o


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