Re: OE error message question
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Fri, 7 Oct 2005 00:38:05 -0400
Thanks for posting back, Mary. It would certainly seem like a problem on Hotmail's end.
General OE Caveats:
- Don't use (the Local folders) Inbox or Sent Items to archive messages. Move them to other local folders you've created for this purpose.
- Empty Deleted Items folder daily.
- Disable Background Compacting [N/A in WinXP SP2 and Win2K03] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm.
- Do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place (WinXP SP2 & Win2K03 only).
- Your anti-virus application's email scanning feature can also cause corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)
Mary wrote:
Just thought I would let you know how this is going. Once a day or more
Outlook Express sticks while checking the Hotmail account......so I do what
you said to do which is to stop the checking......close it out and then
restart Outlook Express .....then it works.
I did try your fixes but it still hangs up after a couple of days.
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:%23v86lkBrFHA.3160@xxxxxxxxxxxxxxxxxxxxxxxAttachments to newsgroup posts are generally frowned upon, Mary.
Assuming you're able to access the Hotmail account in OE most of the time,
the error should be taken at face value: "[the] Service [is] Unavailable"
(OE can't connect to the MSN/Hotmail server for whatever reason; i.e., the
problem's on *their* end, not yours).
The first box was the usual "could not be started because another instance of it is still running....".
[Are you using a new mouse, by any chance, Mary? Is this machine fully up-to-date at Windows Update?]
This repeated behavior is more troubling, assuming (1) you hadn't opened OE yet today, (2) you allowed any Automatic Compacting to complete before shutting down the last time and you'd already (3) reset the Compact Count per...
OE - Reset Compact Check Count to 0 (Line 367, Left) http://www.kellys-korner-xp.com/xp_tweaks.htm
If and when this happens again:
1. Open Task Manager (CTRL+ALT+Delete key combo) and see if an instance of
Outlook Express is indeed already running.
2. Only single-click on the OE shortcut/icon to open OE, instead of double-clicking. You or someone else may have inadvertently reset folder options to open an item using a single click, in which case you're actually trying to open a second instance of OE when you double-click.
Post back with your replies to the above.
In the meantime, run a full system scan with your anti-virus application per instructions here (Steps 1-4): http://forum.aumha.org/viewtopic.php?t=5878 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
Mary wrote:OE does seem to be working better with those fixes you gave me but I did get this today.
The first box was the usual "could not be started because another instance of it is still running....".
Then I get this error message which came up an hour or so later (I think)
. I did not restart the computer and after I clicked on the error
message,
then OE opened when I clicked on it. That was a first. Usually I have
to
restart the computer.
"Mary" <absolutelymary@xxxxxxxx> wrote in message news:uR4qOQqqFHA.3604@xxxxxxxxxxxxxxxxxxxxxxxI will do so.
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:%23X4iu2oqFHA.1336@xxxxxxxxxxxxxxxxxxxxxxxYW & if that Hotmail-in-OE problem persists, post back with any error messages you get. -- ~PA Bear
Mary wrote:Thank you very much. I sure appreciate it. Will you let know if this works.
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:eNG41znqFHA.3596@xxxxxxxxxxxxxxxxxxxxxxxIn WinXP SP2 and despite how often you compact all folders manually, OE will offer to compact all folders every 100 times you close OE. If you reply No to the prompt when you see it, the compacting takes place anyway. Furthermore, you won't see the prompt when it comes up again anytime in future!
From the behavior you describe, I suspect you chose No to this prompt and what you're see is OE trying to complete the automatic compacting: Just let it do so. WARNING: Attempting to close OE via Task Manager or shutting down the machine while the automatic compacting is taking place puts you at risk of losing your entire message store!
Despite repeated and quite vocal pleas from OE MVPs, the OE Team still hasn't provided a KB article documenting this automatic compacting feature (and the risks of shutting down OE or Windows while it's taking place). To reset the "Compact Count" in the Registry, see
OE - Reset Compact Check Count to 0 (Line 367, Left) http://www.kellys-korner-xp.com/xp_tweaks.htm
MVP Steve Cochran's handy-dandy OETool has a button to compact all folders. As an added bonus, using it also resets the Compact Count: http://www.oehelp.com/OETool/Default.aspx -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
CC: OE Team
Mary wrote:Yes, thank you.
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:Oy370lmqFHA.1032@xxxxxxxxxxxxxxxxxxxxxxxNevermind about the numbers. Does the problem about which you post occur on a machine running WinXP SP2? -- Mary wrote:It says 6.00.2900.2180. What does this mean? "PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:ug2jsMmqFHA.2276@xxxxxxxxxxxxxxxxxxxxxxxAre you posting from the problem machine (Microsoft Outlook Express 6.00.2900.2527)? -- Mary wrote:If I open OE and check my Hotmail account, nine times
out of
ten it will hang and I have to close OE and then try to
restart it but that never works. I get the following
error message which means I have to restart the
computer everytime "OE cannot be started due to another
instance of it is
still running on your computer. Please log off of
Windows, and then
restart Outlook
Express. If the problem persists, save your work, and
then restart
your computer".
I could not find another instance of it running on my
computer. I
have done all the cleanup stuff including compacting
the
files
offline. This is so frustrating. Any suggestions.
Thanks
.
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