Re: Help-Log off means can't get mail
- From: "Charlie Tame" <charlie@xxxxxxxxx>
- Date: Thu, 6 Oct 2005 17:24:58 -0500
Steve.
You gave two different errors, one related to 127.0.0.1 Port 9999 which is
the spam filter "Proxy" and then you gave the one below which looks plain
wrong, that is the port looks okay but the server name does not look
realistic. Something is messing with your settings. What is the name of the
Spam software and have you got a link so we can try and figure out if it's
that causing the trouble or something else getting mixed up with it as well.
It is no use at all trying to diagnose something like this if you have Anti
Spam, Anti Virus, Firewalls and Pop-Up blockers running because their
effects cannot be ignored. That is not to say there's something "Wrong" with
any of them, simply that it adds a whole level of uncertainty.
Charlie
"Steve" <nospam@xxxxxxxxxx> wrote in message
news:u61Le$iyFHA.3000@xxxxxxxxxxxxxxxxxxxxxxx
> One more weird thing: I can post to the newsgroup when this is happening,
> but I cannot send any email. When I try to send email, I get the following
> message:
>
> "The connection to the server has failed. Account: 'Counsel', Server:
> 'counsel.cc', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
> 10061, Error Number: 0x800CCC0E"
>
> Help!
>
>
> ""Winfred Weng [MSFT]"" <v-wweng@xxxxxxxxxxxxxxxxxxxx> wrote in message
> news:AfUN3zXyFHA.3604@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hi Steve,
>>
>> Thank you for posting here!
>>
>> I agree with Charlie that this issue may occur if there is some problem
>> with network after we log off and then log on the computer again. I also
>> need the exact error message for further research. Therefore, I would
>> suggest that we troubleshoot this issue from the following points:
>>
>> 1. When this issue appears after we logon the computer again, I suggest
>> that you check if you can connect to Internet properly. If you have an
>> email website interface, please use Internet Explorer to get to website
>> and
>> check whether we can receive emails there.
>>
>> 2. What type of your email account do you use in Outlook? Is it POP3,
>> HTTP,
>> IMAP or Exchange Server?
>>
>> If it is a POP3 email account, I suggest that we establish a Telnet
>> Session
>> to the POP Server when this issue occurs. To do this:
>>
>> (1) Click Start -> Run, type cmd and press Enter.
>> (2) In the MS-DOS window, type the following: telnet <POP server name or
>> IP
>> address> 110
>> (3) Press the ENTER key. If we can connect to the POP server, the Telnet
>> window appears and displays a welcome message. This message will be
>> preceded by +OK and will vary depending on the software installed on the
>> POP Server.
>>
>> Please let me know the result of Telnet.
>>
>> 3. Please capture a screenshot of the exact error message and send the
>> file
>> to me at v-wweng@xxxxxxxxxxxxx for further research.
>>
>> 4. If we make sure the network is good when we log off and then log on
>> the
>> computer but we still cannot receive emails in Outlook Express, I suggest
>> that we create a new Outlook Express identity. A new identity is a new
>> environment for us to use Outlook Express. Creating new identity will not
>> do any damage to the old identity. To do this, please follow the steps
>> below:
>>
>> (1) Start Outlook Express, and click the File menu -> Identities -> Add
>> New
>> Identity.
>> (2) In the "Type your name" box, type a name for the identity.
>> (3) Click OK and then click "Yes" to switch to the new identity.
>> (4) When Outlook Express is started again, please reconfigure the email
>> account in Outlook Express and check if the problem still occurs.
>>
>> I hope the information above is helpful.
>>
>> If anything in my post is unclear, feel free to let me know.
>>
>> Have a good day!
>>
>> Thanks & regards,
>>
>> Winfred Weng
>> Microsoft Online Partner Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>>
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>>
>
>
.
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