Re: Help-Log off means can't get mail
- From: "Steve" <nospam@xxxxxxxxxx>
- Date: Thu, 6 Oct 2005 00:37:10 -0400
I have no problem accessing the internet with my browser when this occurs.
Here is the error message I get almost instantly when trying to get my
email. There is no delay and no period of inactivity:
"Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Counsel', Server: '127.0.0.1', Protocol: POP3, Port:
9999, Secure(SSL): No, Error Number: 0x800CCC0F"
(I am using Port 9999 and 127.0.0.1 because of an anti-spam program I am
using. I tried to reset it without using the anti-spam program but the same
thing happens until I reboot.)
I can access my email using my browser and going to my email account via the
internet.
I can telnet to my email server.
Here is another very weird thing, I downloaded Thunderbird and it has the
same symptoms! Works fine until I log off and then log on again. Can't get
my email until I reboot.
Steve
""Winfred Weng [MSFT]"" <v-wweng@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:AfUN3zXyFHA.3604@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Steve,
>
> Thank you for posting here!
>
> I agree with Charlie that this issue may occur if there is some problem
> with network after we log off and then log on the computer again. I also
> need the exact error message for further research. Therefore, I would
> suggest that we troubleshoot this issue from the following points:
>
> 1. When this issue appears after we logon the computer again, I suggest
> that you check if you can connect to Internet properly. If you have an
> email website interface, please use Internet Explorer to get to website
> and
> check whether we can receive emails there.
>
> 2. What type of your email account do you use in Outlook? Is it POP3,
> HTTP,
> IMAP or Exchange Server?
>
> If it is a POP3 email account, I suggest that we establish a Telnet
> Session
> to the POP Server when this issue occurs. To do this:
>
> (1) Click Start -> Run, type cmd and press Enter.
> (2) In the MS-DOS window, type the following: telnet <POP server name or
> IP
> address> 110
> (3) Press the ENTER key. If we can connect to the POP server, the Telnet
> window appears and displays a welcome message. This message will be
> preceded by +OK and will vary depending on the software installed on the
> POP Server.
>
> Please let me know the result of Telnet.
>
> 3. Please capture a screenshot of the exact error message and send the
> file
> to me at v-wweng@xxxxxxxxxxxxx for further research.
>
> 4. If we make sure the network is good when we log off and then log on the
> computer but we still cannot receive emails in Outlook Express, I suggest
> that we create a new Outlook Express identity. A new identity is a new
> environment for us to use Outlook Express. Creating new identity will not
> do any damage to the old identity. To do this, please follow the steps
> below:
>
> (1) Start Outlook Express, and click the File menu -> Identities -> Add
> New
> Identity.
> (2) In the "Type your name" box, type a name for the identity.
> (3) Click OK and then click "Yes" to switch to the new identity.
> (4) When Outlook Express is started again, please reconfigure the email
> account in Outlook Express and check if the problem still occurs.
>
> I hope the information above is helpful.
>
> If anything in my post is unclear, feel free to let me know.
>
> Have a good day!
>
> Thanks & regards,
>
> Winfred Weng
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
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>
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>
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.
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- From: Steve
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- From: "Winfred Weng [MSFT]"
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