Re: Help-Log off means can't get mail
- From: "Steve" <nospam@xxxxxxxxxx>
- Date: Thu, 6 Oct 2005 00:38:51 -0400
One more weird thing: I can post to the newsgroup when this is happening,
but I cannot send any email. When I try to send email, I get the following
message:
"The connection to the server has failed. Account: 'Counsel', Server:
'counsel.cc', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E"
Help!
""Winfred Weng [MSFT]"" <v-wweng@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:AfUN3zXyFHA.3604@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Steve,
>
> Thank you for posting here!
>
> I agree with Charlie that this issue may occur if there is some problem
> with network after we log off and then log on the computer again. I also
> need the exact error message for further research. Therefore, I would
> suggest that we troubleshoot this issue from the following points:
>
> 1. When this issue appears after we logon the computer again, I suggest
> that you check if you can connect to Internet properly. If you have an
> email website interface, please use Internet Explorer to get to website
> and
> check whether we can receive emails there.
>
> 2. What type of your email account do you use in Outlook? Is it POP3,
> HTTP,
> IMAP or Exchange Server?
>
> If it is a POP3 email account, I suggest that we establish a Telnet
> Session
> to the POP Server when this issue occurs. To do this:
>
> (1) Click Start -> Run, type cmd and press Enter.
> (2) In the MS-DOS window, type the following: telnet <POP server name or
> IP
> address> 110
> (3) Press the ENTER key. If we can connect to the POP server, the Telnet
> window appears and displays a welcome message. This message will be
> preceded by +OK and will vary depending on the software installed on the
> POP Server.
>
> Please let me know the result of Telnet.
>
> 3. Please capture a screenshot of the exact error message and send the
> file
> to me at v-wweng@xxxxxxxxxxxxx for further research.
>
> 4. If we make sure the network is good when we log off and then log on the
> computer but we still cannot receive emails in Outlook Express, I suggest
> that we create a new Outlook Express identity. A new identity is a new
> environment for us to use Outlook Express. Creating new identity will not
> do any damage to the old identity. To do this, please follow the steps
> below:
>
> (1) Start Outlook Express, and click the File menu -> Identities -> Add
> New
> Identity.
> (2) In the "Type your name" box, type a name for the identity.
> (3) Click OK and then click "Yes" to switch to the new identity.
> (4) When Outlook Express is started again, please reconfigure the email
> account in Outlook Express and check if the problem still occurs.
>
> I hope the information above is helpful.
>
> If anything in my post is unclear, feel free to let me know.
>
> Have a good day!
>
> Thanks & regards,
>
> Winfred Weng
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
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