RE: Help-Log off means can't get mail
- From: v-wweng@xxxxxxxxxxxxxxxxxxxx ("Winfred Weng [MSFT]")
- Date: Wed, 05 Oct 2005 07:18:13 GMT
Hi Steve,
Thank you for posting here!
I agree with Charlie that this issue may occur if there is some problem
with network after we log off and then log on the computer again. I also
need the exact error message for further research. Therefore, I would
suggest that we troubleshoot this issue from the following points:
1. When this issue appears after we logon the computer again, I suggest
that you check if you can connect to Internet properly. If you have an
email website interface, please use Internet Explorer to get to website and
check whether we can receive emails there.
2. What type of your email account do you use in Outlook? Is it POP3, HTTP,
IMAP or Exchange Server?
If it is a POP3 email account, I suggest that we establish a Telnet Session
to the POP Server when this issue occurs. To do this:
(1) Click Start -> Run, type cmd and press Enter.
(2) In the MS-DOS window, type the following: telnet <POP server name or IP
address> 110
(3) Press the ENTER key. If we can connect to the POP server, the Telnet
window appears and displays a welcome message. This message will be
preceded by +OK and will vary depending on the software installed on the
POP Server.
Please let me know the result of Telnet.
3. Please capture a screenshot of the exact error message and send the file
to me at v-wweng@xxxxxxxxxxxxx for further research.
4. If we make sure the network is good when we log off and then log on the
computer but we still cannot receive emails in Outlook Express, I suggest
that we create a new Outlook Express identity. A new identity is a new
environment for us to use Outlook Express. Creating new identity will not
do any damage to the old identity. To do this, please follow the steps
below:
(1) Start Outlook Express, and click the File menu -> Identities -> Add New
Identity.
(2) In the "Type your name" box, type a name for the identity.
(3) Click OK and then click "Yes" to switch to the new identity.
(4) When Outlook Express is started again, please reconfigure the email
account in Outlook Express and check if the problem still occurs.
I hope the information above is helpful.
If anything in my post is unclear, feel free to let me know.
Have a good day!
Thanks & regards,
Winfred Weng
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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