Re: how to remove and reinstall OE 6
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Mon, 19 Sep 2005 21:15:09 -0400
Other tips from my arsenal:
1. IE Tools > Internet Options > Privacy > Sites > type in
hotmail.com
and Allow Cookies.
2. Make certain your time, date, and /time zone/ settings are correct.
3. Troubleshooting Secure Sites in WinXP SP2 (Hotmail and .NET Passport should be treated as Secure Sites) http://support.microsoft.com/?kbid=870700
4. Temporarily disable your firewall, any "system" tools (NSW, NIS, anything by Norton or McAfee) and pop-up/ad blockers to see if they're interfering.
5. How do you connect? Is the machine on a network? Related URLs (MTU values):
http://support.microsoft.com/?kbid=250663 http://support.microsoft.com/?kbid=315008
6. IE Tools>Internet Options>Advanced>HTTP 1.1>toggle on/off; "Use HTTP 1.1 through proxy connections" must *not* be checked.
7. IE Tools>Internet Options>Security>[zone in OE runs; should be Restricted Sites]>Custom Level>User Authentication>Logon>toggle between the setting choices here ['Prompt for Username and Password' and 'Automatic...current Username...' works for me.]
8. Resetting either or both of the above Tabs to the defaults might help, too.
9. If you're running a version of MSN Messenger earlier than v7.5, try upgrading to this latest version (WinXP only).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security
shapeshifter wrote:
PA Bear,
Thanks for the response. The issue is niggling. I can readily access my
hotmail accoutns from OE on another machine and also from the same machine
using the Guest acct. However i cannot access it using a new identity from
the same account. The search issue was repaired (along with an unnoted
toolbar search issue) by reinstalling the xml parser. The OE issue was not
addressed thru this search repair. Ive scanned the machine several times
with adaware, spybot, norton av and msft antispyware also to no avail.
Whateve the case, I know believe as you noted, that the issue will probably
no be corrected by a reinstall of OE.
Next ideas?
shapeshifter.
"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:OVdxjSNvFHA.3472@xxxxxxxxxxxxxxxxxxxxxxxUninstalling/Reinstalling OE won't help with your Hotmail problem, Shapeshifter: http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/79320c711ee9d17a/68c1a2c6e17395db?q=chocklat@xxxxxxxxxxx&rnum=2&hl=en#68c1a2c6e17395db
Your first post in the above thread actually hints at your problems being caused by hijackware:
<QP> It seems at the same time the 'search' function of the OS no longer works either and Im wondering if something Ive installed has created a problem. </QP>
Are you able to access the Hotmail account in OE on another machine? Are you able to access the account in a new identity on the problem machine?
Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/archive/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine.blogspot.com/
When all else fails, HijackThis v1.99.1 (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. **Post your log to http://forums.spywareinfo.com/, http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security
shapeshifter wrote:I have a strange problem with OE which I havent been able to correct and
I
now want to reinstall it. Can someone please advise me on precisely what
steps I need take. OE doesnt show up in the program list so I expect it
must
be thru the add/reomve windows components. correct, please advise. Thanks
shapeshifter
.
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