Re: Edited, saved, attachments not accessible

One was 2K SP4, the other was XP SP2. Both IE6/OE6. Firewalled, antivirus,
MS Antispyware all up to date, MS Critical updates autodownloaded and
autoinstalled.

Users do not change the file extension.

Let me explain how users do this...
Get OE email with Office document attachment
Open attachment (do not save it first)
Edit the document
Save the document (it's read only so 'save as' is needed), but the default
folder that is displayed is the TIF folder, not My Documents. User does not
see that and just saves there anyway. <This is the root cause of the problem>
Open the editing app later on, access the document through the recently used
list at the bottom of File on the menu, make more changes to the document,
and just use save to store the changes.
Try to access the document later when the recently used list has been
over-written, or to attach to an email, etc. File not in My Documents or on
Desktop. No trace of it. Panic! Do Explorer search. File not found. Call
IT Administrator and cry.

Alasdhair


"PA Bear" wrote:

> Are all users running WinXP SP2, as per Michael's reference?
>
> Did they rename the saved file's extension?
>
> AFAIK being unable to find the saved & edited files has nothing whatsoever
> to do with OE, Alasdhair.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
>
> Alasdhair wrote:
> > OK, now I have had two user inquiries in the last month of the form 'I
> > made changes in the xls/doc/ppt and now I cannot find the file'. So I
> > ask were you making changes to something you received as an email
> > attachment? Answer: Yes. Did you re-open the document in
> > Word/Excel/Powerpoint recently used files? Answer :Yes. So the changes
> > were presumably saved...
> >
> > Now a post from Michael Santovec on 6/21/05 says the changes are discarded
> > if the cycle is open-view-change-close. Well since the folder the
> > attachment was copied into for viewing is totally inaccessible from the
> > Explorer Search, even when
> > hidden files and system files are specified, there is some logic to that.
> > But the users can go to the original email, open the attachment, press
> > save as and guess what they can SEE the file they think they are after in
> > the dialog box. Hence frustration level of users rises!
> >
> > If the changes are discarded then of course there is no hope for these
> > users and all their work. And the dang file is inaccessible once it has
> > fallen off the recently used list in the editing app.
> >
> > So here are two questions.
> >
> > 1. When a file is opened in Outlook Express for some other apps (eg PDF),
> > and an attempt is made to save it, it goes to My Documents as the default
> > folder. Clearly this sensible behavior should occur with Outlook Express.
> > (REQUEST TO IE7 PRODUCT MANAGER, OR IE6 UPDATE MANAGER!)
> >
> > 2. In the meanwhile... what search mechanism can be used by a user in a
> > telephone support mode to find the file they edited? Explorer search
> > (that sniffing dog app) does not find it - it's blocked owing to a
> > desktop.ini setting that cannot be undone by standard users. Opening a
> > browser and entering the full path c:/d&s/name/LS/TIF/content.ie5 will
> > show the folders. Search won't work, but each folder can be browsed to
> > find the file. But that's too much for many users to try.
> >
> > So what is the best way to tackle this issue? It seems simply too easy
> > for users to fall into this very irritating trap. "Windows ate my
> > homework" appears to be literally true here.
>
>
.

Relevant Pages

  • Re: Edited, saved, attachments not accessible
    ... AFAIK being unable to find the saved & edited files has nothing whatsoever to do with OE, Alasdhair. ... Well since the folder the attachment was copied into for viewing is totally inaccessible from the Explorer Search, even when hidden files and system files are specified, there is some logic to that. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Edited, saved, attachments not accessible
    ... folder that is displayed is the TIF folder, ... Do Explorer search. ... > whatsoever to do with OE, Alasdhair. ... > ~Robear Dyer ...
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