Re: Edited, saved, attachments not accessible

Tech-Archive recommends: Fix windows errors by optimizing your registry

Are all users running WinXP SP2, as per Michael's reference?

Did they rename the saved file's extension?

AFAIK being unable to find the saved & edited files has nothing whatsoever to do with OE, Alasdhair.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP


Alasdhair wrote: 
OK, now I have had two user inquiries in the last month of the form 'I
made changes in the xls/doc/ppt and now I cannot find the file'.  So I
ask were you making changes to something you received as an email
attachment? Answer: Yes.  Did you re-open the document in
Word/Excel/Powerpoint recently used files?  Answer :Yes.  So the changes
were presumably saved...

Now a post from Michael Santovec on 6/21/05 says the changes are discarded
if the cycle is open-view-change-close.  Well since the folder the
attachment was copied into for viewing is totally inaccessible from the
Explorer Search, even when
hidden files and system files are specified, there is some logic to that.
But the users can go to the original email, open the attachment, press
save as and guess what they can SEE the file they think they are after in
the dialog box.  Hence frustration level of users rises!

If the changes are discarded then of course there is no hope for these
users and all their work.  And the dang file is inaccessible once it has
fallen off the recently used list in the editing app.

So here are two questions.

1.  When a file is opened in Outlook Express for some other apps (eg PDF),
and an attempt is made to save it, it goes to My Documents as the default
folder.  Clearly this sensible behavior should occur with Outlook Express.
(REQUEST TO IE7 PRODUCT MANAGER, OR IE6 UPDATE MANAGER!)

2.  In the meanwhile... what search mechanism can be used by a user in a
telephone support mode to find the file they edited?  Explorer search
(that sniffing dog app) does not find it - it's blocked owing to a
desktop.ini setting that cannot be undone by standard users.  Opening a
browser and entering the full path c:/d&s/name/LS/TIF/content.ie5 will
show the folders. Search won't work, but each folder can be browsed to
find the file.  But that's too much for many users to try.

So what is the best way to tackle this issue? It seems simply too easy
for users to fall into this very irritating trap. "Windows ate my
homework" appears to be literally true here. 

.

Relevant Pages

  • Re: Edited, saved, attachments not accessible
    ... folder that is displayed is the TIF folder, ... Do Explorer search. ... > whatsoever to do with OE, Alasdhair. ... > ~Robear Dyer ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Edited, saved, attachments not accessible
    ... Users do not change the file extension. ... folder that is displayed is the TIF folder, ... Do Explorer search. ... Alasdhair. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Attachment Location question
    ... Well since the folder the attachment was copied into ... Explorer search (that ... >> However, when I check that location using Windows Explorer, no sub-folder ... >> exist within the Temporary Internet Files either. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Edited, saved, attachments not accessible
    ... Well since the folder the attachment ... was copied into for viewing is totally inaccessible from the Explorer Search, ... the recently used list in the editing app. ... Opening a browser and ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Windows Media Player Plug-in Wizard
    ... > The wizard should now appear in Visual Studio. ... >> you said, but whtn I'm trying to enter the stripe and to create, it says that ... >> I've edited files correctly, and I attach the copy of the edited file: ... >>> looking for the folder in every possible place, I checked few times in every ...
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