Re: Attachment Location question
- From: Alasdhair <Alasdhair@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 26 Aug 2005 09:12:02 -0700
OK, now I have had two user inquiries in the last month of the form 'I made
changes in the xls/doc/ppt and now I cannot find the file'. So I ask were
you making changes to something you received as an email attachment? Answer:
Yes. Did you re-open the document in Word/Excel/Powerpoint recently used
files? Answer :Yes. So the changes were presumably saved...
Now the post below says the changes are discarded if the cycle is
open-view-change-close. Well since the folder the attachment was copied into
for viewing is totally inaccessible from the Explorer Search, even when
hidden files and system files are specified, there is some logic to that.
But the users can go to the original email, open the attachment, press save
as and guess what they can SEE the file they think they are after in the
dialog box. Hence frustration level of users rises!
If the changes are discarded then of course there is no hope for these users
and all their work. And the dang file is inaccessible once it has fallen off
the recently used list in the editing app.
So here are two questions.
1. When a file is opened in Outlook Express for some other apps (eg PDF),
and an attempt is made to save it, it goes to My Documents as the default
folder. Clearly this sensible behavior should occur with Outlook Express.
(REQUEST TO IE7 PRODUCT MANAGER, OR IE6 UPDATE MANAGER!)
2. In the meanwhile... what search mechanism can be used by a user in a
telephone support mode to find the file they edited? Explorer search (that
sniffing dog app) does not find it - it's blocked owing to a desktop.ini
setting that cannot be undone by standard users. Opening a browser and
entering the full path c:/d&s/name/LS/TIF/content.ie5 will show the folders.
Search won't work, but each folder can be browsed to find the file. But
that's too much for many users to try.
So what is the best way to tackle this issue? It seems simply too easy for
users to fall into this very irritating trap. "Windows ate my homework"
appears to be literally true here.
"Michael Santovec" wrote:
> When you open an attachment within OE, it says a temporary copy of the file in the IE TIF
> (Temporary Internet Files) and then launches the associated application for VIEWING the
> attachment. That copy will later be deleted without notice.
> If you want to Edit the attachment or save it permanently, you must manually save the
> attachment (e.g. File, Save Attachments) and work with the saved copy.
> If you edit the TIF version, your changes will be thrown away.
> The original unedited version will also be saved embedded in the e-mail as long as you
> keep that e-mail message.
> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
> "Hector" <socialissues1954@xxxxxxxxxxx> wrote in message
> > When I open a file attachment, such as a Word document, in a received email,
> > and check file properties, it tells me that the file location is
> > C:\Documents and Settings\User Name\Local Settings\Temporary Internet
> > Files\Content.IE5\U97B06E9
> > However, when I check that location using Windows Explorer, no sub-folder
> > called \Content.IE5 seems to exist, and nothing called U97B06E9 seems to
> > exist within the Temporary Internet Files either. Can anyone explain this to
> > me?
> > I am using Windows XP Home, Service Pack One, and Outlook Express 6. I have
> > the view settings in Windows Explorer to show all files, including hidden
> > files and folders and system files.
- Re: Attachment Location question
- From: Michael Santovec
- Re: Attachment Location question
- Prev by Date: Re: addressbook
- Next by Date: OE error message question
- Previous by thread: Re: about password
- Next by thread: Re: Attachment Location question