Re: Cannot launch/open Outlook Express after installing Roxio EMC

I believe that's what happened. My identity was deleted. Being that I'm the
only one that uses this computer, it was likely the only identity that was
ever created. Now, the problem is that I cannot even open OE to work on
setting up a new identity.

The link to the MS KB how-to doesn't seem to explain how to go about
creating a new identity in the registry without being able to open OE, at
least not that I can see. Does anyone know how to do this (in layman's terms
please).

Thus far the Roxio group hasn't been of much help. It's easy for the group
that's been responding to get sidetracked and go off on a tangent :(

I'll keep trying - please do the same guys, I appreciate the help very, very
much!

Jason

"Kuay Tim" wrote:

> An OE identity can be deleted from the Registry. A new user account can then
> be created when OE starts. Messages would need to be imported. However, I
> haven't followed the thread closely and don't know if it will resolve the
> issue.
>
> This Microsoft KB article gives the steps.
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;873021&Product=oex
>
>
> --
> Tim K.
> aka Kuay Tim
> MS-MVP - (IE/OE)
> Lynnwood, WA
> *
> "Bruce Hagen" <Nospam@xxxxxxxxxxxxxx> wrote in message
> news:uwUN0hdqFHA.2624@xxxxxxxxxxxxxxxxxxxxxxx
> No, you can't create a new identity if you can't open OE. I messed up that
> one.
>
> I would give the Roxio Newsgroup a little time. If you get no other
> response, I would try the R&R I previously posted.
>
> The download was definitely the cause, but the question is why.
> --
> Bruce Hagen
> MS-MVP - (IE/OE)
> ~IB-CA~
>
> "Josey Wales" <JoseyWales@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:A54A7E2F-904A-4723-80D3-B42230A1D4DA@xxxxxxxxxxxxxxxx
> > What I believe has happened is that somehow my identity within my registry
> > was damaged. I've no idea how to verify or rectify this, but the more I
> > research and look for solutions, the more it sounds like this is the case.
> >
> > Thanks so much for all the help Bruce!! I have a post on the Roxio forums
> > as well, but thus far nobody has been able to come up with the magic pill.
> > I
> > don't believe that I can try another Identity without first being able to
> > open up OE, but perhaps I'm not following you on that suggestion..
> >
> > Please keep trying, it's immensily appreciated!
> >
> > "Bruce Hagen" wrote:
> >
> >> If you left click on an error pop-up, the details should turn blue and
> >> allow
> >> you to right click and copy/paste. However, there are many possible
> >> solutions, and I wish I knew the first right off the bat, but I don't.
> >>
> >> You could uninstall Roxio *completely* and test OE.
> >>
> >> You could try creating a new Identity and test it:
> >>
> >> You may have a damaged identity. File | Identity | Add New Identity.
> >> Create
> >> a new one and test it. If all is well, you can import your messages from
> >> the
> >> old identity and delete it.
> >>
> >> Or:
> >>
> >> How to Reinstall or Repair IE6 and OE6:
> >> http://support.microsoft.com/?kbid=318378
> >>
> >> Although written for WinXP, it works for all Windows operating systems 98
> >> or
> >> newer.
> >>
> >> If you are using WinXP/SP2, and it was not already on your computer from
> >> the
> >> factory, you will have to remove SP2 first.
> >>
> >> How to remove SP2:
> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350
> >>
> >> Or: You could try a Roxio forum. I'm sure this is not a problem that only
> >> happened to you:
> >> http://www.roxio.com/en/support/index.jhtml;jsessionid=0HF3JTX00VMD3LAQAMHBVQVMCACAYIV0
> >> --
> >> Bruce Hagen
> >> MS-MVP - (IE/OE)
> >> ~IB-CA~
> >>
> >> "Josey Wales" <JoseyWales@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:5729DF2B-E15A-4400-AE1D-130C64D311EA@xxxxxxxxxxxxxxxx
> >> >I unistalled the Roxio EMC (with my AV turned off) but the problem with
> >> >OE
> >> >is
> >> > still present. Same error message as I mentioned, and when I click for
> >> > error
> >> > details it gives me the following information:
> >> >
> >> > AppName: msimn.exe
> >> > AppVer: 6.0.2900.2180
> >> > ModName: version.dll
> >> > ModVer: 5.1.2600.2180
> >> > Offset: 0000191c
> >> >
> >> > If you need additional detials of specific error details/signature,
> >> > please
> >> > let me know how I can do that for you (it will not allow me to copy and
> >> > past).
> >> >
> >> > Does this help you come up with any other ideas?
> >> >
> >> > TIA
> >> >
> >> > "Bruce Hagen" wrote:
> >> >
> >> >> If you download *anything* with your anti-virus running, it can cause
> >> >> problems like this.
> >> >>
> >> >> When you go home, remove the program, (also with your A/V off), and
> >> >> check
> >> >> OE after a reboot. If all is well, download it again with your A/V
> >> >> off.
> >> >>
> >> >> If that doesn't fix it, post back to this thread with the entire error
> >> >> message.
> >> >> --
> >> >> Bruce Hagen
> >> >> MS-MVP - (IE/OE)
> >> >> ~IB-CA~
> >> >>
> >> >> "Josey Wales" <JoseyWales@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:96F03D88-626E-49DC-A8AE-B363B3D5301B@xxxxxxxxxxxxxxxx
> >> >> > The initial error message was the generic, "Oulook Express has
> >> >> > encountered
> >> >> > an
> >> >> > error...sorry for the inconvenience" so I clicked on the link to get
> >> >> > the
> >> >> > specifics on what the error was about. Since I'm now on my pc at
> >> >> > work
> >> >> > and
> >> >> > the problem lies on my home computer I can't say for sure, but I
> >> >> > think
> >> >> > it
> >> >> > said something about msin.exe and then a bunch of numbers for
> >> >> > AppName,
> >> >> > etc.
> >
> >> >> >
> >> >> > Does this help at all. Also, I believe the upgrade was a complete
> >> >> > overwrite
> >> >> > of the existing program (versus just a patch or update). Are you
> >> >> > saying
> >> >> > try
> >> >> > to uninstall it and see what happens? Do you think that it changed
> >> >> > something
> >> >> > in my registry?
> >> >> >
> >> >> > Thanks Bruce for the help.
> >> >> >
> >> >> > "Bruce Hagen" wrote:
> >> >> >
> >> >> >> Care to share the error message?
> >> >> >>
> >> >> >> Whenever you download an update for anything, you should do it with
> >> >> >> your
> >> >> >> anti-virus turned off for a clean install. This includes Windows
> >> >> >> updates.
> >> >> >>
> >> >> >> Remove the Roxio update and if OE opens, try again with your A/V
> >> >> >> off.
> >> >> >> --
> >> >> >> Bruce Hagen
> >> >> >> MS-MVP - (IE/OE)
> >> >> >> ~IB-CA~
> >> >> >>
> >> >> >> "Josey Wales" <Josey Wales@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
> >> >> >> message
> >> >> >> news:77456844-7C98-402B-A750-F8D6FB414E0D@xxxxxxxxxxxxxxxx
> >> >> >> >I recently downloaded the upgrade for my Roxio Easy Media Creating
> >> >> >> >(which
> >> >> >> > would have upgraded it from my existing EMC 7 to EMC 7.5).
> >> >> >> > Following
> >> >> >> > the
> >> >> >> > installation I rebooted as directed, but upon restarting I was
> >> >> >> > unable
> >> >> >> > to
> >> >> >> > open
> >> >> >> > Outlook Express. I instead get an error message.
> >> >> >> >
> >> >> >> > Does anyone know what caused this and how it can be fixed? I'm
> >> >> >> > assuming
> >> >> >> > it
> >> >> >> > did something to my registry, but I have no experience in messing
> >> >> >> > with
> >> >> >> > the
> >> >> >> > registry and am hopeful there's an easy fix.
> >> >> >> >
> >> >> >> > TIA!
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>
>
>
>
.

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