Re: Outlook Express Identity Login Box keeps appearing
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Sat, 13 Aug 2005 01:25:28 -0400
gobo@xxxxxxx wrote:
PA Bear wrote: > Are you referring to a password to open the identity or a mail account > password in that identity? If the latter, is the default account a > Hotmail account? > > Disable email scanning by your anti-virus application. It provides no > additional protection and even Symantec says it's not necessary: > > <paste> > Disabling Email Scanning does not leave you unprotected against viruses > that are distributed as email attachments. Norton AntiVirus > Auto-Protect scans incoming files as they are saved to your hard drive, > including email and email attachments. Email Scanning is just another > layer on top of this. To make sure that Auto-Protect is providing the > maximum protection, keep Auto-Protect enabled and run LiveUpdate > regularly to ensure that you have the most recent virus definitions. > </paste> > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > > Now, the Identity may have been damaged by NAV's email scanning, > especially if its the default Main Identity. Try one or more of your > accounts in a new Named Identity (File>Identities>Add new identity). > Assuming all is well, import messages from the old Identity before > deleting it (File>Identities>Manage Identities). > > To avoid such corruption in future: > > Don't use Inbox or Sent Items to archive messages. Move them to local > folders created for this purpose. > > Empty Deleted Items folder daily. > > Disable Background Compacting [N/A in SP2] and frequently perform a > manual compact of all OE folders while "working offline". More at > http://insideoe.tomsterdam.com/files/maintain.htm. > > Do not attempt to close OE via Task Manager or shutdown your machine if > Automatic Compacting is taking place (WinXP SP2 only). > > Your anti-virus application's email scanning feature can also cause such > corruption. Disable it. It provides no additional protection. > -- > ~Robear Dyer (PA Bear) > MS MVP-Windows (IE/OE) & Security > > gobo@xxxxxxx wrote: > > Since I upgraded to Norton Internet Security 2005, Outlook Express > > Identity box keeps popping up. > > > > I have several identities set up but always tend to use the same one. > > The box requires the password to be typed in. I have never had > > "remember password" checked so it has always asked me for it when I > > launch OE. Now it's popping up and asking me all by itself several > > times a day. > > > > Have scanned my PC thoroughly for virus, spyware, adware. > > Checked startup programs. > > Checked NIS for any odd settings. > > Checked no odd account in Outlook Express. > > Checked Outlook Express accounts set to NOT check for mail. > > Happenw whether NIS enabled or disabled. > > > > Is there anything else I can check? > > > > Does anyone know the cause?
Sorry about my previous reply. I just used the reply option at the bottom of the previous post - did not realise I needed to use reply on the "show options". Hope this is right now.
I was replying to PABear
Thanks for your suggestions.
I have used Outlook Express happily for many years so am used to doing all the things you suggested. Unfortunately none of these seems to be the problem.
It is the identity box for getting into Outlook Express asking for the password, not the identity password on the account once Outlook Express is launched and open.
There are no hotmail accounts in my Outlook Express account list.
The mail box for the identity which I use, and which is always the one highlighted for the password entry request in the identity box, is not corrupted.
I am in contact with Symantec over this, but they seem to think it is Microsoft I should be talking to, so not making much progress.
And may we assume when this password box comes up that OE isn't already open/running in background?
OE Tools > Options > Security > Warn me when... (Is this checked/enabled?)
Reports about problems involving NIS and recent updates for it are beginning to pile up in many newsgroups. Run LiveUpdate manually & repeatedly until you get the "No additional updates available" prompt. Afterwards, run a scan with NAV per http://aumha.net/viewtopic.php?t=5878 (Steps 1-4).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
.
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