Re: OE troubles with XP2

Well, that's really strange, because one of the things that were "fixed" in SP2 were earlier problems that user were having with switching identities.

So that makes me ask the question again, did you have an antivirus product running in the background during the install of SP2 and further you state, that is the only upgrade, which is rather surprising because there have been many "Critical" updates issued since SP2 was released.

You can uninstall SP2 using the technique here:
875350 - How to remove Windows XP Service Pack 2 from your computer:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350

Then, before reinstalling it, make sure you review the info at this link, and completely shut down any antivirus product that may be running to prevent a corrupted install:
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

For a rather lengthy list of fixes included in Windows XP Service Pack 2, see this article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;811113


Good luck.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped. Thanks.


"Canuck" <Canuck@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:4DD1CD93-0769-4E5A-BF8C-A69A32FF0E59@xxxxxxxxxxxxxxxx
Hi Jim, thanks for replying. As I had stated in my post, I have already done
what you have suggested and this does not solve the problem. As to an
installed upgrade, the only upgrade is SP2 for XP. After that I started with
this problem.
Thanks anyway
Canuck

"Jim Pickering" wrote:

Once you get Outlook Express to open, use this technique to make one of them
the default:

File, Identities, Manage Identities is where you set the default
identity. At the bottom of the dialog is a drop down box to select the
identity and a check box to make it the default. If you do not see that
choice, then I'd suspect that some upgrade you installed with an antivirus
product running in the background may have corrupted your install. Could
that be a possibility in this case?
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/profile=F9F51EF1-4AE3-4D23-B2D8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.



"Canuck" <Canuck@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:90D2A542-1E5E-4B06-A294-26DA5555E46A@xxxxxxxxxxxxxxxx
> Hi there, I have installed SP2 on my laptop running XP Home Edition and
> now I
> am having an "Identity Login" problem.
> To start; I click the icon for Outlook Express, but before entering the
> email, I get the following window:
> Identity Login
> There is no current identity.
>
> Select your identity name below. To add or > modify
> an
> identity,
> click 'Manage Identities'
> In the window, there are 2 identities, A and B. I must click on either > of
> these to enter OE. Under this window is the Password command box, under
> that
> is two buttons that show 'Log Off Identity' and 'Manage Identities'. > There
> is
> no default "Main Identity".
> When I click the 'Manage Identies' button, I get another window that > shows
> 2
> identities, A and B. Under this window is a check box for which > identity
> to
> start the program with and I have this checked, along with identity Bas
> the
> one to start. Under this is another command box and this box has > identity
> B
> as the one to open with when a program cannot ask.....
> So I think I have this set right. The two identities are separate
> accounts,
> that's working right, but I cannot go directly into either one as > neither
> one
> is the default login. I have gone to the microsoft support
> (http://support.microsoft.com/?kbid=209169) and explored all I could on
> this
> issue, and have not come up with any fix. Any help would certainly be
> appreciated.
> Thanks



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