Re: Intermittently Unable To Send Email
- From: "Michael Santovec" <michael_santovec@xxxxxxxxxxx>
- Date: Sat, 9 Jul 2005 13:01:09 -0700
It could be the mail server.
Pinging is of limited use. A success lets you know that the physical server is most
likely accessible, but you aren't talking to the SMTP software and there are other
potential issues. And a ping failure may just mean that the server is set to not respond
to pings. Many don't anymore since hackers have used excessive pinging in Denial of
Service attacks.
Telneting into the SMTP mail server is more useful, but I'm guessing that you just went as
far as getting a server logon response. You don't know how far your mail client got
before the problem occurred.
You may want to record an smtp.log which will show more details about outgoing mail.
To create an SMTP.log In OE5+, go to Tools, Options, Maintenance, Troubleshooting, Mail
You may need to close OE after doing the send for the log to get written to disk.
The log will be in the Store Folder which is listed in Tools, Options, Maintenance, Store
Folder.
There have also been cases where people thought they had disabled their anti-virus from
scanning e-mail, or even completely uninstalled the anti-virus, but it still had its hooks
into the mail client.
--
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"Malcolm" <nospam@xxxxxxxxxx> wrote in message news:Wv-dnawslOgmZlLfRVnyjQ@xxxxxxxxxxxx
> Hi group, this one has got me baffled. Tried everything, and am now banging
> my head against the wall.
>
> I am having intermittent problems sending email via SMTP. Sometimes it will
> send, and other times it will just hang until it 'times out' (even though I
> haven't changed any settings). Rebooting doesn't always solve the issue.
>
> I initially thought that maybe the problem was with anti-virus. firewall,
> etc. However, if this was the cause, it would not explain why sometimes I
> am able to sent email, and other times I am not, when I have made no changes
> at all. Furthermore, I do not have email scanning enabled on my PC and my
> email client is not protected by a firewall.
>
> Another possible cause I looked into was that maybe I was trying to send the
> email through another ISP account whilst using a different connection, and
> therefore the other ISP was rejecting the email, but I made sure that I was
> sending email using my the correct account.
>
> When the problem was present I tried pinging the SMTP server and also using
> Telnet to query the SMTP server. Both showed no abnormalities with the SMTP
> server.
>
> I tried two different email clients, but the problem occurred with both
> clients.
>
> I tried two different SMTP accounts, but the problem continues.
>
> In conclusion, the problem isn't caused by the email client or the mail
> account, so I would imagine the problem is local? Any ideas?
>
> Cheers
>
>
.
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