Re: Can't send/rec e-mail - ?reinstall?

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PA - It did say the install was successful for NAV (03) and NSW (03) even
after the little glitch, so for now I'll let it ride. I'm gonna check in with
her in a day or two - see if any error messages are coming from Symantec. I
just wasn't sure about that hijacker msg after the restart. I'll get back to
you. I also have to convince her that iWon is no good - she really seems to
like it, even used it as her home page for awhile. Maybe she can buy a CD of
puzzles, word games etc. I don't know exactly what things are on iWon. I'll
keep in touch, but prob. not 'til beg. of next wk. Barb
--
Barb Zakrzewski


"PA Bear" wrote:

> NAV (version?) was preinstalled on the machine when she bought it then she
> installed NSW (version?) without first uninstalling NAV? The mind
> absolutely reels at the problems that might have created, Barbara.
>
> Take a deep breath.
>
> You'll have to find/figure out what the versions of NAV and NSW were/are (we
> could guesstimate based on when she bought the machine), then pick the
> appropriate Symantec page...
>
> 1. NAV 2004: Uninstalling and reinstalling Norton AntiVirus 2004
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
>
> 2. NAV 2003: Uninstalling and reinstalling Norton AntiVirus 2003
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
>
> ....as follows.
>
> If NSW 2004, go to #1 above > expand section 'Norton AntiVirus installed as
> part of Norton SystemWorks' > expand and follow the WinXP instructions under
> 'To uninstall Norton SystemWorks if Add/Remove Programs does not work' >
> then proceed to 'To run the Rnav2003.exe removal utility to remove previous
> versions of Norton AntiVirus'.
>
> If NSW 2003, go to #2 above > expand section 'Norton AntiVirus installed as
> part of Norton SystemWorks' > expand and follow the WinXP instructions under
> 'To uninstall Norton SystemWorks if Add/Remove Programs does not work'
> (Parts 1-5 of
> http://service1.symantec.com/SUPPORT/nsw.nsf/docid/2001091013435207) > then
> go back to #2 page above and follow instructions to reinstall Windows 5.6
> Scripting Engine.
>
> Then and only then should you be able to reinstall NSW successfully.
>
> Confused? Feeling overwhelmed? I would be, too. Good luck.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Barbara Z wrote:
> > PA Bear:
> > I tried to run RAV Online scan, but had problem w/ admin stuff. So I ran
> > Trendmicro's housecall and it came back clean.
> > I did the uninstall of NSW2003 thru Add/Rem Progs - seemed to be going
> > good - there was one screen that seemed to hang. I think it was with NAV,
> > maybe navapw32 (don't have my notes with me), so I think I hit Retry in
> > the message box, then I'm pretty sure I hit cancel the next time.
> > Instead of the whole uninstall stopping (as I expected), the uninstall
> > cont'd. It did say the uninstall was successful. Then I went to Search
> > for "Symantec" and I del'd all but one (ccEvtMgr). Message said that
> > might be running, so I used your info and went to stop NSW services. The
> > Event Manager was running so I stopped it, then deleted it from Search.
> > I did not touch 2 other Sym services 'cuz they were on manual and not
> > actually running. After the fact, I think that hung 'cuz she had NAV as
> > an install from Dell and the NSW was a separate purchase. I figured this
> > 'cuz I had to reinstall the NAV from the Dell CD (It was asking for the
> > NAV CD - that's all we had was the Dell CD w/ NAV on it.) and then
> > exclude it when I installed the NSW (the second time). Install was
> > successful, but I did notice that after restart, it popped a message re:
> > hacker or hijacker trying to get in and change symantec settings.
> > Symantec will reconfigure ?? not exact words... Hit OK here. I'm
> > wondering if that gor triggered 'cuz NAV was disabled while I ran online
> > scan, and I don't think I re-enabled it. I'll have to talk to her to see
> > if it's behaving.
> >
> > Sorry - a bit confusing; I'm in a rush.
> >
> > > > Also, she plays on iWon.com
> > >
> > > Aha! Tell her that's where her problems started. iWon toolbar and
> > > Prize Machine is major hijackware:
> > >
> > > http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453079969
> > > http://www.doxdesk.com/parasite/Aornum.html
> > >
> > > Going to and playing at iWon.com is *not* safe!
> > >
> > > Otherwise, things sound good. I'd strongly urge you to review those two
> > > Symantec links in advance, particularly the subpages entitled "Removing
> > > Norton AntiVirus 2004 [or 2003] from Windows XP/2000 after Add/Remove
> > > Programs does not work". You'll probably need to use one of them.
> > > --
> > > ~PA Bear
> > >
> > > Barbara Z wrote:
> > > > PA Bear -
> > > > Thanks for more info. I assume I can continue to access this thread
> > > > even tho' it's archived(?).
> > > > I plan on running the RAV scan today or tom'w; I had already run the
> > > > Sysclean before you suggested it, but I reran it w/ latest patterns.
> > > > It came back clean. As I posted yesterday, I was able to update all
> > > > the programs after uninstalling the ZoneAlarm. It's funny 'cuz I
> > > > already had disabled it at startup, but something must have been in
> > > > it that kept updates from happening. I couldn't check it out, 'cuz it
> > > > wouldn't even open. Everything looks good now, except for that error
> > > > message in NSW. Maybe when I ran LiveUpdate, it might have had
> > > > duplicate files or something (??)
> > > > Also, she plays on iWon.com and after I ran AdAware (and deleted it),
> > > > the page doesn't come back the same as she had it. I think she got
> > > > hold of someone and they e-mailed her something about the cookies.
> > > > I'll see what I can do.
> > > > I'm planning on going there today and un-installing and re-installing
> > > > the NSW following your reply of 5/16.
> > > > I'll try to repost once everything's all set.
> > > > Thanks again for all your help.
> > > >
> > > > > This thread archived:
> > > > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
> > > > > or http://snipurl.com/exmb
> > > > >
> > > > > 1. Barbara, see my reply on 1 May-05:
> > > > > http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en
> > > > >
> > > > > Have you run these anti-virus scans yet?
> > > > >
> > > > > 2. IN RE the Symantec Integrator error message:
> > > > >
> > > > > Error: "Symantec Integrator could not initialize the current frame
> > > > > class..." when starting Norton AntiVirus:
> > > > > http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506
> > > > >
> > > > > <QP>
> > > > > This problem can also be caused by a corrupted installation of
> > > > > Norton AntiVirus. To fix the problem, you must uninstall Norton
> > > > > AntiVirus, clean boot the computer (start the computer in a special
> > > > > way), and then reinstall the program. Read the page for your
> > > > > version of Norton AntiVirus for detailed steps:
> > > > >
> > > > > Norton AntiVirus 2004: Uninstalling and reinstalling Norton
> > > > > AntiVirus 2004
> > > > > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
> > > > >
> > > > > Norton AntiVirus 2003: Uninstalling and reinstalling Norton
> > > > > AntiVirus 2003
> > > > > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
> > > > > </QP>
> > > > >
> > > > > Symantec Support
> > > > > http://www.symantec.com/techsupp/index.html
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE) & Security
> > > > >
> > > > > Barbara Z wrote:
> > > > > > Did try renaming the hosts files (checked them in notepad, but
> > > > > > they looked fine - no security websites listed there.) I also
> > > > > > referred to the security response that Pa Bear had mentioned, so
> > > > > > I had all that info.
> > > > > >
> > > > > > Decided to uninstall the Zonealarm (had talked to Adelphia this AM
> > > > > > also) and BINGO! We now can do all the updates (Live Update,
> > > > > > AdAware, SpyBot, etc.) and the computer shuts down.
> > > > > >
> > > > > > One problem - SpyBot popped up some screens for Symantec. I
> > > > > > allowed the changes 'cuz we had done the Live Updating, But I'm
> > > > > > wondering if I erroneously allowed a deletion I shouldn't have.
> > > > > > The message when I clicked on NSW was -
> > > > > > "Symantec Integrator
> > > > > > Symantec Integrator could not initialize the current frame class.
> > > > > > Please make sure that you did not directly run the integrator."
> > > > > >
> > > > > > I had just done all the updates and enabled the MS Firewall; I had
> > > > > > restarted and figured I'd get these scans started so I could
> > > > > > leave, and trouble starts! Please advise.
> > > > > <snip>
>
>
.

Relevant Pages

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    ... NAV was preinstalled on the machine when she bought it then she installed NSW without first uninstalling NAV? ... You'll have to find/figure out what the versions of NAV and NSW were/are, then pick the appropriate Symantec page... ... part of Norton SystemWorks'> expand and follow the WinXP instructions under 'To uninstall Norton SystemWorks if Add/Remove Programs does not work'> then proceed to 'To run the Rnav2003.exe removal utility to remove previous versions of Norton AntiVirus'. ... an install from Dell and the NSW was a separate purchase. ...
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