Re: KB837009 update problem

• From: "PA Bear" <PABearMVP@xxxxxxxxx>
• Date: Tue, 17 May 2005 23:30:13 -0400

Reinstalling IE and OE is what got me into this predicament in the
first place...

I did the reinstall of IE and OE again with no luck.  I still get an
error mesage trying to uninstall the earlier patch and still get the
error message trying to install KB837009.

From your previous replies, it would seem that you do have the files

If not, see:

PA Bear wrote:
> You can't do Step 3 without first doing Step 2.  In it's foggy way, the
> error in Step 3 is telling you that 823353 supersedes the update you
> want to install (837009).
>
> Most likely you can't uninstall 837009 cos you "renamed the Windows
> Update folder."  Can you perform Step 2 (and then Step 3, etc.) if you
> "rename it back" first?

I had already renamed it back before trying your suggestions.
Reinstalling IE and OE is what got me into this predicament in the
first place.  I was only having problems with IE and I also checked the
OE box in the programs to install menu.
>
> I know you tried "reinstalling the OE part again" but have you tried
> overinstalling both IE and OE, as I suggested and exactly as I
> outlined?...

I did the reinstall of IE and OE again with no luck.  I still get an
error mesage trying to uninstall the earlier patch and still get the
error message trying to install KB837009.  If I try to install it at
the Windows Update site, it downloads then during the install the
progress bar gets only about a tenth of the way through and it says it
is installed yet when I go back, it says I still need it.  As long as
everything is working, I may just ignore this.  There is an entry for
Outlook Express in the add/ remove programs section.  I have not tried
this and am not sure if this uninstall is also broken, but what would I
need to back up if I were to try this route?

Thanks for all the help
>
> > > First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> > > (includes your AV program, Scheduled Tasks, Screensaver, and going
> > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom; Select
> > > all the parts you use, including OE (but none you didn't originally
> > > download) and overinstall. Should take about 2 minutes. Reboot the
> > > computer.
> > >
> > > 6. Now, with AV and all other running processes still closed, check
> > > in at Windows Update for additional updates and patches you *will*
> > > need.
> > >
> > > To assure a clean install, your anti-virus application should be
> > > disabled and all other running processes closed before installing
> > > anything, including Windows Updates.
> --
> > > 1. Close OE and disable (turn off) anti-virus application.
> > >
> > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove Programs and
> > > reboot.
> >
> > Cannot do that, uninstaller quits.
> >
> > >
> > > 3. With OE closed, all IE windows closed, and anti-virus application
> > > disabled, manually install the 837009 update you'd downloaded
> > > earlier.
> >
> > Still get the same error message that I need to have SP1 installed. I
> > thought that this is what I have been trying to install. Here is the
> > link for what I have downloaded:
> >
http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> >
> > I am using 98SE.
> > >
> > > 4. Reboot & check in at Windows Update again.
> > >
> > > 5. If still no joy, overinstall IE/OE6:
> >
> > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > reinstalling the OE part again without any success with the KB837009
> > update problem. Is there another place where I can get a newer
> > version of IE6 to try? Thanks
> > >
> > > First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> > > (includes your AV program, Scheduled Tasks, Screensaver, and going
> > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom; Select
> > > all the parts you use, including OE (but none you didn't originally
> > > download) and overinstall. Should take about 2 minutes. Reboot the
> > > computer.
> > >
> > > 6. Now, with AV and all other running processes still closed, check
> > > in at Windows Update for additional updates and patches you *will*
> > > need.
> > >
> > > To assure a clean install, your anti-virus application should be
> > > disabled and all other running processes closed before installing
> > > anything, including Windows Updates.
> > > --
> > > > > The error is stating that you already have 837009 (or a
> > > > > successive OE
> > > >
> > > > > cumulative patch) installed, despite what the Windows Update V4
> > > > > scanning engine is telling you.
> > > > >
> > > > > > ...I have renamed the Windows update folder...
> > > > >
> > > > > Why?
> > > >
> > > > It was suggested in another forum that this be done for someone
> > > > who was having a similar non recognized update problem.
> > > > >
> > > > > What version of msoe.dll is listed in OE Help > About > Files,
> > > > > please?
> > > >
> > > > 6.00.2800.1437
> > > > >
> > > > > Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is
> > > > > there a similar entry (e.g., Outlook Express - Q123456) and if
> > > > > so, what is it?
> > > >
> > > > There is an Outllok Express 6 entry and and Outlook Express
> > > > Q823353 entry and that is all I can find.
> > > >
> > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now
> > > > > > when I go to Windows Update it says I need "KB837009 Service
> > > > > > Pack 1 for Outlook Express 6". I have done this several
> > > > > > times and still get the same update message. I manually
> > > > > > downloaded the patch and tried to install it and a message
> > > > > > came up saying that I needed Service pack 1 for Outlook
> > > > > > Express in order to install this. I thought that this was
> > > > > > service pack 1. I have renamed the Windows update folder and
> > > > > > a new one has been created. My version of OE is:
> > > > > > 6.00.2800.1123. Other than that annoying problem, everything
> > > > > > is working OK.

.

• Follow-Ups:
  • Re: KB837009 update problem
    • From: ldbrw

• References:
  • KB837009 update problem
    • From: ldbrw
  • Re: KB837009 update problem
    • From: PA Bear
  • Re: KB837009 update problem
    • From: ldbrw
  • Re: KB837009 update problem
    • From: PA Bear
  • Re: KB837009 update problem
    • From: ldbrw
  • Re: KB837009 update problem
    • From: PA Bear
  • Re: KB837009 update problem
    • From: ldbrw

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