Re: KB837009 update problem


PA Bear wrote:
> > Reinstalling IE and OE is what got me into this predicament in the
> > first place...
> >
> > I did the reinstall of IE and OE again with no luck. I still get
an
> > error mesage trying to uninstall the earlier patch and still get
the
> > error message trying to install KB837009.
>
> During both *overinstalls* (using IE6Setup.exe already on your
machine), did
> you disconnect from the internet, disable your anti-virus application
and
> close all running applications other than Explorer.exe (Windows
Explorer)
> before beginning?

Yes to all.
>
> I've never heard of any updates persisting in Add/Remove Programs
after
> doing an overinstall of IE6 this way in Win98.
>
> Do you have Windows Critical Update Notification utility
> (http://support.microsoft.com/default.aspx?scid=kb;en-us;224420)
installed?
> Is it what's telling you that you need 837009 or are you going to
> http://v4.windowsupdate.microsoft.com and getting the notice?

>>From Windows Update.
>
> From your previous replies, it would seem that you do have the files
> installed from the most recent Cumulative Update for OE (823353) and
are as
> up-to-date as possible in Win98. If you can live with this annoying
but
> inconsequential bug, do so. <wink>

I think that is what I will do. Perhaps the next update will fix this.
Thanks again.
>
> If not, see:
>
> How to Remove Internet Explorer 6 or Outlook Explorer 6 by
Reinstalling
> Windows:
> http://support.microsoft.com/?kbid=312451
>
> After doing so, check in at Windows Update again to install (1) IE6
SP1 and
> go back to install (2) all post-IE6 updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
> ldbrw@xxxxxxxxxxxxxxx wrote:
> > PA Bear wrote:
> > > You can't do Step 3 without first doing Step 2. In it's foggy
way, the
> > > error in Step 3 is telling you that 823353 supersedes the update
you
> > > want to install (837009).
> > >
> > > Most likely you can't uninstall 837009 cos you "renamed the
Windows
> > > Update folder." Can you perform Step 2 (and then Step 3, etc.)
if you
> > > "rename it back" first?
> >
> > I had already renamed it back before trying your suggestions.
> > Reinstalling IE and OE is what got me into this predicament in the
> > first place. I was only having problems with IE and I also checked
the
> > OE box in the programs to install menu.
> > >
> > > I know you tried "reinstalling the OE part again" but have you
tried
> > > overinstalling both IE and OE, as I suggested and exactly as I
> > > outlined?...
> >
> > I did the reinstall of IE and OE again with no luck. I still get
an
> > error mesage trying to uninstall the earlier patch and still get
the
> > error message trying to install KB837009. If I try to install it
at
> > the Windows Update site, it downloads then during the install the
> > progress bar gets only about a tenth of the way through and it says
it
> > is installed yet when I go back, it says I still need it. As long
as
> > everything is working, I may just ignore this. There is an entry
for
> > Outlook Express in the add/ remove programs section. I have not
tried
> > this and am not sure if this uninstall is also broken, but what
would I
> > need to back up if I were to try this route?
> >
> > Thanks for all the help
> > >
> > > > > First, close *everything* via CTRL+ALT+DEL except Windows
Explorer
> > > > > (includes your AV program, Scheduled Tasks, Screensaver, and
going
> > > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
Select
> > > > > all the parts you use, including OE (but none you didn't
originally
> > > > > download) and overinstall. Should take about 2 minutes.
Reboot the
> > > > > computer.
> > > > >
> > > > > 6. Now, with AV and all other running processes still closed,
check
> > > > > in at Windows Update for additional updates and patches you
*will*
> > > > > need.
> > > > >
> > > > > To assure a clean install, your anti-virus application should
be
> > > > > disabled and all other running processes closed before
installing
> > > > > anything, including Windows Updates.
> > > --
> > > > > 1. Close OE and disable (turn off) anti-virus application.
> > > > >
> > > > > 2. Uninstall 'Outlook Express - Q823353' via Add/Remove
Programs and
> > > > > reboot.
> > > >
> > > > Cannot do that, uninstaller quits.
> > > >
> > > > >
> > > > > 3. With OE closed, all IE windows closed, and anti-virus
application
> > > > > disabled, manually install the 837009 update you'd downloaded
> > > > > earlier.
> > > >
> > > > Still get the same error message that I need to have SP1
installed. I
> > > > thought that this is what I have been trying to install. Here
is the
> > > > link for what I have downloaded:
> > > >
> >
http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe
> > > >
> > > > I am using 98SE.
> > > > >
> > > > > 4. Reboot & check in at Windows Update again.
> > > > >
> > > > > 5. If still no joy, overinstall IE/OE6:
> > > >
> > > > The version I have of IE6setup.exe is 6.00.2800.1106. I tried
> > > > reinstalling the OE part again without any success with the
KB837009
> > > > update problem. Is there another place where I can get a newer
> > > > version of IE6 to try? Thanks
> > > > >
> > > > > First, close *everything* via CTRL+ALT+DEL except Windows
Explorer
> > > > > (includes your AV program, Scheduled Tasks, Screensaver, and
going
> > > > > offline). Start>Run>IE6Setup.exe. Select Minimal - Custom;
Select
> > > > > all the parts you use, including OE (but none you didn't
originally
> > > > > download) and overinstall. Should take about 2 minutes.
Reboot the
> > > > > computer.
> > > > >
> > > > > 6. Now, with AV and all other running processes still closed,
check
> > > > > in at Windows Update for additional updates and patches you
*will*
> > > > > need.
> > > > >
> > > > > To assure a clean install, your anti-virus application should
be
> > > > > disabled and all other running processes closed before
installing
> > > > > anything, including Windows Updates.
> > > > > --
> > > > > > > The error is stating that you already have 837009 (or a
> > > > > > > successive OE
> > > > > >
> > > > > > > cumulative patch) installed, despite what the Windows
Update V4
> > > > > > > scanning engine is telling you.
> > > > > > >
> > > > > > > > ...I have renamed the Windows update folder...
> > > > > > >
> > > > > > > Why?
> > > > > >
> > > > > > It was suggested in another forum that this be done for
someone
> > > > > > who was having a similar non recognized update problem.
> > > > > > >
> > > > > > > What version of msoe.dll is listed in OE Help > About >
Files,
> > > > > > > please?
> > > > > >
> > > > > > 6.00.2800.1437
> > > > > > >
> > > > > > > Is 'Outlook Express - Q837009' listed in Add/Remove
Programs? Is
> > > > > > > there a similar entry (e.g., Outlook Express - Q123456)
and if
> > > > > > > so, what is it?
> > > > > >
> > > > > > There is an Outllok Express 6 entry and and Outlook Express
> > > > > > Q823353 entry and that is all I can find.
> > > > > >
> > > > > > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive.
Now
> > > > > > > > when I go to Windows Update it says I need "KB837009
Service
> > > > > > > > Pack 1 for Outlook Express 6". I have done this
several
> > > > > > > > times and still get the same update message. I
manually
> > > > > > > > downloaded the patch and tried to install it and a
message
> > > > > > > > came up saying that I needed Service pack 1 for Outlook
> > > > > > > > Express in order to install this. I thought that this
was
> > > > > > > > service pack 1. I have renamed the Windows update
folder and
> > > > > > > > a new one has been created. My version of OE is:
> > > > > > > > 6.00.2800.1123. Other than that annoying problem,
everything
> > > > > > > > is working OK.

.

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