Re: KB837009 update problem

You can't do Step 3 without first doing Step 2. In it's foggy way, the error in Step 3 is telling you that 823353 supersedes the update you want to install (837009).

Most likely you can't uninstall 837009 cos you "renamed the Windows Update folder." Can you perform Step 2 (and then Step 3, etc.) if you "rename it back" first?

I know you tried "reinstalling the OE part again" but have you tried overinstalling both IE and OE, as I suggested and exactly as I outlined?...

> First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> (includes your AV program, Scheduled Tasks, Screensaver, and going
> offline). Start>Run>IE6Setup.exe.  Select Minimal - Custom; Select all
> the parts you use, including OE (but none you didn't originally
> download) and overinstall. Should take about 2 minutes.  Reboot the
> computer.
>
> 6. Now, with AV and all other running processes still closed, check in
> at Windows Update for additional updates and patches you *will* need.
>
> To assure a clean install, your anti-virus application should be
> disabled and all other running processes closed before installing
> anything, including Windows Updates.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security


ldbrw@xxxxxxxxxxxxxxx wrote: 
PA Bear wrote:
> 1. Close OE and disable (turn off) anti-virus application.
>
> 2. Uninstall 'Outlook Express - Q823353' via Add/Remove Programs and
> reboot.

Cannot do that, uninstaller quits.

>
> 3. With OE closed, all IE windows closed, and anti-virus application
> disabled, manually install the 837009 update you'd downloaded earlier.

Still get the same error message that I need to have SP1 installed.  I
thought that this is what I have been trying to install.  Here is the
link for what I have downloaded:
http://download.microsoft.com/download/8/1/0/81030a34-d638-494c-aaaa-9babb069304a/OE6.0sp1-KB837009-x86-ENU.exe

I am using 98SE.
>
> 4. Reboot & check in at Windows Update again.
>
> 5. If still no joy, overinstall IE/OE6:

The version I have of IE6setup.exe is 6.00.2800.1106. I tried
reinstalling the OE part again without any success with the KB837009
update problem. Is there another place where I can get a newer version
of IE6 to try? Thanks
>
> First, close *everything* via CTRL+ALT+DEL except Windows Explorer
> (includes your AV program, Scheduled Tasks, Screensaver, and going
> offline). Start>Run>IE6Setup.exe. Select Minimal - Custom; Select all
> the parts you use, including OE (but none you didn't originally
> download) and overinstall. Should take about 2 minutes. Reboot the
> computer.
>
> 6. Now, with AV and all other running processes still closed, check in
> at Windows Update for additional updates and patches you *will* need.
>
> To assure a clean install, your anti-virus application should be
> disabled and all other running processes closed before installing
> anything, including Windows Updates.
> --
> ~PA Bear
>
>
> ldbrw@xxxxxxxxxxxxxxx wrote:
> > PA Bear wrote:
> > > The error is stating that you already have 837009 (or a successive
> > > OE
> >
> > > cumulative patch) installed, despite what the Windows Update V4
> > > scanning engine is telling you.
> > >
> > > > ...I have renamed the Windows update folder...
> > >
> > > Why?
> >
> > It was suggested in another forum that this be done for someone who
> > was having a similar non recognized update problem.
> > >
> > > What version of msoe.dll is listed in OE Help > About > Files,
> > > please?
> >
> > 6.00.2800.1437
> > >
> > > Is 'Outlook Express - Q837009' listed in Add/Remove Programs? Is
> > > there a similar entry (e.g., Outlook Express - Q123456) and if so,
> > > what is it?
> >
> > There is an Outllok Express 6 entry and and Outlook Express Q823353
> > entry and that is all I can find.
> >
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE) & Security
> > >
> > >
> > > ldbrw@xxxxxxxxxxxxxxx wrote:
> > > > Reinstalled IE 6 and OE 6 ftom files on my hard drive. Now when
> > > > I go to Windows Update it says I need "KB837009 Service Pack 1
> > > > for Outlook Express 6". I have done this several times and still
> > > > get the same update message. I manually downloaded the patch and
> > > > tried to install it and a message came up saying that I needed
> > > > Service pack 1 for Outlook Express in order to install this. I
> > > > thought that this was service pack 1. I have renamed the Windows
> > > > update folder and a new one has been created. My version of OE
> > > > is: 6.00.2800.1123. Other than that annoying problem, everything
> > > > is working OK.
> > > >
> > > > TIA 

.

Relevant Pages

  • Re: Updating win 98 from IE5.x to IE6 SP1
    ... To assure a clean install, your anti-virus application should be disabled ... Try overinstalling IE6-SP1: ... to check in at Windows Update for additional updates and patches. ...
    (microsoft.public.windows.inetexplorer.ie6.browser)
  • Re: IE Script Error in OE when trying to print
    ... One of last week's patches was a Cumulative Security Update for IE ... If your anti-virus application was running in the background when this update was installed, you may have gotten a "dirty" install which may be causing the problem. ... In the same environment, go to Windows Update, download/install KB883939 again and reboot. ...
    (microsoft.public.windows.inetexplorer.ie6.browser)
  • Outlook Express update will not install
    ... The machine is NT 4 Workstation (patched up to date using windows update). ... My re-attempt was with firewall and anti-virus both down. ... > install, your anti-virus application should be disabled and all other ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • sudden slow down of program start up
    ... If you do not, then disable your anti-virus ... then download and install the update again. ... v programs and Windows Update here ... and removing a USB storage device. ...
    (microsoft.public.windowsxp.perform_maintain)
  • Re: Windows XP Home Addition service pack 3 installation
    ... the installations freezes at "RUNNING PROCESSES AFTER ... INSTALL." ... run for over 18 hrs. XP was installed from a registered Windows XP ... Did you use Windows Update or the standalone ...
    (microsoft.public.windowsxp.help_and_support)
Loading