Re: Can't send/rec e-mail - ?reinstall?

Also, she plays on iWon.com

Aha! Tell her that's where her problems started. iWon toolbar and Prize Machine is major hijackware:

http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453079969
http://www.doxdesk.com/parasite/Aornum.html

Going to and playing at iWon.com is *not* safe!

Otherwise, things sound good. I'd strongly urge you to review those two Symantec links in advance, particularly the subpages entitled "Removing Norton AntiVirus 2004 [or 2003] from Windows XP/2000 after Add/Remove Programs does not work". You'll probably need to use one of them.
--
~PA Bear

Barbara Z wrote: 
PA Bear -
Thanks for more info. I assume I can continue to access this thread even
tho' it's archived(?).
I plan on running the RAV scan today or tom'w; I had already run the
Sysclean before you suggested it, but I reran it w/ latest patterns. It
came back clean. As I posted yesterday, I was able to update all the
programs after uninstalling the ZoneAlarm. It's funny 'cuz I already had
disabled it at startup, but something must have been in it that kept
updates from happening. I couldn't check it out, 'cuz it wouldn't even
open.  Everything looks good now, except for that error message in NSW.
Maybe when I ran LiveUpdate, it might have had duplicate files or
something (??)
Also, she plays on iWon.com and after I ran AdAware (and deleted it), the
page doesn't come back the same as she had it.  I think she got hold of
someone and they e-mailed her something about the cookies. I'll see what I
can do.
I'm planning on going there today and un-installing and re-installing the
NSW following your reply of 5/16.
I'll try to repost once everything's all set.
Thanks again for all your help.

> This thread archived:
> http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/888f20aaaf01b6c2/273e992fdab24d64?q=%22Can%27t+send%2Frec+e-mail%22&rnum=1&hl=en#273e992fdab24d64
> or http://snipurl.com/exmb
>
> 1. Barbara, see my reply on 1 May-05:
> http://groups-beta.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/msg/a8519f2f4a916a37?hl=en
>
> Have you run these anti-virus scans yet?
>
> 2. IN RE the Symantec Integrator error message:
>
> Error: "Symantec Integrator could not initialize the current frame
> class..." when starting Norton AntiVirus:
> http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2002100715380506
>
> <QP>
> This problem can also be caused by a corrupted installation of Norton
> AntiVirus. To fix the problem, you must uninstall Norton AntiVirus,
> clean boot the computer (start the computer in a special way), and then
> reinstall the program. Read the page for your version of Norton
> AntiVirus for detailed steps:
>
> Norton AntiVirus 2004: Uninstalling and reinstalling Norton AntiVirus
> 2004 http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003090415405206
>
> Norton AntiVirus 2003: Uninstalling and reinstalling Norton AntiVirus
> 2003 http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906
> </QP>
>
> Symantec Support
> http://www.symantec.com/techsupp/index.html
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Barbara Z wrote:
> > Did try renaming the hosts files (checked them in notepad, but they
> > looked fine - no security websites listed there.) I also referred to
> > the security response that Pa Bear had mentioned, so I had all that
> > info.
> >
> > Decided to uninstall the Zonealarm (had talked to Adelphia this AM
> > also) and BINGO! We now can do all the updates (Live Update, AdAware,
> > SpyBot, etc.) and the computer shuts down.
> >
> > One problem - SpyBot popped up some screens for Symantec. I allowed
> > the changes 'cuz we had done the Live Updating, But I'm wondering if I
> > erroneously allowed a deletion I shouldn't have.
> > The message when I clicked on NSW was -
> > "Symantec Integrator
> > Symantec Integrator could not initialize the current frame class.
> > Please make sure that you did not directly run the integrator."
> >
> > I had just done all the updates and enabled the MS Firewall; I had
> > restarted and figured I'd get these scans started so I could leave,
> > and trouble starts! Please advise.
> <snip> 

.

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