Re: Can't send/rec e-mail - ?reinstall?

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Barbara,

I don't like system works, in my experience it seems almost as if it creates
problems to "Fix" them but maybe I was just unlucky with it (repeatedly) :)

I also believe there have been problems with Zone Alarm since they took it
upon themselves to ad stuff to their previously good firewall. In any case I
suspect some of these things running in the background will conflict with
each other, but of course we don't know for sure.

Look for a file called HOSTS --- just HOSTS, no extension and see how it
looks using notepad. It can be used to block websites and unless the user
has chosen to use it it should do no harm to rename it and see what happens.

I don't know if it's the same as it used to be but if you decide to
uninstall zone alarm first disable it's run at startup option and then
reboot, make sure it's not running then uninstall. If you don't do this with
older versions the firewall keeps running but the control panel won't work
so you may have to reinstall and then do the above.

Charlie

"Barbara Z" <BarbaraZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D90B3927-FBAE-46F0-A314-51124114773C@xxxxxxxxxxxxxxxx
>I cannot get back to this 'til next week, but she still can't shut down the
> right way. (We did fix the OE problem - see reply to Bruce above.)
> She has NSW, AdAware, SpyBot, SpywareBlaster, MS AntiSpyware, and
> ZoneLabs.
> None of these are updating on their own. "Cannot find server" etc, even
> tho'
> we are on the Internet. I can update thru Intelligent Updater of NAV, so
> at
> least that's OK. We ran it last night in Safe Mode - no viruses. When I
> click
> on ZoneLabs, nothing happens. Any ideas here? Again, I can't get back to
> it
> 'til next week. Thanks
> --
> Barb Zakrzewski
>
>
> "PA Bear" wrote:
>
>> Inline:
>>
>> Barbara Z wrote:
>> > Sunday AM - I brought computer back to her in order to use cable (I
>> > have
>> > dial-up.).
>> > We went to msn home page and hit mail icon - opens Outlook Express.
>> > Tried
>> > to
>> > receive/ send mail - got the following Error message(s):
>> > ** Your server has unexpectedly terminated the connection. Possible
>> > causes
>> > for this include server problems, network problems, or a long period of
>> > inactivity. Account: 'mail.adelphia.net', Server: 'mail.adelphia.net',
>> > Protocol: SMTP, Port: 25, Secure (SSL): No, Error number: 0x800CCC0F.
>> > ** (same exact wording as above except:) Protocol: POP3, Port:110,
>> > (same
>> > to end).
>> >
>> > I didn't have time to do anything more.
>>
>> What Bruce said.
>>
>> > Again, can use Internet OK, but can't update AdAware, SpyBot etc.
>> > (can't
>> > on
>> > dial-up either). Also, computer is not shutting down on its own, but
>> > will
>> > go into Standby OK.
>> > Probably several problems here; I'm trying to take care of O.E. one
>> > first,
>> > but maybe they're all intertwined.
>> <snip>
>>
>> No doubt.
>>
>> Assuming her Norton AntiVirus (NAV) subscription is current, can you
>> manually seek & install updates? The first order of business would be to
>> run a full system scan with NAV in Safe Mode. See
>> http://aumha.net/viewtopic.php?t=5878
>>
>> If updating NAV is impossible, you might:
>>
>> 1. Run at least two (2) of these free, online scans:
>> http://aumha.org/secure.php#freeav
>>
>> (I'd recommend selecting RAV as the second scan => Check the Autoclean
>> option before scanning!)
>>
>> 2. Download Sysclean and the current Controlled Pattern Release (CPR)
>> file
>> to one (1) folder on your machine, save the folder to CD, transfer it to
>> her
>> machine and then scan, per http://aumha.net/viewtopic.php?t=10610
>>
>> You're truly a Knight in Shining Armor for this neighbor, Barbara, but
>> sometimes the dragon's just too big for such a knight to slay. Consider
>> cutting your losses and taking the machine to a reputable, independent
>> neighborhood shop (i.e., not CompUSA, Best Buy, etc.) where they can (1)
>> backup her data, (2) format and reinstall Windows, and (3) bring the data
>> back to the "new" machine. I'd also have them take care of everything
>> here
>> before returning the machine to its owner:
>>
>> Before You Connect a New Computer to the Internet
>> http://www.cert.org/tech_tips/before_you_plug_in.html
>>
>> This would include installing WinXP SP2 (and all post-SP2 updates), if it
>> wasn't pre-installed when she bought it.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE) & Security
>>
>>


.

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