Re: Can't send/rec e-mail - ?reinstall?

I cannot get back to this 'til next week, but she still can't shut down the
right way. (We did fix the OE problem - see reply to Bruce above.)
She has NSW, AdAware, SpyBot, SpywareBlaster, MS AntiSpyware, and ZoneLabs.
None of these are updating on their own. "Cannot find server" etc, even tho'
we are on the Internet. I can update thru Intelligent Updater of NAV, so at
least that's OK. We ran it last night in Safe Mode - no viruses. When I click
on ZoneLabs, nothing happens. Any ideas here? Again, I can't get back to it
'til next week. Thanks
--
Barb Zakrzewski


"PA Bear" wrote:

> Inline:
>
> Barbara Z wrote:
> > Sunday AM - I brought computer back to her in order to use cable (I have
> > dial-up.).
> > We went to msn home page and hit mail icon - opens Outlook Express. Tried
> > to
> > receive/ send mail - got the following Error message(s):
> > ** Your server has unexpectedly terminated the connection. Possible
> > causes
> > for this include server problems, network problems, or a long period of
> > inactivity. Account: 'mail.adelphia.net', Server: 'mail.adelphia.net',
> > Protocol: SMTP, Port: 25, Secure (SSL): No, Error number: 0x800CCC0F.
> > ** (same exact wording as above except:) Protocol: POP3, Port:110, (same
> > to end).
> >
> > I didn't have time to do anything more.
>
> What Bruce said.
>
> > Again, can use Internet OK, but can't update AdAware, SpyBot etc. (can't
> > on
> > dial-up either). Also, computer is not shutting down on its own, but
> > will
> > go into Standby OK.
> > Probably several problems here; I'm trying to take care of O.E. one first,
> > but maybe they're all intertwined.
> <snip>
>
> No doubt.
>
> Assuming her Norton AntiVirus (NAV) subscription is current, can you
> manually seek & install updates? The first order of business would be to
> run a full system scan with NAV in Safe Mode. See
> http://aumha.net/viewtopic.php?t=5878
>
> If updating NAV is impossible, you might:
>
> 1. Run at least two (2) of these free, online scans:
> http://aumha.org/secure.php#freeav
>
> (I'd recommend selecting RAV as the second scan => Check the Autoclean
> option before scanning!)
>
> 2. Download Sysclean and the current Controlled Pattern Release (CPR) file
> to one (1) folder on your machine, save the folder to CD, transfer it to her
> machine and then scan, per http://aumha.net/viewtopic.php?t=10610
>
> You're truly a Knight in Shining Armor for this neighbor, Barbara, but
> sometimes the dragon's just too big for such a knight to slay. Consider
> cutting your losses and taking the machine to a reputable, independent
> neighborhood shop (i.e., not CompUSA, Best Buy, etc.) where they can (1)
> backup her data, (2) format and reinstall Windows, and (3) bring the data
> back to the "new" machine. I'd also have them take care of everything here
> before returning the machine to its owner:
>
> Before You Connect a New Computer to the Internet
> http://www.cert.org/tech_tips/before_you_plug_in.html
>
> This would include installing WinXP SP2 (and all post-SP2 updates), if it
> wasn't pre-installed when she bought it.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
>
.

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