Re: Can't send/rec e-mail - ?reinstall?

Sunday AM - I brought computer back to her in order to use cable (I have
dial-up.).
We went to msn home page and hit mail icon - opens Outlook Express. Tried to
receive/ send mail - got the following Error message(s):
** Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'mail.adelphia.net', Server: 'mail.adelphia.net',
Protocol: SMTP, Port: 25, Secure (SSL): No, Error number: 0x800CCC0F.
** (same exact wording as above except:) Protocol: POP3, Port:110, (same
to end).

I didn't have time to do anything more.
Again, can use Internet OK, but can't update AdAware, SpyBot etc. (can't on
dial-up either). Also, computer is not shutting down on its own, but will
go into Standby OK.
Probably several problems here; I'm trying to take care of O.E. one first,
but maybe they're all intertwined.

Please be patient with replies as I do this "on the side", and will probably
only be able to reply in evenings.
--
Barb Zakrzewski


"PA Bear" wrote:

> > She started having trouble - can't send/receive e-mail. I had her call
> > Adelphia (cable company). They suggested uninstalling and reinstalling
> > Outlook Express.
>
> Horse hockey! What happens when she tries to send/receive?
>
> > ...I've run SpyBot and AdAware (not updated) and didn't get
> > too many objects to delete (4 and 10).
>
> Running either w/out current database is a waste of time IMO.
>
> > NAV is updated thru Intelligent Updater
> > to 4/26/05.
>
> Configure NAV to seek upates daily at a time when the machine is usually
> running and connected to the 'net. Also configure it to run a full system
> scan shortly after seeking/installing updates (also daily). Anything less
> is simply insufficient these days.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> Barbara Z wrote:
> > I'm helping an elderly neighbor with her Dell Dimension 4500S w/ Windows
> > Xp.
> > She started having trouble - can't send/receive e-mail. I had her call
> > Adelphia (cable company). They suggested uninstalling and reinstalling
> > Outlook Express. How do I do this correctly? I have her OS CD if
> > necessary.
> > You can get to the Internet OK otherwise.
> > I also noticed other problems; I'm not sure if they're related. I was
> > helping her with system maintenance and I couldn't get AdAware or SpyBot
> > to
> > download updates. I uninstalled AdAware and tried to reinstall it from
> > Lavasoft page, but the window never came up to "Save" or "Open" the
> > download. It just sat at the download page looking like it was doing
> > something, but it wasn't. I also tried the SpywareBlaster download. When I
> > tried to check for updates, it said (not exact words): server connection
> > or
> > firewall problem or ? (can't remember exact wording). I then tried to open
> > ZoneAlarm to check settings to seeif it was causing these problems, but it
> > doesn't open. I've run SpyBot and AdAware (not updated) and didn't get
> > too many objects to delete (4 and 10). Also ran Stinger, Sysclean, and
> > Norton - all supposedly clean. Any ideas? Could the firewall be causing
> > the problem?? Or a hidden virus?? NAV is updated thru Intelligent
> > Updater
> > to 4/26/05. Again, I'm not sure if these problems are related or not. Any
> > help appreciated.
>
>
.

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