Re: Can't send/rec e-mail - ?reinstall?

Thanks for reply. Please follow trail with Pa Bear.
--
Barb Zakrzewski


"Charlie Tame" wrote:

> Barb, Bruce is right, if there's an error message it may be a quick fix.
>
> Some tips on spyware you may not have seen (May be a good guess on your
> part)
> http://www.microsoft.com/windowsxp/using/security/expert/honeycutt_spyware.mspx
>
> And this utility is easier to use than AdAware, and works well for me,
> however just like AdAware it can delete some things which will stop your
> network connectivity if the spyware has messed with it.
> http://www.microsoft.com/athome/security/spyware/software/default.mspx
>
> With OE running go tools>accounts and hit the mail tab. Double click each
> account name to get to properties ***. Under the "Servers" tab check
> what's there.
>
> If it says something like "LocalHost" or "127.0.0.1" it probably means
> Norton is intercepting mail to scan for viruses and it's generally accepted
> here that is a bad thing, find the settings in Norton to turn email scanning
> OFF then set the server names to the ISP settings. That should be a server
> name like mail.adelphia.net or similar.
>
> The firewall in XP is unlikely to be causing it, but it could, similarly if
> it's Norton Internet Security firewall that could be a problem, but the
> email scanning is a likely place to start and also see if she has recently
> installed any spam blocking software. Most of the free stuff is okay but it
> could have been damaged. Basically ask her if she can remember doing
> anything just before the problem started.
>
> I don't think reinstalling OE ever answers many questions, it's not usually
> OE that gets messed up but the settings or it's data files.
>
> Charlie
>
>
>
>
> "Barbara Z" <BarbaraZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:5FE95571-1501-4884-8160-07E762F572CD@xxxxxxxxxxxxxxxx
> > I'm helping an elderly neighbor with her Dell Dimension 4500S w/ Windows
> > Xp.
> > She started having trouble - can't send/receive e-mail. I had her call
> > Adelphia (cable company). They suggested uninstalling and reinstalling
> > Outlook Express. How do I do this correctly? I have her OS CD if
> > necessary.
> > You can get to the Internet OK otherwise.
> > I also noticed other problems; I'm not sure if they're related. I was
> > helping her with system maintenance and I couldn't get AdAware or SpyBot
> > to
> > download updates. I uninstalled AdAware and tried to reinstall it from
> > Lavasoft page, but the window never came up to "Save" or "Open" the
> > download.
> > It just sat at the download page looking like it was doing something, but
> > it
> > wasn't. I also tried the SpywareBlaster download. When I tried to check
> > for
> > updates, it said (not exact words): server connection or firewall problem
> > or
> > ? (can't remember exact wording). I then tried to open ZoneAlarm to check
> > settings to seeif it was causing these problems, but it doesn't open.
> > I've
> > run SpyBot and AdAware (not updated) and didn't get too many objects to
> > delete (4 and 10). Also ran Stinger, Sysclean, and Norton - all supposedly
> > clean. Any ideas? Could the firewall be causing the problem?? Or a
> > hidden
> > virus?? NAV is updated thru Intelligent Updater to 4/26/05. Again, I'm
> > not
> > sure if these problems are related or not. Any help appreciated.
> > --
> > Barb Zakrzewski
>
>
>
.

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