Re: Can't send/rec e-mail - ?reinstall?

We are 100% volunteer. We were helped in the past and just
feel like giving back to help others. See:
http://mvp.support.microsoft.com/

For your problem:

Error 0x800ccc0d or 0x800ccc0f or 0x800ccc19 when Receiving
or Sending E-Mail
http://support.microsoft.com/?kbid=813514

Turn off the e-mail scanning in your anti-virus.
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2001082921552806?Open

You are still protected:
http://snipurl.com/bmf6

If you have an Anti-Spam program, that can also be the cause
of the error.

   Bruce Hagen
MS-MVP - (IE/OE)
       ~IB-CA~

"Barbara Z" <BarbaraZ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:B575F1EE-050D-4F78-ADED-1A538E902848@xxxxxxxxxxxxxxxx
Sunday AM - I brought computer back to her in order to use cable (I have
dial-up.).
We went to msn home page and hit mail icon - opens Outlook Express. Tried to
receive/ send mail - got the following Error message(s):
** Your server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity. Account: 'mail.adelphia.net', Server: 'mail.adelphia.net',
Protocol: SMTP, Port: 25, Secure (SSL): No, Error number: 0x800CCC0F.
** (same exact wording as above except:) Protocol: POP3, Port:110, (same
to end).

I didn't have time to do anything more.
Again, can use Internet OK, but can't update AdAware, SpyBot etc. (can't on
dial-up either). Also, computer is not shutting down on its own, but will
go into Standby OK.
Probably several problems here; I'm trying to take care of O.E. one first,
but maybe they're all intertwined.

Please be patient with replies as I do this "on the side", and will probably
only be able to reply in evenings.
--
Barb Zakrzewski


"PA Bear" wrote:

> She started having trouble - can't send/receive e-mail. > I had her call
> Adelphia (cable company). They suggested uninstalling > and reinstalling
> Outlook Express.

Horse hockey! What happens when she tries to send/receive?

> ...I've run SpyBot and AdAware (not updated) and didn't > get
> too many objects to delete (4 and 10).

Running either w/out current database is a waste of time IMO.

> NAV is updated thru Intelligent Updater
> to 4/26/05.

Configure NAV to seek upates daily at a time when the machine is usually
running and connected to the 'net. Also configure it to run a full system
scan shortly after seeking/installing updates (also daily). Anything less
is simply insufficient these days.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Barbara Z wrote:
> I'm helping an elderly neighbor with her Dell Dimension > 4500S w/ Windows
> Xp.
> She started having trouble - can't send/receive e-mail. > I had her call
> Adelphia (cable company). They suggested uninstalling > and reinstalling
> Outlook Express. How do I do this correctly? I have her > OS CD if
> necessary.
> You can get to the Internet OK otherwise.
> I also noticed other problems; I'm not sure if they're > related. I was
> helping her with system maintenance and I couldn't get > AdAware or SpyBot
> to
> download updates. I uninstalled AdAware and tried to > reinstall it from
> Lavasoft page, but the window never came up to "Save" or > "Open" the
> download. It just sat at the download page looking like > it was doing
> something, but it wasn't. I also tried the > SpywareBlaster download. When I
> tried to check for updates, it said (not exact words): > server connection
> or
> firewall problem or ? (can't remember exact wording). I > then tried to open
> ZoneAlarm to check settings to seeif it was causing > these problems, but it
> doesn't open. I've run SpyBot and AdAware (not > updated) and didn't get
> too many objects to delete (4 and 10). Also ran Stinger, > Sysclean, and
> Norton - all supposedly clean. Any ideas? Could the > firewall be causing
> the problem?? Or a hidden virus?? NAV is updated thru > Intelligent
> Updater
> to 4/26/05. Again, I'm not sure if these problems are > related or not. Any
> help appreciated.



.

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