Re: The message cannot be sent. An error has occurred.

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Hi Gerry,

With a reply can the address be deleted and then typed in and the reply sent
successfully?

--
Tim K.
aka Kuay Tim
MS-MVP - (IE/OE)
Lynnwood, WA
*
"gerryf" <gerryf@xxxxxxxxxxx> wrote in message
news:%23bWucglSFHA.1452@xxxxxxxxxxxxxxxxxxxxxxx
A most concise and thorough suggestion--thank you, I will work it in with
the the other advice and hopefully all will be well.

I had already backed up the message store folder just in case since the user
has an elaborate folder scheme with messages stored from over a year and I
was concerned about losing the data, but it had not occured to me that the
various folders could be the cause since the problem seems to occur only
with replies and not to new sends.

I was absolutely certain it was the fault of the senders header until I send
10 identical emails from my own accounts--but here's the most annoyiing
thing....the problem is inconsistant

Probably 60 percent of the time it works, but 40 percent of the time it does
not.

"Kuay Tim" <TimJohn@xxxxxxx> wrote in message
news:uE$H8VgSFHA.244@xxxxxxxxxxxxxxxxxxxxxxx
> Hi GerryF,
>
> There is likely damage to a file in the message store. This is often the
> Outbox when a message cannot be sent, but your issue has an unusual twist
in
> that new messages can be sent successfully. Other files are also used in
> sending. These include the Sent Items and Folders DBX files. Before doing
> more than deleting the Outbox.dbx file I'd suggest backing up the message
> store folder. Messages can later be imported from the back up folder if
the
> need arises.
>
> More Information
>
> Open the Store Folder
> Instead of using search the store folder can be opened directly. Each
> identity has its own store folder.
>
> In Outlook Express click on Tools, Options, Maintenance tab...Store
Folder.
> Place the cursor at the left of the text of the path to the folder.
> Drag the cursor to the right until the text scrolls to the end.
> Right-click on the text and choose Copy.
> In the Start, Run box right-click Paste. Click OK to open the store
folder.
>
> Using Keyboard Shortcuts for Transfer of the Folder Path
> Courtesy of: Jim Pickering, MVP-Outlook Express
> An even easier method when opening that page is to use the Tab to
> highlight the folder location, then Ctrl+C and close OE, then use
Start/Run
> and Ctrl+V. Same caveat about hidden files applies but can be easily
> modified in Explorer by using Tools/Folder Options.
>
> Close Outlook Express before renaming or deleting a DBX file.
>
> Click Start, point to Find, and then click Files or Folders.
> In the Named box, type Outbox.dbx.
> In the Look in box, click your primary hard disk (usually drive C), and
then
> click Find Now. You may need to include hidden files and folders for your
> search.
> Right-click the Outbox.dbx file that appears, and then click Rename. It is
> okay to delete the file instead.
> Type Outbox.old, and then click OK.
> Restart Outlook Express to rebuild the Outbox.dbx file, and then send a
> message.
>
> OLEXP: How to Back Up and Recover Outlook Express Data
> http://support.microsoft.com/default.aspx?scid=kb;en-us;270670
>
> See Inside OE to understand what will occur when Folders.dbx is replaced.
> http://insideoe.com/files/store.htm#deldbx
>
> --
> Tim K.
> aka Kuay Tim
> MS-MVP - (IE/OE)
> Lynnwood, WA
> *
> "gerryf" <gerryf@xxxxxxxxxxx> wrote in message
> news:em7ZUmfSFHA.2604@xxxxxxxxxxxxxxxxxxxxxxx
> OK, got one I haven't seen before
>
> Outlook Express 6, all updates applied. Sending new messages works fine,
but
> any reply results in the message
>
> "The message cannot be sent. An error has occurred." in a small message
box
> instantly after hitting the reply button...
>
> This is not the normal error about message cannot be sent with a variety
of
> different explanations...just a small message box....
>
> Checked the KB and this was not it.,,,
>
>



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