Re: Jack's problem


"Bill W." <wielert@xxxxxxxxxxxxx> wrote in message
news:e0PJ1j9RFHA.3664@xxxxxxxxxxxxxxxxxxxxxxx
> My friend, Jack, has been having many problems with his compute. It runs
> WinXP/SP2 on a less than one year old Dell. 256mb ram.
> He reports the following:
> < Went right from there back to Outlook Express to give you the above
> report only to find the same curious reactions that I had experienced last
> night. The contacts panel in lower left of screen quivering with the print
> fading and brightening momentarily with the quivering, and upon clicking
> "compose new msge" at either spot getting a panel entitled NEW MESSAGE
> where
> normally I would type out a reply to your msge. But that panel is
> transparent and unactionable except forthe lined borders and title of the
> panel. So on clicking the x in the upper right corner of the otherwise
> transparent panel to turn it off, that whole panel goes from transparent
> to
> blank white, not transparent. Trying to x that out results in the
> following
> panel:
> "End Program-New message
> "This Program is not responding
>>end of quote.
> I am about to suggest going to this site:
> http://support.microsoft.com/?kbid=318378
> If there is an easier solution, please advise.
> Thanks,

Any *exact* error messages?

His current Identity may be damaged?

Have him try one of his accounts in a new Identity first off,
OE>File>Identities>Add new identity. If all is well, import the messages
and other account details from the old Identity before deleting it
File>Identities>Manage Identities.

Don't use default folders, Inbox, Sent Items etc to archive messages. Move
them to local folders created for the purpose.

Have him turn off email scanning by his AV prog', it serves no useful
purpose & is known to cause folder corruption in OE.
HTH?

--
Regards Steve.
MS-MVP. IE/OE.


.

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