Re: Incoming Messages Disappearing

"AURamsen" <AURamsen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:7E8A947E-C596-46FD-8A39-BC06113DE378@xxxxxxxxxxxxxxxx 
One of our clients is having a problem with Outlook Express 6.0.  They are
running on a Windows 2000 machine with all the latest service packs.

When OE checks for new email, it is connecting correctly to the mail server,
downloads the messages and correctly terminating the session.  The messages,
however, are disappearing.
<snip> 
We then thought maybe a corrupted dbx file in OE may be causing this.  We
backed up the client's mail folders, completely removed OE from the computer,
and put on a fresh install.


What exactly did you do to "completely remove" OE and do a "fresh install"?

If you did not remove the OE registry keys then you did not remove the important part. Try creating a new Identity and test the mail account there. File|Identities|Add New Identity. In the new Identity create the email account manually, that is, do not import it.

--
Tom Koch, MVP for IE/Outlook Express
http://www.insideoutlookexpress.com
or http://www.insideoe.com
Awareness is free.


.

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