RE: Incoming Messages Disappearing
- From: "monique lopez" <moniquelopez@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 31 Mar 2005 00:43:01 -0800
"AURamsen" wrote:
> G'day to all from Australia
>
> One of our clients is having a problem with Outlook Express 6.0. They are
> running on a Windows 2000 machine with all the latest service packs.
>
> When OE checks for new email, it is connecting correctly to the mail server,
> downloads the messages and correctly terminating the session. The messages,
> however, are disappearing. They cannot be found anywhere. No error message
> is displayed for the session - it appears that all is working correctly, but
> the messages are nowhere to be found. When then checking the mailbox via a
> webmail session, all the incoming messages are still there - they have not
> been deleted when OE checked.
>
> We have thought maybe a corrupted message was preventing the rest of the
> messages from coming in, and have tried moving all but one of the incoming
> messages to a temp folder (via webmail), though OE still does not display the
> message after supposedly retrieving it. The message is still showing in the
> webmail inbox, but no message appears in OE.
>
> We then thought maybe a corrupted dbx file in OE may be causing this. We
> backed up the client's mail folders, completely removed OE from the computer,
> and put on a fresh install. When then checking for new mail, we still get
> the same problem - OE connects, downloads the messages, disconnects but the
> email is nowhere to be found.
>
> Any thoughts would be appreciated.
>
> AURamsen
.
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- Incoming Messages Disappearing
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