Won't connect to the internet - just hangs

From: Dianna Ross (dianna_ross_at_hotmail.com)
Date: 03/12/05 

Date: Sat, 12 Mar 2005 10:39:03 -0800

Guidance & assistance is sort in reference to:-
Outlook Express Ver 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) not connecting
to the internet.

The following two Error messages are being generated and I'm unable to
rectify the problem.

Unable to poll for new messages on your HTTP server. Account:
'dianna_ross', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: 'Redirected', Port: 0, Secure(SSL): No,
Error Number: 0x80004005

Header download for the 'Inbox' folder did not complete. Account:
'dianna_ross', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: 'Redirected', Port: 0, Secure(SSL): No,
Error Number: 0x80004005

Have to-date re-formated my hard disk 5 times and loaded a clean install of
XP, then loaded SP2 (twice I tried SP1 first but that didn't help either) and
then gone online and updated all the outstanding 'High priority & Optional
Software updates'.If I don't load the updates, it works without a hiccup, but
after loading them, problem time.

Have been to Microsoft Website and actioned the following articles
Article ID : 224535
Article ID : 318378
Article ID : 315341
Article ID : 312451
Article ID : 220852
Article ID : 296512
pluse the article that covered installing the original version of XP over
the top the current.
A couple of those articles leave your machine in a worse state than before
you start them.
None of them have worked, I have not loaded any other program what-so-ever
during these resets however I have 2 hardware items that need to be
installed, Web camera & a TV card.
Is there an article that I have missed or is there something plainly obvious
that I just keep overlooking?
Your assistance is appreciated. (As I currently don't have anything on the
computer except XP I am happy to activate Remote Assistance for viewing if
this would help)

Dianna Ross
GMT +(08:00) Perth, Western Australia
E-mail: dianna_ross@hotmail.com

My computer information is listed below, my locality is in Perth, Western
Australia so I have all language and locality settings changed to reflect
this.
The computer is connected to a simple Home network with 2 other computers
utilising an ADSL 512 broadband line for internet access.

Computer System Information
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
Activation Status Activation Pending (30 days remaining)
System Name STUDY
System Manufacturer VIA Technologies, Inc.
System Model VT8367-8233
System Type X86-based PC
Processor x86 Family 6 Model 6 Stepping 2 AuthenticAMD ~1544 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 03/04/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name STUDY\Dianna
Time Zone W. Australia Standard Time
Total Physical Memory 256.00 MB
Available Physical Memory 114.27 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 618.27 MB
Page File C:\pagefile.sys

Relevant Pages

  • Re: Internet Sharing on SBS 2003
    ... Internet connection sharing is not the way to go ... Please do not email me directly for assistance. ... From the Server I can see the web but I cannot configure the Server ...
    (microsoft.public.backoffice.smallbiz2000)
  • Re: Do you think this is a server issue or other?
    ... If you're there when it happens, you can rule out something like the cleaning person unplugging the network switch to plug in the vacuum cleaner. ... I suppose you could also have something not on the server causing this - all the workstations scheduled to do an AV deep scan at the same time, ... I realized this because the lady who gave told me this is probably referring not being able to send email as an internet issue. ... came in Monday moring and got the same error messages on network, ...
    (microsoft.public.windows.server.sbs)
  • Re: How to you debug internal server error message
    ... Under IE, Internet Options | Advanced, disable Show Friendly Error messages. ... FrontPage Resources, WebCircle, MS KB Quick Links, etc. ... > full access to the server. ...
    (microsoft.public.frontpage.client)
  • Re: Clients cant connect (updated!)
    ... I rec similar error messages but I cannot ping the server, ... > Server gets on the internet. ...
    (microsoft.public.windows.server.sbs)
  • Re: 2 servers, 2 different behaviors - internal server error
    ... The IIS log files are in: ... disable "Show Friendly HTTP Error Messages" and you will ... In Internet Explorer, Tools->Internet Options, click the Advanced tab. ... I have a server which is having this error when I make a SOAP request. ...
    (microsoft.public.inetserver.iis)