Re: Blank From column in Sent Items folder

From: Jim Pickering (jimp_at_mvps.0rg)
Date: 03/04/05 

Date: Thu, 3 Mar 2005 18:49:21 -0800

hmoex@hotmail.com used to be the default address to inquire about problems
with Hotmail. But Hotmail is going through changes right now, including
disabling the integration with Outlook Express for all users other than
those who elect to have a paid account in the next few months. In any case,
it's worth a try to solicit some help from that address. I prefer to use
the web interface for Hotmail since it's easy to do and I don't have the
added overhead of an additional Inbox and other folders to contain the
Hotmail messages. Your choices may be different. Good luck. 

-- 
Jim Pickering, MVP, Outlook Express
Please reply to newsgroup only.
"Ken F. Innes" <primehalo@hotmail.com> wrote in message 
news:%23tTllNGIFHA.3612@TK2MSFTNGP09.phx.gbl...
This is hard to say whether it's a bug in Hotmail or Outlook Express, since 
the problem comes into play only when the two are used together. I use 
Outlook Express most of the time, and only rarely actually use Hotmail in a 
web browser. But I highly doubt it has anything to do with double byte 
languages, as it happens with any and all messages, even ones I send to 
myself.
I just went to Hotmail to check out what it displays in the "Sent Messages" 
folder. All messages had my name in the "To" column (no "From" column was 
listed). I then sent a test e-mail from Hotmail (checking the "Copy Message 
to Sent Folder" checkbox) and went to the "Sent Messages" folder, where the 
"To" column properly displayed the person I sent the message to.
So, sending a message from Outlook Express will put the proper information 
in the columns for Outlook Express, and sending a message from Hotmail will 
put the proper information in the columns for Hotmail, but when Hotmail 
retrieves information from Outlook Express or Outlook Express retrieves 
information from Hotmail then the wrong information gets put in the "To" and 
"From" columns.
So who am I supposed to tell about this problem so it can get fixed? Hotmail 
people or Outlook Express people? I can't seem to find a newsgroup for 
Hotmail, and I've been all over Hotmail's "Help" and can't find anywhere to 
submit a bug report.
----- original message -----
It could be a glitch in Hotmail.  I don't use Hotmail enough to have seen
the problem although I suspect it could come up if you receive mail where
users have encoded with a double byte language, as is common with many Asian
countries.  Sorry.
-- 
Jim Pickering, MVP, Outlook Express
Please reply to newsgroup only.
"Ken F. Innes IV" <primehalo@hotmail.com> wrote in message
news:O8lKW4CIFHA.3612@TK2MSFTNGP09.phx.gbl...
> Nope, I tried that after reading other newsgroup posts and that doesn't
> fix it. I tried all four encodings: Western European (ISO), Western
> European (Windows), US-ASCII, Latin 9 (ISO).
>
> The problem only happens with the From and To columns on the Sent Items
> folder for messages that are downloaded from Hotmail. Messages I send from
> Outlook Express on my Windows XP machine show up fine on my Windows XP
> Outlook Express, and the same holds true for my Windows 98 machine. But
> when I send a message on XP, and then my 98 downloads it, the From column
> is empty and the To column contains my name.
>
> I've also tried swapping the position of the columns, but that makes no
> difference. I saved two messages to my desktop so I could look at them in
> a text editor, one message where the columns display correctly and one
> where it didn't. Here's what I see:
>
> Correctly Displayed Message:
>
> From: "Ken F. Innes IV" <my@email>
> To: "My Friend" <friends@email>
> Subject: Subject Line
> Date: Wed, 2 Mar 2005 11:20:06 -0800
> MIME-Version: 1.0
> Content-Type: text/plain;
> format=flowed;
> charset="iso-8859-1";
> reply-type=original
> Content-Transfer-Encoding: 7bit
> X-Priority: 3
> X-MSMail-Priority: Normal
> X-Mailer: Microsoft Outlook Express 6.00.2900.2180
> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>
> Text of the email.
>
>
> Incorrectly Displayed Message:
>
> Message-ID: <BAY101-DAV21F47716689C43897FFBBA65B0@phx.gbl>
> Received: from 68.189.96.212 by BAY101-DAV2.phx.gbl with DAV;
> Thu, 03 Mar 2005 00:49:50 +0000
> X-Originating-IP: [68.189.96.212]
> X-Originating-Email: [my@email]
> X-Sender: my@email
> From: "Ken Innes IV" <my@email>
> To: "My Friend" <friends@email>
> Subject: Subject Line
> Date: Wed, 2 Mar 2005 16:47:33 -0800
> MIME-Version: 1.0
> Content-Type: text/plain;
> charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> X-Priority: 3
> X-MSMail-Priority: Normal
> X-Mailer: Microsoft Outlook Express 6.00.2800.1437
> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
>
> Text of the email.
>
> ----- original message -----
>
> Almost all users  have fixed this by going to Tools | Options | Read |
> Fonts
> and choosing Western European (ISO) as their default encoding.  If that
> does
> not work for you, I have no idea what the problem may be.
> -- 
> Jim Pickering, MVP, Outlook Express
> Please reply to newsgroup only.
>
>
> "Ken F. Innes IV" <primehalo@hotmail.com> wrote in message
> news:e0TFgt7HFHA.580@TK2MSFTNGP15.phx.gbl...
>>I use Outlook Express 6 with my Hotmail account, and my problem is that
>>for every message downloaded from Hotmail to the Sent Items folder of
>>Outlook Express, the From column is blank and the To column contains my
>>name. For messages that I send with Outlook Express, the From and To
>>columns contain the appropriate information. I then did an experiment
>>where I deleted the Sent Items .dbx file and had Outlook Express
>>re-syncronize all message. And as to be expected, the result was that the
>>>From column was empty for all messages and the To column contained my
>>name.
>>
>> Now, the incorrect information is only for the columns in the list of
>> messages. If I actually click on the message, the proper From and To
>> fields show up in the Preview Pane Header (and also if I actually open
>> the message). I probably don't need to mention this, but the problem has
>> nothing to do with the font encoding like I've read about in other
>> newsgroup posts about blank From columns.
>>
>> So...anyone else experience this? Know why it happens? Know of a  way to
>> fix it? It happens on both my Windows XP (SP2) machine and my Windows 98
>> (SE) machine.
>>

Relevant Pages

  • Re: Erasing downloaded messages on Hotmail erases them in Outlook
    ... independent of the Hotmail server, but it also removes them from the Hotmail ... Right now my Outlook 2003 folder configuration looks like this (hierarchy ...
    (microsoft.public.outlook)
  • Re: All my hotmail is gone
    ... folder in Windows Explorer rather than inside Outlook Express? ... files and then drag these into the Hotmail inbox inside your email program. ... I tried what you explained, and I do have a backup of all my emails, ...
    (microsoft.public.mac.office.entourage)
  • Re: new user to Outlook 2002
    ... I took a look at the 1st suggestion and it suggests "Add a new folder named ... If I right-click on the Hotmail account folder then goto Properties>Home ... Teach Yourself Outlook 2003 in 24 Hours ...
    (microsoft.public.outlook)
  • Re: Outlook e.mails
    ... I believe that you need MS Outlook 2002, ... select HTTP as the server type, and Hotmail as the mail provider. ... I have found that letting MSOE go directly to a Hotmail account Inbox on ... folder to the Local folder. ...
    (microsoft.public.internet.mail)
  • Re: OE 6.0 will no longer send or recv with hotmail
    ... Jim Pickering, MVP/Windows Mail applications ... because of continuing problems with Outlook Express access. ... Please reply ONLY to newsgroup. ... I still can get into hotmail by going directly to> hotmail, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)