Re: error 501 while font dialogue box opens

From: Seymour Newman (sunrisecc_at_gmail.com)
Date: 01/18/05


Date: Tue, 18 Jan 2005 11:38:19 -0500

Jim:

I will use the work-around of using the Format toolbar. In my research, I
have not been able to find a solution. I prefer the work-around instead of
removing OE manually and re-installing.

However, if I ever do find a solution, I will let this newsgroup know.

Thank you.

-- 
Seymour
"Jim Pickering" <jimp@mvps.0rg> wrote in message 
news:%23TVzCqC$EHA.1404@TK2MSFTNGP11.phx.gbl...
> Hi Seymour:  Wish I could tell you that "lots of other users" are having a 
> similar problem, but in truth it's only a very few.  We've been digging 
> for an answer to this for some time w/o success.  You might want to look 
> at this link for a history of others with the problem and see if anything 
> you might unearth is able to help with the problem:
>
> http://groups-beta.google.com/groups?as_q=Error%20501&as_ugroup=microsoft.public.*outlookexpress&as_drrb=b&as_mind=1&as_minm=1&as_miny=2001&as_maxd=31&as_maxm=12&as_maxy=2005&num=100&as_scoring=d&hl=en
>
> You might also want to try a System Restore to a point before you had the 
> problem.
> -- 
> Jim Pickering, MVP, Outlook Express
> Please reply to newsgroup only.
>
>
> "Seymour Newman" <sunrisecc@gmail.com> wrote in message 
> news:eqcv44B$EHA.1084@tk2msftngp13.phx.gbl...
>>I uninstalled 887797, rebooted, reinstalled 887797 with no AV running. All 
>>to no avail.
>>
>> My only running programs (third-party) is EZAV latest version and EZFW 
>> latest version (really ZoneAlarm).
>>
>> I disagree that safe mode is not the skinniest boot I can do. I checked 
>> Task Manager while in safe mode and there was really nothing I can 
>> eliminate.
>>
>> Since it is Internet Explorer error message reporting the problem, I 
>> suspect now that one of the updates to IE caused the problem. Others via 
>> Google researching have stated that the repair of IE does not fix the 
>> problem.
>>
>> -- 
>>
>> Seymour
>>
>>
>> "Jim Pickering" <jimp@mvps.0rg> wrote in message 
>> news:eJqrrH$%23EHA.1084@tk2msftngp13.phx.gbl...
>>> All I can tell you is that the highlighting and right click to change 
>>> Font while in a HTML message or reply does not cause a similar error. 
>>> I've tried for months to duplicate it, using all variations of settings 
>>> and have had no success.  You state that since you encounter the error 
>>> also in safe mode, that it's doubtful it is some some 3rd party 
>>> software, but I'd disagree. But that's your choice.
>>>
>>> The other possible contributing factor could be that you installed the 
>>> update (887797) while an antivirus program was allowed to remain running 
>>> in the background and thus have a corrupted or "dirty" intall.  I'd 
>>> remove the update, reboot, shut down any antivirus program and try a 
>>> reinstall to see if that would fix the problem.
>>>
>>> And you failed to provide a list of installed software that might be 
>>> causing the problem.  Good luck.
>>> -- 
>>> Jim Pickering, MVP, Outlook Express
>>> Please reply to newsgroup only.
>>>
>>>
>>> "Seymour Newman" <sunrisecc@gmail.com> wrote in message 
>>> news:egK2Z49%23EHA.1408@TK2MSFTNGP10.phx.gbl...
>>>> Jim:
>>>>
>>>> I have booted into safe mode and the error is still there. Hence I 
>>>> doubt it is any third-party software.
>>>>
>>>> I am on Win XP SR2.The problem was discovered subsequent to installing 
>>>> Cumulative Update for Outlook Express for Windows XP (KB887797), 
>>>> although it could have been there earlier.
>>>>
>>>> I tested by creating a new identity in OE which still had the same 
>>>> problem.
>>>>
>>>> It is an annoyance only as using the Format toolbar is a successful 
>>>> work-around.
>>>>
>>>> -- 
>>>>
>>>> Seymour
>>>>
>>>>
>>>> "Jim Pickering" <jimp@mvps.0rg> wrote in message 
>>>> news:Oxbn0Q3%23EHA.2192@TK2MSFTNGP14.phx.gbl...
>>>>> That's a pretty rare error, although it has popped up a few times in 
>>>>> recent months.
>>>>>
>>>>> The 501 error is usually the fault of some program the user has 
>>>>> installed.
>>>>> To work around it, try using msconfig and click the Startup tab and 
>>>>> disable
>>>>> all programs from being run on start up, then reboot and open Outlook
>>>>> Express and see if the problem has gone away. If so, add the items 
>>>>> back to
>>>>> the Startup tab, one at a time, rebooting after each one until you 
>>>>> determine
>>>>> the offending program. Then, it's your decision as to how to deal with 
>>>>> it.
>>>>> See this KB article for some other thoughts:
>>>>>
>>>>>
>>>>> 811262 - Error Message: Error 501/505: Not Implemented or Not 
>>>>> Supported:
>>>>> http://support.microsoft.com/?kbid=811262
>>>>>
>>>>> If no help, then post back and provide some more information as to 
>>>>> operating system in use, and a list of all software installed, 
>>>>> including firewall and antivirus program in use.
>>>>> -- 
>>>>> Jim Pickering, MVP, Outlook Express
>>>>> Please reply to newsgroup only.
>>>
>>
>>
> 


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